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- Tasks: Deliver top-notch customer service and manage reception operations daily.
- Company: Join a supportive team in a dynamic Shropshire facility.
- Benefits: Enjoy 25 days holiday, pension scheme, and extensive training opportunities.
- Why this job: Be the friendly face of our company and make a real difference.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Great career progression and a focus on employee wellbeing.
The predicted salary is between 24000 - 36000 £ per year.
As a Receptionist in our Shropshire team, you will deliver high-quality front-of-house services at our facility. This role involves frequent interaction with customers, both face-to-face and via telephone, providing clear information and excellent service while supporting the wider team as required.
Responsibilities
- Deliver consistently high standards of customer service aligned with contract and organisational objectives
- Manage reception operations on a day-to-day basis, including deputising for the Head Receptionist when required
- Handle cash transactions accurately, including cashing up in line with company financial procedures
- Promote and upsell services where appropriate to encourage secondary spend
- Maintain a safe working environment, adhering to all health, safety, and corporate governance policies
- Build positive relationships with customers, clients, and internal stakeholders
- Attend relevant training and contribute to continuous improvement initiatives
Requirements
- Previous experience in a customer-facing role (face-to-face and telephone)
- Cash handling experience with strong attention to detail
- Calm, professional manner when working under pressure
- Ability to think quickly, solve problems, and simplify complex customer queries
- Strong communication and interpersonal skills
- Adaptable, proactive, and able to work effectively independently or as part of a team
Vetting and checks
As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.
Benefits
- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days (pro rata) plus bank holidays
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Receptionist employer: Shropshire Community Leisure Trust
Contact Detail:
Shropshire Community Leisure Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! As a Receptionist, you'll be the face of the company. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Attend local events or join online groups related to customer service. You never know who might have a lead on a job or offer valuable advice.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join our team!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous experience in customer-facing roles. We want to see how you've delivered excellent service, whether it's face-to-face or over the phone. Share specific examples that showcase your ability to handle queries and maintain a calm, professional manner.
Be Detail-Oriented: Since cash handling is part of the role, emphasise your attention to detail in your application. Mention any relevant experience you have with cash transactions and how you ensure accuracy in your work. We love candidates who can demonstrate their reliability!
Keep It Professional Yet Friendly: Your written application should reflect your personality! While we want it to be professional, don’t hesitate to let your friendly side shine through. This role is all about building positive relationships, so show us how you connect with others in your writing.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive, which is a great trait for a Receptionist!
How to prepare for a job interview at Shropshire Community Leisure Trust
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples from your previous roles where you handled customer queries or complaints effectively. This will show that you understand the importance of delivering high-quality service.
✨Practice Cash Handling Scenarios
Since cash handling is a crucial part of the role, prepare for questions related to managing transactions. Think about how you would ensure accuracy and security when dealing with cash, and be ready to discuss any relevant experience you have.
✨Demonstrate Your Communication Skills
As a Receptionist, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios, like answering phone calls or greeting customers, to showcase your interpersonal skills.
✨Show Your Adaptability
The job requires someone who can think quickly and adapt under pressure. Prepare to discuss situations where you had to solve problems on the spot or adjust to unexpected changes. Highlighting your proactive approach will impress the interviewers.
