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- Tasks: Provide 2nd Line ICT Support and troubleshoot hardware and software issues.
- Company: Join Shropshire Council's supportive ICT Service team.
- Benefits: Generous annual leave, retail discounts, and a great pension scheme.
- Why this job: Make a real difference by helping others in your community.
- Qualifications: Experience in Desktop Support and excellent communication skills required.
- Other info: Flexible working options available to fit your lifestyle.
The predicted salary is between 30000 - 40000 £ per year.
Shropshire Council is looking for an ICT Desktop Technician to join its ICT Service team and provide 2nd Line ICT Support to the council staff, members, and partner organisations, in particular schools. The ideal candidate will have experience in installing, testing, troubleshooting, and repairing computer hardware and software, as well as supporting local and wide area data and communication networks.
The role also involves planning on-site visits, providing remote support, managing user accounts, enforcing security policies, and keeping up to date with technological advances. The Desktop support team act as an escalation from our Service Desk and provide advanced support covering a variety of specialised areas, including M365, Networking, Server OS, VOIP, Windows OS, Device Management, Printing and Cloud Services.
We are looking for an experienced person to join our team. The ideal candidate will have experience in Desktop Support operations, a high degree of technical knowledge, experience or working in unsupervised environments and actively work to maintain and update their technical knowledge and capabilities. We’re looking for a candidate who has experience delivering and providing ICT support to end users. Excellent communication skills are also critical to this role. You will need to be self-motivating and able to work to key deadlines.
Shropshire Council is a unitary authority which serves the rural county of Shropshire. One of the most important things about working here is the knowledge that you are working to help others and the real sense of achievement and purpose that brings. The people of Shropshire are rightly proud of their county’s assets, its natural beauty, its history, its diverse economy, its vibrant culture.
Benefits:
- Generous annual leave commencing at 28 days increasing with service to 33 days (pro rata for part time).
- Access to a benefits platform with a wide range of retail discounts and salary sacrifice schemes (cars, bikes, AVCs).
- Employer contribution Pension Scheme – Shropshire County Pension Fund.
- Supportive carers and parental policies (maternity, paternity, adoption leave, special leave).
- Many opportunities for flexible and agile working; we offer a hybrid model of working to promote flexible working around personal and family commitments.
Ict Desktop Support Technician in Shrewsbury employer: Shropshire Council
Contact Detail:
Shropshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ict Desktop Support Technician in Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the ICT field, especially those who work at Shropshire Council or similar organisations. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or a list of your past projects and achievements related to desktop support. When you get the chance to chat with someone from the team, share your experiences and how you’ve tackled challenges in the past.
✨Tip Number 3
Be proactive! If you see a job posting on our website, don’t just apply—follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the interview by brushing up on common ICT support scenarios. Think about how you would handle specific issues, like troubleshooting network problems or managing user accounts. Being ready to discuss these will impress the interviewers!
We think you need these skills to ace Ict Desktop Support Technician in Shrewsbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ICT Desktop Support Technician role. Highlight your experience with computer hardware, software troubleshooting, and any relevant technical skills that match the job description.
Show Off Your Communication Skills: Since excellent communication is key for this role, don’t forget to showcase your ability to explain technical issues clearly. Use examples from your past experiences where you successfully supported end users.
Be Specific About Your Experience: When detailing your previous roles, be specific about the technologies you've worked with, like M365, Networking, or Windows OS. This will help us see how your background aligns with what we need.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it!
How to prepare for a job interview at Shropshire Council
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around M365, Networking, and Windows OS. Be ready to discuss your experience with troubleshooting and repairing hardware and software, as well as any specific projects you've worked on that relate to the role.
✨Show Off Your Communication Skills
Since excellent communication is key for this position, practice explaining complex technical concepts in simple terms. Think of examples where you've successfully helped end users resolve issues, showcasing your ability to communicate effectively.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you've approached challenging technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your critical thinking and troubleshooting abilities.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your ability to handle real-life situations. Think about how you would manage on-site visits, enforce security policies, or provide remote support, and be prepared to explain your thought process.