At a Glance
- Tasks: Manage and investigate insurance claims while supporting the Council's vital work.
- Company: Join a supportive Council team making a difference in Shropshire.
- Benefits: Generous leave, retail discounts, pension scheme, and flexible hybrid working.
- Other info: Opportunities for professional development and a dynamic work environment.
- Why this job: Be part of a crucial team and develop your skills in a rewarding role.
- Qualifications: Five GCSEs including English and Maths; strong IT and communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are expanding our Insurance Team and are looking for a motivated and detail-oriented Insurance Claims Handler to support the Council's vital work across Shropshire. As an Insurance Claims Handler, you will play a key part in the smooth running of the Council's insurance activities. You will investigate, register, and manage a variety of insurance claims using our claims management system, handling enquiries efficiently and accurately. You will process claims from start to finish, liaising with a range of stakeholders to ensure timely and thorough resolution.
Your duties will include responding to requests for information, identifying patterns and potential fraud, and supporting the Council's risk management initiatives. You'll also contribute to ongoing team improvements, provide support for colleagues, and assist with projects to enhance service delivery.
Qualifications
- You will have five GCSEs (grades 4-9/A-C), including English and Maths, and strong IT and communication skills.
- Experience in claims handling or administration is desirable.
- An insurance-specific qualification or sector experience is an advantage, though not essential, and we will support you to gain relevant qualifications as part of your professional development.
- You should be comfortable working independently, able to manage your workload under pressure, and deal professionally with challenging customers.
- You'll need to be methodical, organised, and able to maintain attention to detail, even when tasks are repetitive.
Benefits
- Generous annual leave commencing at 28 days increasing with service to 33 days (pro rata for part time) with additional annual leave purchase policy.
- Access to a benefits platform with a wide range of retail discounts and salary sacrifice schemes (cars, bikes, AVCs).
- Employer contribution Pension Scheme – Shropshire County Pension Fund.
- Supportive carers and parental policies (maternity, paternity, adoption leave, special leave).
- Many opportunities for flexible and agile working – we offer a hybrid model of working to promote flexibility around personal and family commitments.
Insurance Claims Specialist – Hybrid & Excellent Benefits in Shrewsbury employer: Shropshire Council
Join our dynamic Insurance Team at Shropshire Council, where we prioritise employee well-being and professional growth. With generous annual leave starting at 28 days, a supportive work culture, and a hybrid working model, we empower our staff to balance their personal and professional lives while contributing to meaningful community initiatives. Our commitment to ongoing development ensures that you will have the opportunity to gain relevant qualifications and advance your career in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Claims Specialist – Hybrid & Excellent Benefits in Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work in claims handling. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to claims handling. Think about your past experiences and how they relate to the role. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your skills! Bring examples of how you've handled claims or resolved customer issues in the past. This will demonstrate your attention to detail and problem-solving abilities, which are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Insurance Claims Specialist – Hybrid & Excellent Benefits in Shrewsbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Insurance Claims Specialist role. Highlight your relevant experience, especially in claims handling or administration, and showcase your strong IT and communication skills. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we're looking for. Be sure to mention any experience with managing claims or working under pressure, as these are key for us.
Showcase Your Attention to Detail:As an Insurance Claims Handler, attention to detail is crucial. In your application, provide examples of how you've demonstrated this skill in previous roles. Whether it's through managing complex tasks or identifying patterns, we want to know how you keep things accurate!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our team and the fantastic benefits we offer!
How to prepare for a job interview at Shropshire Council
✨Know Your Claims Inside Out
Familiarise yourself with the insurance claims process and the specific duties of an Insurance Claims Specialist. Be ready to discuss how you would handle various types of claims and any relevant experiences you've had in the past.
✨Show Off Your Communication Skills
Since you'll be liaising with different stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially when dealing with challenging customers or complex situations.
✨Demonstrate Attention to Detail
As this role requires a methodical approach, think of instances where your attention to detail made a difference. Bring up specific examples where you identified patterns or potential issues in claims handling that led to improvements.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to claims handling. Prepare by thinking through how you would investigate a claim or manage a difficult enquiry, showcasing your problem-solving skills and ability to work under pressure.
