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- Tasks: Manage income cases and provide top-notch support to tenants regarding their debts.
- Company: Join a dedicated team focused on improving community welfare and tenant support.
- Benefits: Enjoy a hybrid work model with 3 days in the office and 2 days from home.
- Why this job: Make a real difference in people's lives while working in a collaborative and innovative environment.
- Qualifications: Customer-focused, experienced in income recovery, and proactive in finding solutions.
- Other info: Apply early to avoid disappointment; closing date is 31st August 2025.
The predicted salary is between 28800 - 43200 £ per year.
Income Officer
Shrewsbury based, travel across county.
Are you passionate about delivering exceptional customer-focused services and helping tenants sustain their tenancies? We are looking for an enthusiastic and proactive individual to join our team as an Income Officer.
About the Role
As an Income Officer, you will report to an Income Manager, who will support you in your health and safety, training, and development. In this role, you will be responsible for managing a designated income management caseload and ensuring tenants, and other stakeholders receive outstanding service regarding their rent, garage, and other Neighbourhoods-related debt.
Key Responsibilities
- Manage a caseload for income management, including rent, garage, and other related debts.
- Provide the main frontline contact for tenants, , and other stakeholders concerning income management matters.
- Deliver a high-quality, customer-focused service to ensure effective arrears management.
- Work proactively with tenants, colleagues, and partners to recover income, adopting a preventative approach to minimise rent, garage, and other STAR Housing-related debt or void-related income loss.
- Adhere to established processes, policies, and procedures, and contribute to reviews of policy and practice.
- Identify vulnerable individuals and provide them with appropriate support to ensure they are not disadvantaged in the income recovery process.
What We\’re Looking For
Whilst income recovery and arrears management experience is desirable, if you have the following we would like to hear from you:
- Customer-focused and committed to delivering exceptional service.
- Adept at working collaboratively with tenants, colleagues, and partners.
- Proactive in identifying solutions, especially for vulnerable individuals.
- Organised and detail-oriented, ensuring policies and procedures are followed.
- Excellent awareness of time management
Why Join Us?
This is an opportunity to make a real impact in people\’s lives by helping them sustain their tenancies and access the support they need. You will be part of a team that values collaboration, innovation, and commitment to improving the community.
PandoLogic. , Location: Shrewsbury, ENG – SY3 8PN
Income Officer employer: Shropshire Towns and Rural Housing
Contact Detail:
Shropshire Towns and Rural Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer
✨Tip Number 1
Familiarise yourself with the specific challenges faced by tenants in Shrewsbury. Understanding local issues will help you connect better with potential colleagues and demonstrate your commitment to the community during interviews.
✨Tip Number 2
Network with professionals in the income recovery and tenancy sustainment sectors. Attend local events or join online forums to gain insights and make connections that could give you an edge when applying for the role.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed customer relationships or resolved conflicts. This will showcase your proactive approach and customer-focused mindset, which are key qualities for the Income Officer position.
✨Tip Number 4
Research StudySmarter's values and mission. Being able to articulate how your personal values align with ours can set you apart from other candidates and show that you're genuinely interested in contributing to our team.
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of the Income Officer position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in income recovery, customer service, and any other pertinent skills. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage caseloads effectively.
Write a Strong Cover Letter: In your cover letter, express your passion for delivering exceptional customer-focused services. Provide specific examples of how you have successfully managed similar responsibilities in the past and how you can contribute to the team.
Submit Early: Given that the company may close the vacancy early if they receive sufficient applications, make sure to submit your application as soon as possible. This will increase your chances of being considered for the role.
How to prepare for a job interview at Shropshire Towns and Rural Housing
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of an Income Officer. Be prepared to discuss how your skills and experiences align with managing income management caseloads and providing exceptional customer service.
✨Showcase Your Customer Focus
Since the role is heavily customer-focused, think of examples from your past experiences where you delivered outstanding service. Be ready to explain how you would handle difficult situations with tenants and ensure their needs are met.
✨Demonstrate Proactivity
The company values proactive individuals, especially in identifying solutions for vulnerable tenants. Prepare to share instances where you took initiative to resolve issues or improve processes in your previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This could include inquiries about the team dynamics, the challenges faced in income recovery, or how success is measured in this role. It shows your genuine interest in the position and the organisation.