Receptionist

Interested in joining our team at Shropshire Farm Vets Ltd? If so, why not get in touch today!

We are a progressive farm veterinary practice who is committed to providing friendly, professional and cost effective services at the highest possible standards to livestock owners from Shropshire and surrounding counties.

We are currently looking to recruit a Part Time Receptionist!

The successful candidate will provide an efficient and effective reception service; and act as a key point of contact and support for clients, colleagues and external agencies.

Key Tasks and Responsibilities for ‘Clinical/TB Reception Aspects’ of the role – including, but not limited to:

• To comply with all general practice policies and procedures.
• Completion of all reception/TB daily, weekly, monthly and annual tasks.
• Use of various hardware and associated software to facilitate job role requirements.
• Comply with all Health and Safety policies and procedures.
• Ensuring clients’ accounts and details are kept confidential, secure, up to date and in line with company protocols and GDPR Regulations.
• Answering the telephone, managing calls efficiently and effectively in a polite, friendly, professional and courteous manner.
• Office administration.
• Checking/processing e-mails, lab reports and prescription requests.
• Receiving clients’ payments, handling cheques, cash and card transactions.
• Diary management, prioritising and organising staff diaries with rigorous ongoing daily checks against diary booking protocol.
• Accurately booking, checking chitties and carrying out secondary checks.
• Carrying out the monthly invoice run.
• Proactively arrange TB tests, completing communication forms, sending confirmation letters to clients and use of computer systems SAM and TOM.
• Secondary weekly checks with clients to ensure details for the next week’s tests are accurate.
• Prepare, create and completion of TB job bags in line with protocols.
• Ensure compliance with UKFarmcare protocols and requirements to ensure the business passes the annual audit.
• DNA reactor tag equipment ordering.
• Stationery ordering.

Cleaning of the practice premises as outlined in the reception team cleaning rota.

Key Tasks and Responsibilities for ‘Pharmacy Reception Aspects’ of the role – including, but not limited to:

• To comply with all general practice policies and procedures.
• Completion of all pharmacy daily, weekly, monthly and annual tasks.
• Use of various hardware and associated software to facilitate job role requirements.
• Complete the reading and sign-off of all Health and Safety policies and procedures within specified time frame.
• Comply with all Health and Safety policies and procedures.
• Ensuring clients’ accounts and details are kept confidential, secure, up to date and in line with company protocols and GDPR Regulations.
• Answering the telephone, managing calls efficiently and effectively in a polite, friendly, professional and courteous manner.
• Attending to clients face to face at the pharmacy reception counter in a polite, friendly, professional and courteous manner.
• Office administration.
• Checking/processing e-mails.
• Receiving clients’ payments, handling cheques, cash and card transactions.
• Ensure compliance with VMD requirements to ensure the business passes pharmacy audits.
• Ensure pharmacy organisation is strictly maintained including correct labelling of medicines and shelves, rotation of stock, maintenance of max/min stock levels and safe stacking.
• Process the daily deliveries at the earliest opportunity ensuring medicine efficacy and stock accuracy.
• Accurately book, check, process and dispense medicine prescriptions at the earliest opportunity.
• Complete all necessary secondary checks to ensure stock locations remain accurate.
• Ensure all medicine delivery orders are processed and ready for the pharmacy courier by 09:30.
• Ensure fridge and room temperature checks are completed and recorded daily to maintain medicine efficacy. Act and report any anomalies immediately to your line manager.
• Ensure the daily wholesaler and any other special orders are processed so that appropriate stock on the shelves is maintained at all times.
• Diary management, prioritising and organising staff diaries for pharmacy related matters.
• Tuberculin monitoring and ordering in line with UKFarmcare requirements to ensure we pass our annual audit.
• Cleaning and preparation of surgical instruments and use of the autoclave, cell count and Ovacyte machines.
• Recording and monitoring of laboratory samples.
• Ensuring that opening up and close down routines for the practice are carried out at the start and end of each day.
• Cleaning of the practice premises as outlined in the reception team cleaning rota.

Competency Profile

Effective Communication - including, but not limited to:

• A friendly, professional greeting.
• Interacts empathetically with clients, colleagues and external agencies in a respectful and professional manner.
• Builds rapport with clients and colleagues.
• Approachable, and willing to listen and give time to clients and colleagues.
• Responds to requests promptly.
• Keeps all clients and colleagues up to date and informed in a timely manner.
• Has the ability to ask relevant questions where further clarification is required.
• Checking understanding with clients and colleagues.
• Understands that all clients and colleagues are different and has the ability to adjust your response appropriate to individual needs and circumstances.
• Should always look to de-escalate any challenging communications or circumstances.
• Manages client and colleague expectations.

Professional Confidence - including, but not limited to:

• Exercise initiative and independence in order to carry out the role.
• Knows and acknowledges strengths and limitations.
• Recognises when support is needed and is not reluctant to ask for help.
• Actively participates in relevant CPD activities.
• Considers the ideas and opinions of clients and colleagues.
• Work with and supports clients and colleagues.
• Accepting responsibility and outcomes for your decisions.

If this sounds like you, please hit apply now!

Location: Shrewsbury, Shropshire, SY5 8NY

Salary: Starting salary £24,465.60 pro rata

Hours: Monday, Tuesday and Friday 8.15am to 17.00pm and Thursday 13.00pm to 17.00pm at the practice. One Saturday in approximately every seven 8.45am to 11.30am home based managing diverted incoming phone calls.