At a Glance
- Tasks: Manage customer relations and assist with various office admin duties in a vibrant farm setting.
- Company: Join a family-run, eco-friendly farm known for its petal confetti and dried flowers.
- Benefits: Enjoy flexible hours, 26 days annual leave, and a casual dress code.
- Other info: Opportunity for training, development, and fun social events throughout the year.
- Why this job: Be part of a dynamic team where no two days are the same and growth is encouraged.
- Qualifications: Previous customer service or admin experience and strong attention to detail required.
The predicted salary is between 27000 - 33000 £ per year.
- Careers - Office Administrator & Customer Relations
- Office Administrator & Customer Relations
We're a family-run 4th generation farm in Shropshire, who specialise in eco-friendly petal confetti and dried flowers.
Our Shropshire Petals team expands considerably in the summer months, employing a number of temporary staff during the peak wedding and harvest season.
It's not your average 9 to 5, and no two days are ever the same on the Shropshire Petals farm, but we love what we do, we are constantly driving development and change and aren’t afraid of trying something new!
We care about the people we work with at Shropshire Petals and we treat our team like they're family.
We like to think it's a pretty exciting place to work too!
We believe in equality, developing people's skills and making our customers happy with our quality customer focused products and award-winning customer service.
Job Description
This is a varied role where the individual will have the ability to grow their career in an exciting e-commerce business.
The role is one which will provide the individual the ability to manage customer relations for both new and existing customers, under multiple brands, providing the highest level of service to our customers.
Also, collaborating with multiple departments, from updating listings on our websites and e-commerce platforms, processing refunds and reconciling customer payments using our accounting software; to ensure an accurate and efficient processes from start to finish for our customer’s journey.
- Contract
- Permanent
- Working patterns
- 39hrs a week
Position Start Date
As soon as possible
Closing Date for Applications
31st October 2025
Responsibilities
- Ensuring customer’s queries via email, telephone and social media channels are responded to in a timely manner in accordance with their importance across our multiple brands.
- Front of House – Assisting any on site visitors and processing sales to both onsite and phone customers, including taking payments and inputting invoices.
- Responding to all customer reviews.
- Proactively work with other business areas to ensure customer queries are managed effectively.
- Logging customer issues on our CRM System and providing feedback to the appropriate departments.
- Processing all customer exchanges and returns, issuing refunds and inputting credit notes onto the company’s accounts system.
- Managing all income streams and reconciling payments within the company’s accounts system.
- Updating and managing product listings on websites and third-party channels.
- Other office admin duties/projects to help other departments when required.
- Minute taking for meetings, when required
Requirements – Qualifications and/or experience
- Essential: Previous experience in a customer service or admin role. Excellent attention to detail.
- Proficient use of Microsoft Office.
- Desirable: Knowledge of Xero or other cloud-based systems. Experience in using stock management systems.
- Skills & Knowledge: Customer-focused mindset with problem-solving capabilities.
- Excellent organisational and multitasking abilities.
- Other information: Full driving licence is preferred
- Company Benefits
- Pension contributions matched by employer of 5%
- Paid sick leave up to 3 occurrences (totalling no more than 9 days)
- Annual leave entitlement of 26 days per annum (plus bank holidays) (6 days over statutory)
- Able to carry over 5 days OR sell 5 days of holiday entitlement at the end of the year.
- Flexible working hours available – core hours 9am-3pm
- Annual salary review in line with cost of living and minimum wage. (Eligible for employees with 12 months or more employment)
- Training and development opportunities
- Casual dress code, with branded workwear provided
- Free fruit provided weekly
- Annual social/work-based trips
- Last 4 Fridays before Christmas, 1pm finishes
- #J-18808-Ljbffr
Office Administrator & Customer Relations in Newport employer: Shropshire Petals Limited
Shropshire Petals Limited is an excellent employer, offering a supportive and family-oriented work culture that prioritises employee well-being and growth. With flexible working hours and a focus on collaboration, you will thrive in an environment that values your contributions while being part of a passionate team dedicated to delivering exceptional customer experiences in the heart of Shropshire.
StudySmarter Expert Advice🤫
We think this is how you could land Office Administrator & Customer Relations in Newport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Shropshire Petals Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Shropshire Petals Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Office Administrator & Customer Relations in Newport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Shropshire Petals Limited:Your cover letter is your chance to shine! Tell us why you want to work at Shropshire Petals Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Shropshire Petals Limited!
How to prepare for a job interview at Shropshire Petals Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
