At a Glance
- Tasks: Manage income caseloads and support tenants in financial stability.
- Company: Join STAR Housing, a supportive team making a real difference.
- Benefits: Competitive salary, 28 days leave, and ongoing development opportunities.
- Other info: Enjoy a dynamic role with clear procedures and a supportive environment.
- Why this job: Help tenants sustain their homes while developing your skills.
- Qualifications: Experience in income recovery or housing management is essential.
The predicted salary is between 31537 - 33699 £ per year.
Do you thrive on balancing firm income recovery with supportive, person‑centred customer service? We're looking for an Income & Sustainment Officer to manage a varied income caseload and help tenants stay in their homes by tackling arrears early, providing practical support and taking proportionate enforcement action where needed.
What you'll be doing:
- Managing a designated caseload of rent and housing‑related debt
- Maximising income while minimising arrears and tenancy failure
- Agreeing sustainable repayment plans with tenants and former tenants
- Supporting customers to maximise income, access benefits and manage affordability
- Working closely with colleagues, the DWP, local authorities and partner agencies
- Progressing formal recovery and court action in line with policy where required
What we're looking for:
- Experience in income recovery, housing management or debt advice
- Knowledge of welfare benefits and income‑related issues
- The ability to challenge constructively while remaining fair, supportive and professional
- Confidence working independently, including home visits and lone working
Why join STAR Housing?
- Make a real impact by helping tenants sustain their homes and finances
- 28 days annual leave, rising to 33 after 5 years
- Supportive team, clear procedures and ongoing development
- A suitable vehicle is required for this role. Appointment is subject to a DBS check.
Income & Sustainment Officer employer: Shropshire Towns and Rural Housing
At STAR Housing, we pride ourselves on being an excellent employer that values the well-being and development of our staff. Located in Shrewsbury, we offer a supportive work culture with a focus on making a meaningful impact in the community, alongside competitive benefits such as 28 days of annual leave, increasing to 33 after five years. Our commitment to employee growth ensures that you will have access to ongoing training and development opportunities, making this a rewarding place to advance your career while helping tenants sustain their homes.
Contact Details:
Shropshire Towns and Rural Housing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Income & Sustainment Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing and income recovery sectors. Attend local events or join online forums where you can connect with others who might have leads or advice on landing that Income & Sustainment Officer role.
✨Tip Number 2
Prepare for interviews by practising common questions related to income recovery and customer service. We recommend role-playing with a friend or using mock interview tools to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your experience in managing caseloads and supporting tenants. Use real-life examples to demonstrate how you've tackled similar challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Income & Sustainment Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in income recovery, housing management, or debt advice to show us you’re the right fit for the Income & Sustainment Officer role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about helping tenants sustain their homes. Share specific examples of how you've tackled similar challenges in the past, and don’t forget to mention your knowledge of welfare benefits!
Showcase Your Customer Service Skills:Since this role involves balancing income recovery with supportive customer service, make sure to highlight any relevant experience. We want to see how you’ve successfully managed difficult situations while remaining fair and professional.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Shropshire Towns and Rural Housing
✨Know Your Stuff
Make sure you brush up on your knowledge of income recovery and housing management. Familiarise yourself with welfare benefits and income-related issues, as these will likely come up during the interview. Being able to discuss specific cases or scenarios can really show your expertise.
✨Showcase Your People Skills
Since this role involves a lot of customer interaction, be prepared to demonstrate your person-centred approach. Think of examples where you've successfully supported customers, tackled arrears, or agreed on repayment plans. Highlighting your ability to balance firmness with empathy will set you apart.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a difficult tenant or progressing formal recovery action. Practise your responses to these scenarios, focusing on your problem-solving skills and how you maintain professionalism under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing development opportunities, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
