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- Tasks: As a Dispatcher, you'll handle emergency calls and coordinate responses with police and emergency personnel.
- Company: Join the Town of Shrewsbury, a vibrant community focused on diversity and public safety.
- Benefits: Enjoy health insurance, pension plans, professional development opportunities, and competitive paid time off.
- Why this job: Make a real impact in your community while working in a state-of-the-art facility.
- Qualifications: Strong communication skills and the ability to stay calm under pressure are essential; experience is a plus.
- Other info: Apply via email with your resume and cover letter; position open until filled.
Welcome to our job posting board! Any positions available with the Town of Shrewsbury will be posted here for reference. You can subscribe to job posting notifications to be automatically alerted to our latest career opportunities.
In the Town of Shrewsbury, we believe that diversity, equity, inclusion, and belonging are the cornerstones of a vibrant and forward-thinking community. We are committed to fostering a workplace where every individual feels valued, respected, and empowered to bring their full, authentic selves to work each day. Our goal is to create an environment where diverse perspectives drive creativity, growth, and innovation, enriching both our organization and the community we serve.
We proudly provide equal employment opportunities to all, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic. We encourage applications from individuals of all backgrounds and are dedicated to cultivating an inclusive culture that celebrates differences and champions equality.
Join us, and help us build a future that embraces everyone.
PLEASE NOTE: The Town of Shrewsbury does not have an electronic job application process (per se). We do allow applicants to download our job descriptions, and email their resumes for open and active positions ONLY. Interested applicants are NOT ENCOURAGED to submit unsolicited resumes. At this time the only permissible formats for resumes are .PDF, .DOC, and .DOCX.
Bargaining Unit: New England Police Benevolent Association, Local # 122
Salary Range: $25.39 - $30.81 / per hour
Department & Supervisor: Police Department, Dispatch Supervisor & Superior Officers
Summary: Are you ready to serve your community from the center of public safety? The Town of Shrewsbury Police Department is seeking qualified, dependable, and motivated candidates to join our team as a Full-time Dispatcher. This position is vital to our department's success, serving as the critical link between emergency responders and the public. It is the mission of the Shrewsbury Police Department to consistently deliver quality police service to the community we serve.
About Us: The Town of Shrewsbury, located just 40 miles west of Boston and adjacent to Worcester, is a thriving suburban community of 38,000 residents. Our Police Department is committed to community engagement and collaborative public safety efforts to reduce crime and enhance quality of life. We operate out of a newly constructed state-of-the-art Police Station and Dispatch Center, designed for 21st-century public safety needs.
Key Responsibilities:
- Receive and process emergency and non-emergency calls for service
- Dispatch police and other emergency personnel in a calm, accurate, and timely manner
- Maintain detailed records of calls, responses, and unit locations
- Operate communications systems, databases, and other dispatch technology
- Provide information and support to officers, other departments, and the public
- Multitask effectively in a high-pressure environment, maintaining professionalism at all times
What We're Looking For:
- Excellent verbal communication and listening skills
- Ability to stay calm and make quick, sound decisions under pressure
- Detail-oriented and highly organized with strong multitasking abilities
- Self-disciplined, reliable, and committed to community service
- Previous experience in dispatch, emergency communications, or law enforcement support preferred, but not required
The Town of Shrewsbury offers a competitive benefits package, including health insurance, a pension through the Shrewsbury Contributory Retirement System, an extensive employee assistance program (EAP), and the opportunity for professional development, training & career incentive pay for CPR and EMT Certifications, as well as longevity, shift differential, and competitive paid time off.
How to Apply:
Join a team that plays a crucial role in protecting and serving the Shrewsbury community every single day. Help make a difference by applying today! When applying for this position, a cover letter and resume may be sent via email to Kristina Ordung, Assistant Town Manager for Human Capital, at jobs@shrewsburyma.gov, indicating the position you are applying for in the subject line. The position is open until filled, with initial review of applicants May 19, 2025.
Contact Detail:
Shrewsbury Ma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatcher
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a dispatcher in a police department. Understanding the nuances of emergency communication and the importance of maintaining calm under pressure will help you stand out during any discussions.
✨Tip Number 2
Network with current or former dispatchers or law enforcement personnel. They can provide valuable insights into the role and may even offer tips on how to approach your application or interview.
✨Tip Number 3
Demonstrate your commitment to community service. Highlight any volunteer work or community engagement activities you've been involved in, as this aligns with the values of the Town of Shrewsbury.
✨Tip Number 4
Prepare for potential situational questions during the interview. Think about scenarios where you had to make quick decisions or manage multiple tasks at once, as these experiences will showcase your ability to thrive in a high-pressure environment.
We think you need these skills to ace Dispatcher
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter should clearly express your interest in the Dispatcher position and highlight relevant skills or experiences. Make sure to mention your ability to stay calm under pressure and your commitment to community service.
Tailor Your Resume: Ensure your resume is tailored to the Dispatcher role. Highlight any previous experience in dispatch, emergency communications, or law enforcement support, even if it's not extensive. Use bullet points to make your achievements stand out.
Follow Application Instructions: When sending your application, be sure to include 'Dispatcher Position' in the subject line of your email. This helps ensure your application is directed to the right person and reviewed promptly.
Proofread Your Documents: Before hitting send, take the time to proofread both your cover letter and resume. Check for spelling and grammatical errors, as well as clarity and conciseness. A polished application reflects your attention to detail.
How to prepare for a job interview at Shrewsbury Ma
✨Know the Role
Familiarise yourself with the key responsibilities of a Dispatcher. Understand the importance of effective communication and multitasking in high-pressure situations, as these are crucial for the role.
✨Demonstrate Calmness
During the interview, showcase your ability to remain calm under pressure. You might be asked situational questions; respond with examples that highlight your decision-making skills in stressful scenarios.
✨Highlight Relevant Experience
If you have previous experience in dispatch or emergency communications, make sure to discuss it. Even if you don't, emphasise any transferable skills that demonstrate your reliability and commitment to community service.
✨Ask Insightful Questions
Prepare thoughtful questions about the department's approach to community engagement and public safety. This shows your genuine interest in the role and helps you understand how you can contribute to their mission.
