At a Glance
- Tasks: Support operational teams and ensure seamless service delivery in a fast-paced environment.
- Company: Join Selwood Housing, a not-for-profit organisation dedicated to affordable housing.
- Benefits: Enjoy competitive salary, generous holidays, flexible working, and ongoing training.
- Other info: Be part of a supportive team that values diversity and inclusivity.
- Why this job: Make a real impact by keeping operations running smoothly and supporting your community.
- Qualifications: GCSEs in English and Maths, strong organisational skills, and customer-focused experience.
The predicted salary is between 30000 - 40000 £ per year.
Behind every great team is exceptional operational support. We are looking for a proactive and highly organised Operations administrator to be at the heart of our property services operation. You will play a critical role in keeping everything running smoothly - supporting operational teams, coordinating programmes, and ensuring customers receive a seamless, high-quality service. If you thrive in a fast-paced environment, enjoy managing multiple priorities, and take pride in getting the detail right, this is your opportunity to make a real impact.
About the role: As an Operations administrator, you will be at the heart of day-to-day operations - bringing teams, systems, and processes together to keep services running smoothly. From raising work orders and scheduling appointments to maintaining accurate records and supporting compliance programmes, you will help ensure that everything runs on time, every time.
What we are looking for: We are looking for a highly organised and proactive Operations administrator who shares our values and takes pride in delivering accurate, efficient support - keeping systems, processes, and teams running seamlessly:
- Customer Driven: You understand how your work supports customers and frontline services - ensuring appointments, communication, and processes run smoothly to deliver a positive customer experience.
- Accountability: You take ownership - managing priorities with accuracy and delivering work correctly and on time.
- Develop & Learn: You are committed to continuous improvement, open to learning new systems and processes, and always looking for ways to work more efficiently and strengthen service delivery.
- Champion Communication: You communicate clearly and professionally, ensuring information is accurate, timely, and easy to understand.
You will bring GCSEs (or equivalent) in English and Maths at grade C or above, proven experience in an administrative role within a busy, fast-paced environment, strong organisational skills with the ability to prioritise and manage multiple tasks effectively, excellent attention to detail and a commitment to maintaining accurate data and records, confidence using IT systems, including Microsoft Office (Outlook, Excel, Word), experience working in a customer-focused environment, handling queries professionally, clear written and verbal communication skills, with the ability to liaise with a range of stakeholders, and a commitment to Equality and Diversity.
Pre-employment requirements: The successful candidate will be required to complete Right to Work checks.
Why join Selwood Housing? At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest - and we are growing. With a bold ambition to build 1,700 new affordable homes by 2034, we are investing in the future of local people and places. You will be joining a close-knit team where people support each other, share knowledge, and take pride in doing things properly.
Some of our benefits include:
- Competitive salary
- Generous holiday entitlement
- Life assurance
- Flexible working opportunities
- Competitive pension
- Cycle to work scheme
- Ongoing training and development
- A supportive team environment where your contribution really matters
Ready to make a difference? Ready to take ownership and keep operations running smoothly? Apply today and make an impact.
Our Commitment to Diversity & Inclusion: At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us. We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone. We may close this vacancy early depending on application volumes, so we encourage early applications.
Operations administrator (Fixed term contract, up to 16 months) employer: Shropshire Towns and Rural Housing
At Selwood Housing, we pride ourselves on being an exceptional employer that values teamwork, inclusivity, and personal growth. As a not-for-profit housing organisation based in Trowbridge, we offer a supportive work environment with competitive salaries, generous holiday entitlements, and ongoing training opportunities, all while making a meaningful impact in the community by providing affordable housing. Join us to be part of a close-knit team where your contributions truly matter and help shape the future of local people and places.
Contact Details:
Shropshire Towns and Rural Housing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations administrator (Fixed term contract, up to 16 months)
✨Tip Number 1
Get to know the company inside out! Research Selwood Housing, their values, and their mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As an Operations administrator, you'll need to communicate clearly and professionally. Try role-playing common interview questions with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you've successfully managed multiple tasks or improved processes. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join our team at Selwood Housing.
We think you need these skills to ace Operations administrator (Fixed term contract, up to 16 months)
Some tips for your application 🫡
Show Off Your Organisational Skills:As an Operations administrator, being organised is key! Make sure your application highlights your ability to manage multiple tasks and keep everything running smoothly. Use examples from your past experiences to demonstrate how you’ve kept things on track.
Communicate Clearly:We love clear communication, so make sure your written application reflects that! Keep your language professional yet friendly, and ensure your points are easy to understand. This will show us that you can communicate effectively with a range of stakeholders.
Highlight Your Customer Focus:Since we’re all about delivering a great customer experience, don’t forget to mention your experience in customer-focused roles. Share specific examples of how you’ve handled queries or ensured smooth processes for customers in the past.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and ready to take ownership of your application process.
How to prepare for a job interview at Shropshire Towns and Rural Housing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Administrator role. Familiarise yourself with the key responsibilities like raising work orders and maintaining records. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Organisational Skills
Be ready to discuss specific examples of how you've managed multiple tasks in a fast-paced environment. Highlight your attention to detail and how it has positively impacted your previous roles. This is crucial for showing that you can keep operations running smoothly.
✨Emphasise Customer Focus
Since the role is customer-driven, prepare to share instances where you’ve gone above and beyond to ensure a positive customer experience. Talk about how you handle queries professionally and ensure communication is clear and timely.
✨Demonstrate Your Commitment to Learning
Express your eagerness to develop and learn new systems and processes. Share any experiences where you’ve improved efficiency or service delivery in your past roles. This shows that you’re proactive and aligned with their values of continuous improvement.
