At a Glance
- Tasks: Support customers and create safe, welcoming neighbourhoods through exceptional service.
- Company: Join Selwood Housing, a not-for-profit organisation dedicated to community impact.
- Benefits: Enjoy competitive salary, generous holidays, flexible working, and ongoing training.
- Other info: Be part of a supportive team that values diversity and inclusivity.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Customer-focused experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Where outstanding customer service meets real community impact. Are you driven by delivering exceptional customer service and making a real difference in customers' everyday lives? As a Neighbourhood Assistant, you'll be at the heart of our communities - helping to create safe, well-managed environments where our customers don't just live, but truly feel at home.
This is a role where no two days are the same. One moment you'll be supporting tenancy matters or resolving neighbourhood issues, the next you'll be building trusted relationships with customers and partner agencies. You'll play a key part in delivering a responsive, people-first service - supporting customers with their homes, resolving issues quickly, and helping create safe, well-managed neighbourhoods.
About the role
As a Neighbourhood Assistant, you'll help deliver a responsive, high-quality service that supports customers and keeps neighbourhoods safe, well-managed and welcoming. This is a varied, hands-on role where you'll work closely with Neighbourhood Managers to manage tenancies, respond to enquiries and resolve neighbourhood issues. You'll build strong relationships with customers and partners, carry out visits and inspections, and play a key role in supporting thriving communities.
If you enjoy working with people, solving problems and making a visible difference, this is a great opportunity to develop your career in housing.
What we are looking for
- We’re looking for a proactive, customer-focused individual who shares our values and takes pride in delivering high-quality service to support local communities:
- Customer Driven: You understand the impact of safe, well-managed neighbourhoods and take pride in delivering excellent service and positive customer experiences.
- Accountability: You take ownership of your work, managing tenancy activities and enquiries accurately while following procedures to ensure compliance and high standards.
- Develop & Learn: You’re keen to learn, develop your housing knowledge and build your skills to better support residents and communities.
- Champion Communication: You communicate clearly, keep accurate records and build strong relationships to resolve issues and improve neighbourhoods.
You’ll bring:
- Experience working in a customer-focused or public-facing role, ideally within housing or a similar environment.
- Strong organisational skills and the ability to manage a varied workload while maintaining accuracy.
- Confidence in handling tenancy-related enquiries and administrative processes.
- The ability to build positive relationships with customers, colleagues and external partners.
- A proactive approach to problem-solving, including responding to neighbourhood issues and anti-social behaviour.
- Clear communication skills, both written and verbal, with a professional and approachable manner.
- A commitment to Equality and Diversity.
Pre-employment requirements
The successful candidate will be required to complete a Basic DBS check, DVLA check and Right to Work verification. You must also hold a valid driving licence and have access to a vehicle for work purposes.
Why join Selwood Housing?
At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest - and we're growing. With a bold ambition to build 1,700 new affordable homes by 2034, we're investing in the future of local people and places.
You’ll be joining a close-knit team where people support each other, share knowledge, and take pride in doing things properly.
Some of our benefits include:
- Competitive salary
- Generous holiday entitlement
- Life assurance
- Flexible working opportunities
- Competitive pension
- Cycle to work scheme
- Ongoing training and development
- A supportive team environment where your contribution really matters
Ready to make a real difference? Apply now and start building better communities with us.
Our Commitment to Diversity & Inclusion
At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us. We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone.
We may close this vacancy early depending on application volumes, so we encourage early applications.
Neighbourhood assistant employer: Shropshire Towns and Rural Housing
At Selwood Housing, we pride ourselves on being a not-for-profit housing organisation dedicated to creating safe and welcoming communities. Our supportive work culture fosters collaboration and personal growth, offering competitive salaries, generous holiday entitlements, and ongoing training opportunities. Join us in making a meaningful impact in the lives of local residents while enjoying the benefits of flexible working and a commitment to diversity and inclusion.
Contact Detail:
Shropshire Towns and Rural Housing Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood assistant
✨Tip Number 1
Get to know the company! Research Selwood Housing and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for situational questions! Think about how you've handled customer service challenges in the past. Be ready to share specific examples that highlight your problem-solving skills and ability to build relationships.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Neighbourhood assistant
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer-focused roles. We want to see how you've gone above and beyond to create positive experiences for customers, as this is key to being a Neighbourhood Assistant.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to communicate your skills and experiences. We appreciate a well-structured application that gets straight to the point!
Demonstrate Your Problem-Solving Abilities:Share examples of how you've tackled challenges in previous roles. We love proactive individuals who can think on their feet and resolve issues effectively, so let us know how you've made a difference!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Shropshire Towns and Rural Housing
✨Know Your Community
Before the interview, take some time to research the community you'll be serving. Understand the key issues residents face and think about how you can contribute positively. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight situations where you resolved issues or built strong relationships. This is crucial for a Neighbourhood Assistant, so make sure to emphasise your people skills.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges or resolved conflicts. Be ready to discuss your approach to problem-solving, especially in a community context. This will illustrate your proactive mindset and ability to handle tenancy-related enquiries effectively.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly and confidently. Good communication is key in this role, so consider doing mock interviews with friends or family. Focus on being approachable and professional, as these traits are essential for building trust with customers and partners.
