At a Glance
- Tasks: Deliver top-notch customer service and manage daily reception operations.
- Company: Join a dynamic team focused on customer satisfaction and support.
- Benefits: Enjoy a competitive salary, generous holidays, and extensive training opportunities.
- Other info: Flexible hours with great career development and a supportive work environment.
- Why this job: Be the friendly face of the company and build lasting relationships with customers.
- Qualifications: Experience in customer service and cash handling is a plus.
The predicted salary is between 11459 - 14300 £ per year.
Role focusing on delivering consistently high standards of customer service aligned with contract and organisational objectives. You will manage reception operations on a day-to-day basis, deputising for the Head Receptionist when required. The role involves cash handling, promoting services, maintaining a safe environment, and building relationships with customers, clients, and internal stakeholders.
Schedule: 18 hours per week on a set rota (flexibility required). Salary: Up to £11,459.00 per annum plus excellent benefits.
Responsibilities- Deliver consistently high standards of customer service aligned with contract and organisational objectives
- Manage reception operations on a day-to-day basis, including deputising for the Head Receptionist when required
- Handle cash transactions accurately, including cashing up in line with company financial procedures
- Promote and upsell services where appropriate to encourage secondary spend
- Maintain a safe working environment, adhering to all health, safety, and corporate governance policies
- Build positive relationships with customers, clients, and internal stakeholders
- Attend relevant training and contribute to continuous improvement initiatives
- Previous experience in a customer-facing role (face-to-face and telephone)
- Cash handling experience with strong attention to detail
- Calm, professional manner when working under pressure
- Ability to think quickly, solve problems, and simplify complex customer queries
- Strong communication and interpersonal skills
- Adaptable, proactive, and able to work effectively independently or as part of a team
As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.
Benefits- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days (pro rata) plus bank holidays
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate pennies from monthly pay to the Serco People Fund Charity
- Employee networks: Networks that support inclusion and connection by providing spaces for collaboration, learning, and belonging
Receptionist in Market Drayton employer: Shropshire Community Leisure Trust
As a Receptionist at our company, you will be part of a dynamic team that prioritises exceptional customer service and employee well-being. With a strong focus on professional development, we offer over 1,100 internal courses and various apprenticeship opportunities, ensuring that you can grow your career while enjoying a supportive work culture. Located in a vibrant area, our organisation also provides excellent benefits, including a generous pension scheme, health and wellness resources, and discounts across numerous retailers, making it an ideal place for meaningful and rewarding employment.
Contact Details:
Shropshire Community Leisure Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Market Drayton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Shropshire Community Leisure Trust. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Shropshire Community Leisure Trust before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Market Drayton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Shropshire Community Leisure Trust:Your cover letter is your chance to shine! Tell us why you want to work at Shropshire Community Leisure Trust specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Shropshire Community Leisure Trust!
How to prepare for a job interview at Shropshire Community Leisure Trust
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
