At a Glance
- Tasks: Deliver exceptional customer service via phone, email, and face-to-face interactions.
- Company: Join Selwood Housing, a not-for-profit organisation dedicated to affordable housing.
- Benefits: Enjoy competitive salary, generous holiday, flexible working, and ongoing training.
- Other info: Be part of a diverse team committed to community impact and personal growth.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Good literacy and numeracy skills, experience with CRM systems, and excellent telephone manner.
The predicted salary is between 12 - 15 € per hour.
Are you passionate about delivering exceptional customer service and making a real difference in our customers' day-to-day lives? We're looking for a Customer Support Adviser to join our team, where every conversation is an opportunity to provide reassurance, clarity, and solutions that truly matter. This is a part-time, permanent opportunity.
About the Role
As a Customer Support Adviser, you'll be the first point of contact for enquiries across phone, email, written and face-to-face channels, ensuring each is handled professionally and resolved efficiently. You'll manage service requests and repairs through our CRM system, support reception and administrative tasks, and aim for first-contact resolution wherever possible. Working collaboratively with colleagues, you'll help maintain high service standards, keep customers informed, and deliver a consistently positive experience.
- Receive a wide range of enquiries from customers, processing and responding to them within set targets, policies and procedures.
- Progress any repair requests on behalf of customers, ensuring they are advised of the outcome and that actions are recorded on the CRM system.
- Provide reception service, working within set targets, policies and procedures.
- Be prepared to support occasional out-of-hours or weekend cover in exceptional circumstances.
We're looking for someone who shares our values and is committed to delivering outstanding customer experiences:
- You take ownership of your work, from handling calls and emails to updating CRM records accurately, delivering a reliable and efficient service.
- Good standard of literacy and numeracy (minimum of grade 4/C or above in English and Maths) or equivalent qualification.
- Excellent telephone manner.
- Experience of Microsoft Office, specifically Outlook, Word and Excel.
- Proven experience of a CRM management system.
Why join Selwood Housing?
At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest - With a bold ambition to build 1,700 new affordable homes by 2034, we're investing in the future of local people and places.
- Competitive salary
- Generous holiday entitlement
- Life assurance
- Flexible working opportunities
- Competitive pension
- Cycle to work scheme
- Ongoing training and development
Our commitment to Diversity and Inclusion
At Selwood, we strive to respect the diversity of our staff. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us.
Customer Support Administrator Part Time employer: Shropshire Towns and Rural Housing
At Selwood Housing, we pride ourselves on being an exceptional employer dedicated to making a positive impact in our community. Our part-time Customer Support Administrator role offers a supportive work culture with flexible hours, competitive benefits, and ample opportunities for personal and professional growth. Join us in our mission to provide safe and affordable homes while enjoying a generous holiday entitlement, life assurance, and ongoing training in a diverse and inclusive environment.
Contact Detail:
Shropshire Towns and Rural Housing Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator Part Time
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Selwood Housing. Understand their mission and values, especially their commitment to customer service and community. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling enquiries during the interview. Remember, they want to see how you can provide reassurance and solutions, so be ready to showcase your skills!
✨Tip Number 3
Show off your tech skills! Since you'll be using a CRM system and Microsoft Office, be prepared to discuss your experience with these tools. Maybe even mention a time when you used them to improve customer service or streamline processes. It’ll show you’re ready to hit the ground running!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Customer Support Adviser position!
We think you need these skills to ace Customer Support Administrator Part Time
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've made a difference in previous roles, as we love to see candidates who genuinely care about helping others.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your experience with CRM systems and your ability to handle enquiries across various channels. We want to see how your skills align with what we're looking for!
Keep It Professional Yet Friendly:Your written application should reflect the friendly and professional tone we value at StudySmarter. Use clear language and maintain a positive attitude throughout your application to show us you’re a great fit for our team.
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and it helps us keep everything organised. Plus, you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Shropshire Towns and Rural Housing
✨Know Your Customer Service Basics
Brush up on the key principles of exceptional customer service. Be ready to discuss how you would handle different scenarios, like a frustrated customer or a complex enquiry. This shows that you understand the importance of reassurance and clarity in every interaction.
✨Familiarise Yourself with CRM Systems
Since you'll be managing service requests through a CRM system, it’s crucial to demonstrate your familiarity with such tools. If you have experience with specific systems, mention them. If not, do a bit of research on common CRM functionalities to show you're proactive and willing to learn.
✨Practice Your Communication Skills
Given the role involves various communication channels, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family, focusing on maintaining a positive tone and effective listening skills.
✨Show Your Team Spirit
This position requires collaboration with colleagues, so be prepared to share examples of how you've worked well in a team before. Highlight any experiences where you contributed to maintaining high service standards or supported others in achieving a common goal.
