Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for individuals seeking support in social care.
- Company: Join a dynamic team dedicated to making a difference in people's lives.
- Benefits: Gain valuable experience, flexible hours, and a supportive work environment.
- Other info: Opportunity to grow within a caring and collaborative team.
- Why this job: Make a real impact by helping others navigate social care services.
- Qualifications: Strong communication skills and a compassionate approach to customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a dedicated First Point of Contact Adviser to join our dynamic team in Customer Services. In this vital role, you will handle initial enquiries from individuals seeking support or advice about Adult and Children's social care, including safeguarding calls and emails. You will deal with these calls sensitively and in the strictest confidence, ensuring customers get the right help and support as quickly and easily as possible.
You will be dealing with a wide range of enquiries related to Adult and Children’s social care. Your responsibilities include:
- Accurately gathering and verifying facts
- Assessing situations to determine the most appropriate course of action
- Using your initiative, listening, and analytical skills
We would love to get to know you more so please give us a call if you would like to discuss this role or our team. You can contact us on 01743 258439 and ask for Clare Mobberley or Joanne Mckay.
Contact Adviser - Customer Services in Shrewsbury employer: Shropshire Council
Contact Detail:
Shropshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Adviser - Customer Services in Shrewsbury
✨Tip Number 1
Make sure you research the company and its values before your interview. Knowing what they stand for will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your listening skills! As a Contact Adviser, you'll need to demonstrate empathy and understanding. Try role-playing with a friend to get comfortable with handling sensitive enquiries.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and eager to learn more about the role and the team dynamics. Plus, it gives you a chance to assess if it's the right fit for you!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Contact Adviser - Customer Services in Shrewsbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Contact Adviser. We want to see how you can handle sensitive enquiries and provide the right support.
Showcase Your Communication Skills: Since you'll be dealing with a variety of enquiries, it's crucial to demonstrate your strong communication skills in your written application. Use clear and concise language to show us you can convey information effectively.
Highlight Relevant Experience: If you've got experience in customer service or social care, make it shine! We love seeing how your background can contribute to our team and help us provide excellent support to our customers.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Shropshire Council
✨Know Your Stuff
Familiarise yourself with the basics of Adult and Children's social care. Brush up on key terms and processes, as well as any recent changes in legislation. This will show that you're genuinely interested and prepared for the role.
✨Practice Active Listening
During the interview, demonstrate your listening skills by summarising what the interviewer says and asking clarifying questions. This is crucial for a Contact Adviser, as you'll need to gather accurate information from callers.
✨Show Empathy and Sensitivity
Prepare examples from your past experiences where you've handled sensitive situations with care. Highlight your ability to remain calm and supportive, as this is essential when dealing with vulnerable individuals seeking help.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or the challenges faced in Customer Services. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.