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- Tasks: Provide excellent customer service and support across various channels.
- Company: Join the Shrewsbury Town Council's new Street Cleaning Team.
- Benefits: Training opportunities and LGPS Pension Scheme.
- Why this job: Be a brand ambassador and make a positive impact in your community.
- Qualifications: Strong communication skills and proficiency in Microsoft Office.
- Other info: 37 hours per week with great career development potential.
The predicted salary is between 26403 - 28142 £ per year.
Interested in joining our team at Shrewsbury Town Council? We are currently recruiting for the following role!
We are expanding our team to deliver the newly devolved street cleaning service for the Shrewsbury Parish. Shrewsbury Town Council is building a brand-new Street Cleaning Team, and we are looking for dedicated, enthusiastic Customer Services Assistants to join our team.
The Customer Services Assistant plays a vital role in delivering excellent service to customers by providing timely, accurate, and helpful support across various communication channels. This role is the Town Council's brand ambassador and involves responding to customer queries, resolving issues, keeping accurate records and ensuring a positive customer experience at every interaction.
The ideal candidate must have strong communication skills and be proficient in Microsoft Office packages, with the ability to work on your own initiative.
Benefits:- Training opportunities
- LGPS Pension Scheme
Closing Date for applications midday Friday 20th February 2026. Interviews will take place during w/c 9th March 2026. If this sounds like you, please hit apply now!
Customer Services Assistant in Shrewsbury employer: Shrewsbury Town Council
Contact Detail:
Shrewsbury Town Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant in Shrewsbury
✨Tip Number 1
Get to know the company! Research Shrewsbury Town Council and their new street cleaning service. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role involves responding to customer queries, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Show off your initiative! Think of examples from your past experiences where you took charge or solved problems independently. This will demonstrate your ability to work on your own initiative, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable using online platforms, which is a bonus for a Customer Services Assistant.
We think you need these skills to ace Customer Services Assistant in Shrewsbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Services Assistant role. We want to see how you can be the brand ambassador for Shrewsbury Town Council!
Show Off Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate your ability to convey information clearly and effectively. We love seeing examples of how you've successfully resolved customer queries in the past!
Be Proficient with Microsoft Office: As proficiency in Microsoft Office is a must-have, mention any relevant experience you have with these tools. We want to know how you can use them to keep accurate records and support our team efficiently.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Shrewsbury Town Council
✨Know Your Role
Make sure you understand the key responsibilities of a Customer Services Assistant. Familiarise yourself with the job description and think about how your skills align with their needs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since strong communication is crucial for this position, prepare examples of how you've effectively communicated in past roles. Think about times when you resolved customer issues or provided excellent service. Practising these scenarios will help you articulate your experience during the interview.
✨Brush Up on Microsoft Office
As proficiency in Microsoft Office is a requirement, make sure you're comfortable using these tools. If you can, practice using Word, Excel, and Outlook to create documents, manage data, and communicate effectively. Being able to demonstrate your skills will give you an edge.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the team and the new street cleaning service. This shows your enthusiasm for the role and helps you gauge if the company culture is a good fit for you.
