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- Tasks: Deliver top-notch customer service and manage daily reception operations.
- Company: Join a dynamic team focused on customer satisfaction and support.
- Benefits: Enjoy a competitive salary, generous holidays, and extensive training opportunities.
- Why this job: Be the friendly face of the company and build lasting relationships with customers.
- Qualifications: Experience in customer service and cash handling is a plus.
- Other info: Flexible hours with great career development and a supportive work environment.
The predicted salary is between 11459 - 14300 £ per year.
Role focusing on delivering consistently high standards of customer service aligned with contract and organisational objectives. You will manage reception operations on a day-to-day basis, deputising for the Head Receptionist when required. The role involves cash handling, promoting services, maintaining a safe environment, and building relationships with customers, clients, and internal stakeholders.
Schedule: 18 hours per week on a set rota (flexibility required). Salary: Up to £11,459.00 per annum plus excellent benefits.
Responsibilities- Deliver consistently high standards of customer service aligned with contract and organisational objectives
- Manage reception operations on a day-to-day basis, including deputising for the Head Receptionist when required
- Handle cash transactions accurately, including cashing up in line with company financial procedures
- Promote and upsell services where appropriate to encourage secondary spend
- Maintain a safe working environment, adhering to all health, safety, and corporate governance policies
- Build positive relationships with customers, clients, and internal stakeholders
- Attend relevant training and contribute to continuous improvement initiatives
- Previous experience in a customer-facing role (face-to-face and telephone)
- Cash handling experience with strong attention to detail
- Calm, professional manner when working under pressure
- Ability to think quickly, solve problems, and simplify complex customer queries
- Strong communication and interpersonal skills
- Adaptable, proactive, and able to work effectively independently or as part of a team
As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.
Benefits- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days (pro rata) plus bank holidays
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate pennies from monthly pay to the Serco People Fund Charity
- Employee networks: Networks that support inclusion and connection by providing spaces for collaboration, learning, and belonging
Receptionist in Market Drayton employer: Shropshire Community Leisure Trust
Contact Detail:
Shropshire Community Leisure Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Market Drayton
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a receptionist. This will help you stay calm and professional when answering tricky questions or handling cash transactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and make you stand out when applying through our website.
✨Tip Number 4
Show off your adaptability! Be ready to share examples of how you've handled pressure or solved problems in previous roles. This will demonstrate your ability to thrive in a busy reception environment.
We think you need these skills to ace Receptionist in Market Drayton
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous experience in customer-facing roles. We want to see how you've delivered top-notch service and built relationships with customers, as that's key for this role!
Be Clear About Your Cash Handling Experience: Since cash handling is a big part of the job, let us know about your experience with it. Detail how you've managed transactions accurately and followed financial procedures in past roles.
Keep It Professional Yet Friendly: Your application should reflect a calm and professional manner, but don’t forget to show your friendly side! We love candidates who can communicate well and connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Shropshire Community Leisure Trust
✨Know Your Customer Service Basics
Since the role is all about delivering high standards of customer service, brush up on key customer service principles. Think about examples from your past experiences where you’ve gone above and beyond for a customer. This will show that you understand the importance of customer satisfaction.
✨Cash Handling Confidence
As cash handling is a crucial part of the job, be prepared to discuss your experience with it. You might even want to practice explaining how you ensure accuracy when dealing with cash transactions. This will demonstrate your attention to detail and reliability.
✨Show Off Your Problem-Solving Skills
In a busy reception environment, things can get hectic. Think of a time when you had to think on your feet to resolve a customer issue. Sharing this during your interview will highlight your ability to stay calm under pressure and your quick thinking.
✨Build Rapport with Interviewers
Remember, building relationships is key in this role. During the interview, try to connect with your interviewers by being friendly and approachable. A warm smile and good eye contact can go a long way in making a positive impression!
