Bring your customer service experience - and take it to the next level. Step into a role where you don't just respond - you resolve. Where you don't just support - you make a difference. We're looking for a Customer Support Adviser who thrives under pressure, enjoys thinking on their feet, and is driven to deliver outstanding service at every touchpoint. About the role As a Customer Support Adviser (Full time, FTC), you'll be the first point of contact for customers, delivering a professional, efficient service across phone, email, and face-to-face channels - including providing front-of-house reception support when required. In this fast-paced role, you'll handle a wide range of enquiries, take ownership of issues, and work towards a first-time resolution wherever possible. Alongside customer interaction, you'll accurately record information, manage admin tasks, and collaborate with colleagues to achieve the best outcomes. This is a varied role where your ability to stay organised, think on your feet, and provide great service will make a real difference every day. What we're looking for We're looking for a customer-focused individual who shares our values and takes pride in delivering consistent, high-quality service across every interaction: Customer Driven You put customers at the heart of everything you do - understanding their needs, managing expectations, and working to deliver the best possible outcomes first time. Accountability You take ownership of enquiries from start to finish, ensuring they are handled efficiently, accurately recorded, and resolved in line with targets and service standards. Develop
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Shropshire Towns and Rural Housing Recruitment Team
