At a Glance
- Tasks: Deliver exceptional customer service via phone, email, and face-to-face interactions.
- Company: Join Selwood Housing, a not-for-profit organisation dedicated to affordable housing.
- Benefits: Enjoy competitive salary, generous holidays, flexible working, and ongoing training.
- Other info: Be part of a diverse team committed to community impact and personal growth.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Good literacy and numeracy skills, experience with CRM systems, and excellent telephone manner.
The predicted salary is between 12 - 15 € per hour.
Are you passionate about delivering exceptional customer service and making a real difference in our customers' day-to-day lives? We're looking for a Customer Support Adviser to join our team, where every conversation is an opportunity to provide reassurance, clarity, and solutions that truly matter. This is a part-time, permanent opportunity.
About the Role
As a Customer Support Adviser, you'll be the first point of contact for enquiries across phone, email, written and face-to-face channels, ensuring each is handled professionally and resolved efficiently. You'll manage service requests and repairs through our CRM system, support reception and administrative tasks, and aim for first-contact resolution wherever possible. Working collaboratively with colleagues, you'll help maintain high service standards, keep customers informed, and deliver a consistently positive experience.
- Receive a wide range of enquiries from customers, processing and responding to them within set targets, policies and procedures.
- Progress any repair requests on behalf of customers, ensuring they are advised of the outcome and that actions are recorded on the CRM system.
- Be able to provide reception service, working within set targets, policies and procedures.
- Be prepared to support occasional out-of-hours or weekend cover in exceptional circumstances.
We're looking for someone who shares our values and is committed to delivering outstanding customer experiences:
- You take ownership of your work, from handling calls and emails to updating CRM records accurately, delivering a reliable and efficient service.
- Good standard of literacy and numeracy (minimum of grade 4/C or above in English and Maths) or equivalent qualification.
- Excellent telephone manner.
- Experience of Microsoft Office, specifically Outlook, Word and Excel.
- Proven experience of a CRM management system.
Why join Selwood Housing?
At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest - With a bold ambition to build 1,700 new affordable homes by 2034, we're investing in the future of local people and places.
- Competitive salary
- Generous holiday entitlement
- Life assurance
- Flexible working opportunities
- Competitive pension
- Cycle to work scheme
- Ongoing training and development
Our commitment to Diversity and Inclusion
At Selwood, we strive to respect the diversity of our staff. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us.
Customer Service Administrator, part time (Permanent) employer: Shropshire Towns and Rural Housing
At Selwood Housing, we pride ourselves on being an exceptional employer dedicated to making a positive impact in our community. With a strong focus on employee growth and development, we offer flexible working opportunities, generous holiday entitlement, and a commitment to diversity and inclusion, ensuring that every team member feels valued and supported. Join us in delivering outstanding customer experiences while contributing to our mission of providing safe and affordable homes across the Southwest.
Contact Detail:
Shropshire Towns and Rural Housing Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator, part time (Permanent)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Selwood Housing. Understand their mission and values, especially their commitment to customer service and community. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling enquiries during the interview. Remember, they want to see how you can provide reassurance and solutions, so be ready to showcase your skills!
✨Tip Number 3
Be prepared to discuss your experience with CRM systems. Since you'll be managing service requests, it's crucial to highlight any relevant experience you have. Share specific examples of how you've used these systems to improve customer interactions or streamline processes.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, take the opportunity to ask about the team dynamics or what a typical day looks like for a Customer Support Adviser. This shows your enthusiasm and helps you gauge if the role is the right fit for you.
We think you need these skills to ace Customer Service Administrator, part time (Permanent)
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've made a difference in previous roles, as this will resonate with us and show that you truly care about our customers' experiences.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your relevant skills and experiences, especially those related to handling enquiries and using CRM systems. This helps us see how you fit into our team and the role.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read, as it shows your attention to detail and communication skills.
Apply Through Our Website:We encourage you to apply directly through our website. This not only streamlines the process but also ensures that your application reaches us quickly. Plus, you'll get a feel for our values and culture while you're at it!
How to prepare for a job interview at Shropshire Towns and Rural Housing
✨Know the Company Inside Out
Before your interview, take some time to research Selwood Housing. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to handle enquiries professionally and efficiently.
✨Familiarise Yourself with CRM Systems
Since the role involves managing service requests through a CRM system, brush up on your knowledge of any CRM software you've used before. Be ready to discuss how you've used these systems to track and resolve customer issues in the past.
✨Practice Your Communication Skills
As you'll be the first point of contact for customers, practice your telephone manner and written communication. Consider doing mock interviews with a friend or family member to refine your responses and ensure you come across as friendly and professional.
