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- Tasks: Support staff and customers in temporary accommodation across Shropshire.
- Company: Join a dedicated team focused on housing support and community well-being.
- Benefits: Flexible working hours, training opportunities, and a chance to make a real impact.
- Other info: Must be adaptable to work outside normal hours and handle various responsibilities.
- Why this job: Perfect for those who enjoy problem-solving and helping others in a dynamic environment.
- Qualifications: GCSE Grade 4-6 in Maths and English; driving license required.
The predicted salary is between 28800 - 43200 £ per year.
Overview
All the criteria below, both essential and desirable, will be assessed via your application form; further methods will be used to support this in the interview/selection stage should your application progress. Please refer to this document and the job description when completing your application, giving examples. A re-wording of the criteria listed will not guarantee an interview. Method of Assessment: S – Scenario, I – Interview, P – Portfolio, T – Test, D – Documents.
Responsibilities and requirements
- This post may require attendance at meetings and events outside normal working hours and work with housing support staff who are working unsociable hours, therefore a flexible working pattern within the hours for the post will be necessary.
- Will be working in a lone working capacity on occasions.
- Will be required to work across Shropshire to provide support to staff on joint visits to customers in Temporary Accommodation
- Required to hold a valid driver\’s license and always have access to a vehicle. Alternative arrangements will be discussed with disabled applicants.
- During a Pandemic, Epidemic or Major Incident or Emergency you may be asked to work from home or other location and on occasion to undertake duties that are not stated in your Job Description or Person Specification where there is a skill, competency, and experience match.
- GCSE Grade 4-6 (including Maths and English) or equivalent.
Desirable
- Health and Safety qualifications and/or experience
- Security qualifications and/or experience
- Maintenance qualification and/or experience
- First Aid qualification/willingness to undertake.
Experience and knowledge
- Experience of dealing with welfare / well-being of others.
- Porter / Caretaking / security or similar type of experience
- Experience of solving problems in a logical, analytical way
- Ability to demonstrate an organised approach to day-to-day premises / property operations.
- Experience of working with a wide variety of people
- Experience of responding to premises / property needs / incidents
- Experience of health and safety procedures such as fire evacuations, equipment, and premises checks
- Experience of working within a team setting and lone working
- Managing, recording & reporting on incident / fault / H&S / Security and general property and building maintenance areas
Desirable: knowledge and specialist skills
- Knowledge of industrial cleaning standards and products and the relevant Health & Safety guidelines, policies and procedures including COSHH regulations.
- Ability to demonstrate a proactive organised approach to tenancy management and maintenance.
- Experience of co-ordinating health and safety procedures such as fire evacuations, equipment, and premises checks
- Ability to demonstrate continuous improvement.
- Experience of working with homeless people and understanding homelessness
Specialist skills and abilities
- Experience of signposting / working with colleagues and agencies to provide well-being support to others.
- Experience of workplace premises / building operations
- Experience of using IT skills including Microsoft Office
- To be calm under pressure
- Conflict resolution
Desirable: security and emergency response
- Experience of premises security and security systems i.e. key issuing / CCTV in a residential setting
- Ability to offer initial response in emergency situations.
Personal skills and attributes
- Communicates clearly and effectively with others including colleagues, visitors, service users, contractors, support services and suppliers.
- Proactive, flexible and \\\”can do\\\” approach to problem solving, repairs, maintenance, and wellbeing of others.
- Ability to follow logical processes yet using initiative if required.
- Ability to carry out physically demanding tasks – e.g. lifting.
- Willingness to participate in training and development linked to role.
Desirable: experience
- Experience of working in similar residential setting
- Experience of providing support
Special working conditions
Method of Assessment – I
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Accommodation Concierge employer: Shropshire Council
Contact Detail:
Shropshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Concierge
✨Tip Number 1
Familiarise yourself with the specific responsibilities of an Accommodation Concierge. Understanding the nuances of working in temporary accommodation and the challenges faced by residents will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight any relevant experience you have in welfare support or property management. Be ready to share specific examples of how you've successfully handled similar situations, as this will show your capability to manage the role effectively.
✨Tip Number 3
Prepare for scenario-based questions that may arise during the interview. Think about past experiences where you had to solve problems logically or respond to emergencies, as these will likely be key areas of focus.
✨Tip Number 4
Demonstrate your flexibility and willingness to work outside normal hours. Since the role requires a flexible working pattern, being able to convey your adaptability will make you a more attractive candidate.
We think you need these skills to ace Accommodation Concierge
Some tips for your application 🫡
Understand the Job Requirements: Carefully read through the job description for the Accommodation Concierge position. Make sure to highlight your relevant experiences and skills that align with the essential and desirable criteria listed.
Provide Specific Examples: When filling out your application, use specific examples from your past experiences to demonstrate how you meet the criteria. This could include situations where you've dealt with welfare, problem-solving, or health and safety procedures.
Highlight Flexibility and Teamwork: Emphasise your ability to work flexible hours and in a team setting. Mention any experience you have with lone working or supporting colleagues during joint visits, as this is crucial for the role.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Shropshire Council
✨Showcase Your Experience
Be prepared to discuss your previous experience in welfare and well-being roles. Use specific examples that demonstrate your ability to solve problems logically and work with a variety of people.
✨Demonstrate Flexibility
Since the role requires flexible working hours, be ready to explain how you can adapt to different schedules and situations. Highlight any past experiences where you've successfully managed changing demands.
✨Highlight Health and Safety Knowledge
If you have any qualifications or experience related to health and safety, make sure to mention them. Discuss your familiarity with procedures like fire evacuations and equipment checks, as these are crucial for the role.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing how you would handle conflicts or emergencies.