At a Glance
- Tasks: Be the friendly voice helping customers with their queries and ensuring smooth resolutions.
- Company: Join Selwood Housing, a not-for-profit organisation dedicated to providing affordable homes.
- Benefits: Enjoy competitive pay, generous holidays, flexible working, and ongoing training.
- Other info: Work in a supportive environment that values diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Good literacy and numeracy skills, experience with CRM systems, and a positive attitude.
The predicted salary is between 12 - 15 € per hour.
We place customers at the heart of every interaction - listening closely and resolving with care. Are you passionate about delivering exceptional customer service and making a real difference in our customers' day-to-day lives? We're looking for a Customer Support Adviser to join our team, where every conversation is an opportunity to provide reassurance, clarity, and solutions that truly matter. This is a part-time, permanent opportunity.
About the Role
As a Customer Support Adviser, you'll be the first point of contact for enquiries across phone, email, written and face-to-face channels, ensuring each is handled professionally and resolved efficiently. You'll manage service requests and repairs through our CRM system, support reception and administrative tasks, and aim for first-contact resolution wherever possible. Working collaboratively with colleagues, you'll help maintain high service standards, keep customers informed, and deliver a consistently positive experience.
- Receive a wide range of enquiries from customers, processing and responding to them within set targets, policies and procedures.
- Progress any repair requests on behalf of customers, ensuring they are advised of the outcome and that actions are recorded on the CRM system.
- Be able to provide reception service, working within set targets, policies and procedures.
- Be prepared to support occasional out-of-hours or weekend cover in exceptional circumstances.
What we're looking for
We're looking for someone who shares our values and is committed to delivering outstanding customer experiences:
- Accountability - You take ownership of your work, from handling calls and emails to updating CRM records accurately, delivering a reliable and efficient service.
- Good standard of literacy and numeracy (minimum of grade 4/C or above in English and Maths) or equivalent qualification.
- Excellent telephone manner.
- Experience of Microsoft Office, specifically Outlook, Word and Excel.
- Proven experience of a CRM management system.
Why join Selwood Housing?
At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest - and we're growing. With a bold ambition to build 1,700 new affordable homes by 2034, we're investing in the future of local people and places.
- Competitive salary.
- Generous holiday entitlement.
- Life assurance.
- Flexible working opportunities.
- Competitive pension.
- Cycle to work scheme.
- Ongoing training and development.
Our commitment to Diversity and Inclusion: At Selwood, we strive to respect the diversity of our staff. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us.
Part Time Customer Service Assistant - Weekend Work employer: Shropshire Towns and Rural Housing
Selwood Housing is an exceptional employer dedicated to making a positive impact in the community by providing safe and affordable homes. With a strong focus on employee development, generous benefits including flexible working opportunities and a competitive pension, we foster a supportive work culture that values diversity and inclusion. Join us in delivering outstanding customer service while being part of a growing organisation committed to building a better future for local people.
Contact Detail:
Shropshire Towns and Rural Housing Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Service Assistant - Weekend Work
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Selwood Housing. Understand their values and mission, especially their commitment to customer service and community. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling enquiries during the interview. Remember, they want to see how you think on your feet!
✨Tip Number 3
Show off your skills! Be ready to discuss your experience with CRM systems and Microsoft Office. Bring examples of how you've used these tools to improve customer interactions or streamline processes. This will demonstrate your accountability and efficiency.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions prepared about the role or the company culture. This shows you're engaged and serious about the position. Plus, it helps you figure out if it's the right fit for you!
We think you need these skills to ace Part Time Customer Service Assistant - Weekend Work
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering exceptional customer service shine through. We want to see how you can make a real difference in our customers' day-to-day lives, so share any relevant experiences that highlight your commitment to helping others.
Tailor Your Application:Make sure to customise your application to match the job description. Use keywords from the listing, like 'first-contact resolution' and 'CRM system', to show us you understand what we're looking for. This will help your application stand out!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your skills and experiences effectively, so we can see how you'd fit into our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our team at Selwood Housing!
How to prepare for a job interview at Shropshire Towns and Rural Housing
✨Know the Company
Before your interview, take some time to research Selwood Housing. Understand their mission, values, and the services they provide. This will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Think about situations where you resolved issues effectively or went above and beyond for a customer. This will demonstrate your ability to handle enquiries professionally and efficiently.
✨Familiarise Yourself with CRM Systems
Since the role involves managing service requests through a CRM system, brush up on your knowledge of any CRM software you've used before. If you have experience with specific systems, be ready to discuss how you used them to improve customer interactions.
✨Practice Your Communication Skills
As you'll be the first point of contact for customers, practice your telephone manner and written communication. Consider doing mock interviews with friends or family to refine your responses and ensure you come across as friendly and professional during the actual interview.
