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- Tasks: Lead customer engagement and ensure their voices shape our services.
- Company: Join STAR Housing, a values-driven organisation focused on vibrant communities.
- Benefits: Competitive salary, local government pension scheme, and generous annual leave.
- Other info: Influential role with opportunities for career growth and community impact.
- Why this job: Make a real impact by championing resident voices in decision-making.
- Qualifications: Experience in customer engagement and strong relationship-building skills.
The predicted salary is between 43000 - 43000 £ per year.
Salary: £43,000 - £47,000
Location: Ptarmigan House, Shrewsbury Business Park
Contract: Permanent | 37 hours per week
We don’t just listen to our customers - we act on what they tell us. At Shropshire Towns & Rural Housing (STAR Housing), we’re looking for an experienced Customer Voice and Engagement Manager to lead, champion and embed the resident voice across everything we do. This is a senior, high-impact role where you’ll ensure customer insight, lived experience and scrutiny directly influence our services, decisions and performance - and that we can clearly evidence this to our Board, EMT and the Regulator.
What you’ll do:
- Lead STAR’s approach to customer voice, engagement, scrutiny and insight
- Manage and empower our Customer Scrutiny Panel to provide effective challenge
- Turn customer feedback into real, measurable service improvements
- Ensure compliance with the Social Housing (Regulation) Act 2023 and Consumer Standards
- Provide assurance through high-quality reporting to EMT and Board
- Champion equity, diversity and inclusion in all customer engagement activity
What we’re looking for:
- Proven experience in customer engagement, scrutiny or resident involvement
- Strong understanding of social housing regulation and consumer standards
- Excellent influencing and relationship-building skills
- Confidence using insight and data to drive improvement
- A genuine passion for putting residents at the heart of services
Why join STAR Housing?
- A visible, influential role with senior leadership
- The chance to shape services for over 4,000 homes and communities
- Local Government Pension Scheme
- 28 days annual leave (rising to 33 days after 5 years)
- A values-driven organisation focused on quality homes and vibrant communities
Interview date: 19th May 2026. Please ensure you are available to attend on this date.
If you’re ready to make a real difference through customer voice, we’d love to hear from you.
Customer Voice & Engagement Manager employer: Shropshire Towns and Rural Housing
Contact Detail:
Shropshire Towns and Rural Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Voice & Engagement Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more you engage with others, the better your chances of landing that Customer Voice & Engagement Manager role.
✨Tip Number 2
Prepare for those interviews! Research STAR Housing, understand their values, and think about how your experience aligns with their mission. We want to see you shine and show us why you're the perfect fit!
✨Tip Number 3
Showcase your passion for customer engagement! During interviews, share specific examples of how you've turned feedback into action. We love hearing about real-life impacts you've made in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team at STAR Housing.
We think you need these skills to ace Customer Voice & Engagement Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer engagement and scrutiny. We want to see how your skills align with the role of Customer Voice & Engagement Manager, so don’t hold back!
Showcase Your Passion: Let your enthusiasm for putting residents at the heart of services shine through. Share specific examples of how you've championed customer voices in previous roles. We love seeing genuine passion!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to convey your ideas and experiences. We appreciate clarity, especially when it comes to demonstrating your understanding of social housing regulations.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Shropshire Towns and Rural Housing
✨Know Your Customer Insights
Make sure you’re well-versed in the latest trends and insights related to customer engagement. Familiarise yourself with STAR Housing's current initiatives and think about how you can contribute to enhancing their approach to customer voice.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to lead customer engagement initiatives. Highlight instances where you turned feedback into actionable improvements, as this will resonate well with the interviewers.
✨Understand the Regulations
Brush up on the Social Housing (Regulation) Act 2023 and Consumer Standards. Being able to discuss how these regulations impact customer engagement will show that you’re not only knowledgeable but also serious about compliance and quality service.
✨Emphasise Relationship Building
Be ready to talk about your influencing and relationship-building skills. Think of ways you’ve successfully collaborated with diverse groups or stakeholders, as this role requires championing equity, diversity, and inclusion in all customer engagement activities.