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- Tasks: Manage income recovery and support tenants in maintaining their homes.
- Company: Join STAR Housing, a supportive team making a real difference.
- Benefits: 28 days annual leave, professional development, and a clear career path.
- Other info: Opportunity for personal growth and making a positive community impact.
- Why this job: Help people stay in their homes while developing your skills in a meaningful role.
- Qualifications: Experience in income recovery or housing management is essential.
The predicted salary is between 31537 - 33699 £ per year.
Do you thrive on balancing firm income recovery with supportive, person‑centred customer service? We're looking for an Income & Sustainment Officer to manage a varied income caseload and help tenants stay in their homes by tackling arrears early, providing practical support and taking proportionate enforcement action where needed.
What you'll be doing:
- Managing a designated caseload of rent and housing‑related debt
- Maximising income while minimising arrears and tenancy failure
- Agreeing sustainable repayment plans with tenants and former tenants
- Supporting customers to maximise income, access benefits and manage affordability
- Working closely with colleagues, the DWP, local authorities and partner agencies
- Progressing formal recovery and court action in line with policy where required
What we're looking for:
- Experience in income recovery, housing management or debt advice
- Knowledge of welfare benefits and income‑related issues
- The ability to challenge constructively while remaining fair, supportive and professional
- Confidence working independently, including home visits and lone working
Why join STAR Housing?
- Make a real impact by helping tenants sustain their homes and finances
- 28 days annual leave, rising to 33 after 5 years
- Supportive team, clear procedures and ongoing development
- A suitable vehicle is required for this role.
Appointment is subject to a DBS check.
Income & Sustainment Officer in Kingsland employer: Shropshire Towns and Rural Housing
Contact Detail:
Shropshire Towns and Rural Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income & Sustainment Officer in Kingsland
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to income recovery and customer service. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience in managing caseloads and supporting tenants. This can really set you apart from other candidates during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the easiest way to get your application noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Income & Sustainment Officer in Kingsland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Income & Sustainment Officer role. Highlight your experience in income recovery and housing management, and don’t forget to mention any relevant skills that show you can provide supportive, person-centred customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping tenants sustain their homes. Share specific examples of how you've tackled similar challenges in the past and how you can bring that experience to our team.
Showcase Your Knowledge: Demonstrate your understanding of welfare benefits and income-related issues in your application. This shows us that you’re not just applying for any job, but that you genuinely understand the complexities of the role and are ready to make an impact.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s straightforward, and you’ll be able to easily upload your CV and cover letter. Plus, it helps us keep track of your application!
How to prepare for a job interview at Shropshire Towns and Rural Housing
✨Know Your Stuff
Make sure you brush up on your knowledge of income recovery and housing management. Familiarise yourself with welfare benefits and income-related issues, as these will likely come up during the interview. Being able to discuss specific cases or examples from your experience will show that you’re not just knowledgeable but also practical.
✨Show Your Supportive Side
This role is all about balancing firm income recovery with a supportive approach. Be prepared to share examples of how you've helped customers in the past, especially in challenging situations. Highlight your ability to agree on sustainable repayment plans and how you’ve tackled arrears while maintaining a positive relationship with tenants.
✨Demonstrate Teamwork
Since you'll be working closely with colleagues, local authorities, and partner agencies, it’s important to showcase your teamwork skills. Think of instances where you collaborated effectively with others to achieve a common goal. This will illustrate your ability to work independently while still being a team player.
✨Prepare for Practical Scenarios
Expect some scenario-based questions that test your problem-solving skills. Prepare for questions about how you would handle specific situations, like dealing with a tenant who is struggling to pay rent. Practising your responses can help you feel more confident and articulate during the interview.