At a Glance
- Tasks: Be the friendly voice helping customers with their queries and ensuring their needs are met.
- Company: Join Selwood Housing, a not-for-profit organisation dedicated to providing affordable homes.
- Benefits: Enjoy competitive pay, generous holidays, flexible working, and ongoing training.
- Other info: Part-time, permanent role with opportunities for growth in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Good literacy and numeracy skills, experience with CRM systems, and a positive attitude.
The predicted salary is between 12 - 15 € per hour.
We place customers at the heart of every interaction - listening closely and resolving with care. Are you passionate about delivering exceptional customer service and making a real difference in our customers' day-to-day lives? We're looking for a Customer Support Adviser to join our team, where every conversation is an opportunity to provide reassurance, clarity, and solutions that truly matter. This is a part-time, permanent opportunity.
About the Role
As a Customer Support Adviser, you'll be the first point of contact for enquiries across phone, email, written and face-to-face channels, ensuring each is handled professionally and resolved efficiently. You'll manage service requests and repairs through our CRM system, support reception and administrative tasks, and aim for first-contact resolution wherever possible. Working collaboratively with colleagues, you'll help maintain high service standards, keep customers informed, and deliver a consistently positive experience.
- Receive a wide range of enquiries from customers, processing and responding to them within set targets, policies and procedures.
- Progress any repair requests on behalf of customers, ensuring they are advised of the outcome and that actions are recorded on the CRM system.
- Be able to provide reception service, working within set targets, policies and procedures.
- Be prepared to support occasional out-of-hours or weekend cover in exceptional circumstances.
What we're looking for
We're looking for someone who shares our values and is committed to delivering outstanding customer experiences:
- Accountability - You take ownership of your work, from handling calls and emails to updating CRM records accurately, delivering a reliable and efficient service.
- Good standard of literacy and numeracy (minimum of grade 4/C or above in English and Maths) or equivalent qualification.
- Excellent telephone manner.
- Experience of Microsoft Office, specifically Outlook, Word and Excel.
- Proven experience of a CRM management system.
Why join Selwood Housing?
At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest - and we're growing. With a bold ambition to build 1,700 new affordable homes by 2034, we're investing in the future of local people and places.
- Competitive salary.
- Generous holiday entitlement.
- Life assurance.
- Flexible working opportunities.
- Competitive pension.
- Cycle to work scheme.
- Ongoing training and development.
Our commitment to Diversity and Inclusion: At Selwood, we strive to respect the diversity of our staff. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us.
Customer Service Advisor - Weekends (Permanent, Part Time) employer: Shropshire Towns and Rural Housing
At Selwood Housing, we pride ourselves on being an exceptional employer that places a strong emphasis on customer service and community impact. Our supportive work culture fosters collaboration and personal growth, offering flexible working opportunities and ongoing training to help you thrive in your role as a Customer Service Advisor. With a commitment to diversity and inclusion, along with competitive benefits such as generous holiday entitlement and a cycle to work scheme, joining our team means making a meaningful difference in the lives of local people while enjoying a rewarding career.
Contact Detail:
Shropshire Towns and Rural Housing Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Weekends (Permanent, Part Time)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Selwood Housing. Understand their values and mission, especially their commitment to customer service and community. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling enquiries and give you a chance to showcase your problem-solving skills during the interview.
✨Tip Number 3
Show off your tech skills! Since you'll be using a CRM system and Microsoft Office, be ready to discuss your experience with these tools. Maybe even mention a time when you used them to improve customer interactions or streamline processes.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, and it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor - Weekends (Permanent, Part Time)
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've made a difference in customers' lives, as this aligns perfectly with our values at StudySmarter.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your experience with CRM systems and your ability to handle enquiries across various channels, as these are key aspects of the role we're looking to fill.
Keep It Professional Yet Friendly:While we want to see your personality, remember to maintain a professional tone throughout your application. A friendly yet polished approach will resonate well with us, especially since you'll be the first point of contact for our customers.
Apply Through Our Website:We encourage you to submit your application through our website. This not only streamlines the process but also ensures that your application reaches us directly, making it easier for us to review your credentials.
How to prepare for a job interview at Shropshire Towns and Rural Housing
✨Know the Company Inside Out
Before your interview, take some time to research Selwood Housing. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle enquiries professionally and efficiently.
✨Familiarise Yourself with CRM Systems
Since the role involves managing service requests through a CRM system, brush up on your knowledge of any CRM software you've used before. If you have experience with specific systems, be ready to discuss how you used them to improve customer interactions.
✨Practice Your Communication Skills
As a Customer Support Adviser, you'll need an excellent telephone manner. Practice speaking clearly and confidently, perhaps with a friend or family member. Also, prepare to answer common interview questions about handling difficult customers or resolving complaints.
