Receptionist in Shrewsbury

Interested in joining our team at Shropshire Farm Vets Ltd? If so, why not get in touch today! We are a progressive farm veterinary practice committed to providing friendly, professional and cost-effective services at the highest possible standards to livestock owners from Shropshire and surrounding counties.

We are currently looking to recruit a Maternity Cover Part Time Receptionist! The successful candidate will provide an efficient and effective reception service and act as a key point of contact and support for clients, colleagues and external agencies.

Key Tasks and Responsibilities for ‘Clinical/TB Reception Aspects’ of the role – including, but not limited to:

• To comply with all general practice policies and procedures.
• Completion of all reception/TB daily, weekly, monthly and annual tasks.
• Use of various hardware and associated software to facilitate job role requirements.
• Comply with all Health and Safety policies and procedures.
• Ensuring clients’ accounts and details are kept confidential, secure, up to date and in line with company protocols and GDPR Regulations.
• Answering the telephone, managing calls efficiently and effectively in a polite, friendly, professional and courteous manner.
• Office administration including checking/processing e-mails, lab reports and prescription requests.
• Receiving clients’ payments, handling cheques, cash and card transactions.
• Diary management, prioritising and organising staff diaries with rigorous ongoing daily checks against diary booking protocol.
• Accurately booking, checking chitties and carrying out secondary checks.
• Carrying out the monthly invoice run.
• Proactively arrange TB tests, completing communication forms, sending confirmation letters to clients and use of computer systems SAM and TOM.
• Secondary weekly checks with clients to ensure details for the next week’s tests are accurate.
• Prepare, create and complete TB job bags in line with protocols.
• Ensure compliance with UKFarmcare protocols and requirements to ensure the business passes the annual audit.
• DNA reactor tag equipment ordering.
• Stationery ordering.

Key Tasks and Responsibilities for ‘Pharmacy Reception Aspects’ of the role – including, but not limited to:

• To comply with all general practice policies and procedures.
• Completion of all pharmacy daily, weekly, monthly and annual tasks.
• Use of various hardware and associated software to facilitate job role requirements.
• Complete the reading and sign-off of all Health and Safety policies and procedures within specified time frame.
• Comply with all Health and Safety policies and procedures.
• Ensuring clients’ accounts and details are kept confidential, secure, up to date and in line with company protocols and GDPR Regulations.
• Answering the telephone, managing calls efficiently and effectively in a polite, friendly, professional and courteous manner.
• Attending to clients face to face at the pharmacy reception counter in a polite, friendly, professional and courteous manner.
• Office administration including checking/processing e-mails.
• Receiving clients’ payments, handling cheques, cash and card transactions.
• Ensure compliance with VMD requirements to ensure the business passes pharmacy audits.
• Ensure pharmacy organisation is strictly maintained including correct labelling of medicines and shelves, rotation of stock, maintenance of max/min stock levels and safe stacking.
• Process the daily deliveries at the earliest opportunity ensuring medicine efficacy and stock accuracy.
• Accurately book, check, process and dispense medicine prescriptions at the earliest opportunity.
• Complete all necessary secondary checks to ensure stock locations remain accurate.
• Ensure all medicine delivery orders are processed and ready for the pharmacy courier by 09:30.
• Ensure fridge and room temperature checks are completed and recorded daily to maintain medicine efficacy. Act and report any anomalies immediately to your line manager.
• Ensure the daily wholesaler and any other special orders are processed so that appropriate stock on the shelves is maintained at all times.
• Diary management, prioritising and organising staff diaries for pharmacy related matters.
• Tuberculin monitoring and ordering in line with UKFarmcare requirements to ensure we pass our annual audit.
• Cleaning and preparation of surgical instruments and use of the autoclave, cell count and Ovacyte machines.
• Recording and monitoring of laboratory samples.
• Ensuring that opening up and close down routines for the practice are carried out at the start and end of each day.
• Cleaning of the practice premises as outlined in the reception team cleaning rota.

Competency Profile

• Effective Communication - A friendly, professional greeting; interacts empathetically with clients, colleagues and external agencies in a respectful and professional manner; builds rapport with clients and colleagues; approachable, and willing to listen and give time to clients and colleagues; responds to requests promptly; keeps all clients and colleagues up to date and informed in a timely manner; has the ability to ask relevant questions where further clarification is required; checking understanding with clients and colleagues; understands that all clients and colleagues are different and has the ability to adjust responses appropriate to individual needs and circumstances; should always look to de-escalate any challenging communications or circumstances; manages client and colleague expectations.
• Professional Confidence - Exercise initiative and independence in order to carry out the role; knows and acknowledges strengths and limitations; recognises when support is needed and is not reluctant to ask for help; actively participates in relevant CPD activities; considers the ideas and opinions of clients and colleagues; works with and supports clients and colleagues; accepts responsibility and outcomes for decisions.

If this sounds like you, please hit apply now!

Location: Shrewsbury, Shropshire, SY5 8NY

Salary: Starting salary £15,979.53 pa

Hours: (Immediate start up to 28th of February 2027): Monday, Tuesday and Wednesday 8.15am to 17.00pm at the practice. One Saturday in approximately every seven 8.45am to 11.30am home based managing diverted incoming phone calls.