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- Tasks: Manage stock, supply PPE, and ensure equipment is ready for use.
- Company: Join Shropshire Fire and Rescue Service, committed to equality and diversity.
- Benefits: Enjoy health benefits, free parking, and competitive pay enhancements.
- Other info: Full training provided; flexible hours with out-of-hours callout opportunities.
- Why this job: Be a vital part of a team that supports emergency services and makes a difference.
- Qualifications: Experience with electronic systems and a full driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
Allowance payment for Out of Hours Rota System
What Will You Be Doing?
Reporting to the Technical Services Manager, this exciting role will, as part of the Technical Services team, ensure that our personnel are provided with sufficient PPE and appliances are fully stocked with operational equipment. The main duties of the role will include the purchase and supply of protective equipment, uniform, usage of supplier systems and using electronic systems to issue stores. Other duties include general storekeeping, station deliveries, liaising with suppliers and keeping all compliance documents accurate and electronically stored.
What Are We Looking For?
We’re seeking proactive and highly motivated candidates with experience of using electronic systems to manage stock, stores and/or to plan maintenance for assets. Ideally, applicants will have experience in a technical field including industrial or safety critical equipment and PPE. The successful candidate will be a first point of contact for the team and must be able to communicate confidently with people at all levels. They must also be able to use their own initiative, prioritise work and meet deadlines. The role will include collection and delivery of equipment and vehicles therefore it is essential that candidates must hold a full valid driving licence. The role requires the successful candidate to participate in an out of hours emergency call out service, for example – taking PPE or breathing apparatus to incidents where fire crews are working. Full training and support will be given. The standard commitment for this rota is 1 in 4 weekends (Friday to Monday) and 1 night per week for which an 18% salary enhancement is typically paid to be available. Additional payments are made in the event of callouts. Candidates should hold relevant qualifications in Maths and English, as outlined in the Person Specification. Proven experience in the management of stores and PPE, procurement or contract administration and customer services is desirable.
What We Offer
The post is located at Service Headquarters, Shrewsbury, providing free on-site parking. The role also includes the following benefits: Paycare Health Benefits, Occupational Health Services.
Shropshire Fire and Rescue Service have a strong commitment to equality, diversity and inclusion at work. We want to reflect the communities we service and therefore we positively welcome applicants from disabled people and minority groups who are under-represented in our Service.
Technical Support Officer employer: Shropshire Fire and Rescue Service
Contact Detail:
Shropshire Fire and Rescue Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Officer
✨Tip Number 1
Get to know the company! Research Shropshire Fire and Rescue Service, their values, and what they stand for. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for the team, being able to communicate confidently is key. Try role-playing with a friend or family member to get comfortable discussing your experience and how it relates to the role.
✨Tip Number 3
Show off your initiative! Think of examples from your past where you've taken charge or solved problems on your own. Be ready to share these stories during interviews to demonstrate that you can prioritise work and meet deadlines effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and tech-savvy, which is exactly what we’re looking for in a Technical Support Officer.
We think you need these skills to ace Technical Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role. Use keywords from the job description, like 'PPE', 'electronic systems', and 'stock management' to show we’re on the same page.
Show Off Your Communication Skills: Since you'll be the first point of contact for the team, it’s crucial to demonstrate your communication skills in your application. Share examples of how you've effectively communicated with different levels of staff or suppliers in the past.
Highlight Relevant Experience: If you’ve got experience in managing stores, procurement, or customer service, make sure to showcase that! We want to see how your background makes you a great fit for this Technical Support Officer role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Shropshire Fire and Rescue Service
✨Know Your Stuff
Make sure you brush up on your knowledge of PPE and stock management systems. Familiarise yourself with the types of equipment you'll be dealing with and any relevant compliance documents. This will show that you're proactive and ready to hit the ground running.
✨Show Off Your Communication Skills
As a Technical Support Officer, you'll be the first point of contact for the team. Practice articulating your thoughts clearly and confidently. Think about examples where you've successfully communicated with different levels of staff or suppliers, as this will demonstrate your ability to liaise effectively.
✨Demonstrate Initiative
Prepare to discuss times when you've taken the initiative in previous roles. Whether it was improving a process or managing stock more efficiently, showcasing your proactive nature will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle out-of-hours emergencies or manage deliveries under pressure. Think through potential scenarios and how you would respond, highlighting your problem-solving skills and ability to prioritise tasks.