At a Glance
- Tasks: Deliver exceptional customer service via phone, email, and face-to-face interactions.
- Company: Join Selwood Housing, a not-for-profit organisation dedicated to affordable housing.
- Benefits: Enjoy flexible working, generous holiday, life assurance, and ongoing training.
- Other info: Be part of a diverse team committed to community and inclusion.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Good literacy and numeracy skills, experience with CRM systems, and a friendly telephone manner.
The predicted salary is between 30000 - 40000 € per year.
Are you passionate about delivering exceptional customer service and making a real difference in our customers' day-to-day lives? We're looking for a Customer Support Adviser to join our team, where every conversation is an opportunity to provide reassurance, clarity, and solutions that truly matter. This is a part-time, permanent opportunity.
About the Role
As a Customer Support Adviser, you'll be the first point of contact for enquiries across phone, email, written and face-to-face channels, ensuring each is handled professionally and resolved efficiently. You'll manage service requests and repairs through our CRM system, support reception and administrative tasks, and aim for first-contact resolution wherever possible. Working collaboratively with colleagues, you'll help maintain high service standards, keep customers informed, and deliver a consistently positive experience.
- Receive a wide range of enquiries from customers, processing and responding to them within set targets, policies and procedures.
- Progress any repair requests on behalf of customers, ensuring they are advised of the outcome and that actions are recorded on the CRM system.
- Be able to provide reception service, working within set targets, policies and procedures.
- Be prepared to support occasional out-of-hours or weekend cover in exceptional circumstances.
We're looking for someone who shares our values and is committed to delivering outstanding customer experiences:
- You take ownership of your work, from handling calls and emails to updating CRM records accurately, delivering a reliable and efficient service.
- Good standard of literacy and numeracy (minimum of grade 4/C or above in English and Maths) or equivalent qualification.
- Excellent telephone manner.
- Experience of Microsoft Office, specifically Outlook, Word and Excel.
- Proven experience of a CRM management system.
Why join Selwood Housing? At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest - With a bold ambition to build 1,700 new affordable homes by 2034, we're investing in the future of local people and places.
- Competitive salary
- Generous holiday entitlement
- Life assurance
- Flexible working opportunities
- Competitive pension
- Cycle to work scheme
- Ongoing training and development
Our commitment to Diversity and Inclusion: At Selwood, we strive to respect the diversity of our staff. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us.
Customer Care Team Member - Part Time, Flexible employer: Shropshire Towns and Rural Housing
At Selwood Housing, we pride ourselves on being an exceptional employer that values our team members and their contributions to the community. With a strong commitment to employee growth, we offer flexible working opportunities, ongoing training, and a supportive work culture that prioritises diversity and inclusion. Join us in making a meaningful impact as we strive to provide safe and affordable homes across the Southwest.
Contact Detail:
Shropshire Towns and Rural Housing Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Team Member - Part Time, Flexible
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Selwood Housing. Understand their mission and values, especially their commitment to providing affordable homes. This will help you connect your passion for customer service with their goals.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling enquiries and give you a chance to showcase your problem-solving skills during the interview.
✨Tip Number 3
Show off your tech skills! Since you'll be using a CRM system and Microsoft Office, be ready to discuss your experience with these tools. Maybe even mention a time when you used them to improve customer interactions or streamline processes.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Customer Care Team Member - Part Time, Flexible
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've made a difference in previous roles, as this will resonate with us and show that you truly care about our customers.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your experience with CRM systems and your ability to handle enquiries across various channels. This shows us that you understand what we're looking for and that you're a great fit for the role.
Keep It Professional Yet Friendly:While we want to see your personality, remember to maintain a professional tone in your written application. Use clear language and avoid jargon, as this will help us see your excellent communication skills right from the start.
Apply Through Our Website:We encourage you to apply directly through our website. This not only streamlines the process but also ensures that your application reaches us quickly. Plus, it’s a great way to explore more about our values and what we stand for at StudySmarter!
How to prepare for a job interview at Shropshire Towns and Rural Housing
✨Know the Company
Before your interview, take some time to research Selwood Housing. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle enquiries professionally and efficiently.
✨Familiarise Yourself with CRM Systems
Since the role involves managing service requests through a CRM system, brush up on your knowledge of any CRM software you've used before. Be ready to discuss how you’ve used these systems to track and resolve customer issues in the past.
✨Practice Your Communication Skills
As you'll be the first point of contact for customers, having an excellent telephone manner is crucial. Practice answering common customer queries out loud, focusing on clarity and professionalism. This will help you feel more confident during the actual interview.
