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- Tasks: As a Dispatcher, you'll handle emergency calls and coordinate responses with police and emergency personnel.
- Company: Join the Town of Shrewsbury, a vibrant community focused on diversity and public safety.
- Benefits: Enjoy health insurance, pension plans, professional development opportunities, and competitive paid time off.
- Why this job: Make a real impact in your community while working in a state-of-the-art facility.
- Qualifications: Strong communication skills and the ability to stay calm under pressure are essential; previous experience is a plus.
- Other info: Apply via email with your resume and cover letter; position open until filled.
Welcome to our job posting board! Any positions available with the Town of Shrewsbury will be posted here for reference. You can subscribe to job posting notifications to be automatically alerted to our latest career opportunities.
In the Town of Shrewsbury, we believe that diversity, equity, inclusion, and belonging are the cornerstones of a vibrant and forward-thinking community. We are committed to fostering a workplace where every individual feels valued, respected, and empowered to bring their full, authentic selves to work each day. Our goal is to create an environment where diverse perspectives drive creativity, growth, and innovation, enriching both our organization and the community we serve.
We proudly provide equal employment opportunities to all, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic. We encourage applications from individuals of all backgrounds and are dedicated to cultivating an inclusive culture that celebrates differences and champions equality.
Join us, and help us build a future that embraces everyone.
PLEASE NOTE: The Town of Shrewsbury does not have an electronic job application process (per se). We do allow applicants to download our job descriptions, and email their resumes for open and active positions ONLY. Interested applicants are NOT ENCOURAGED to submit unsolicited resumes. At this time the only permissible formats for resumes are .PDF, .DOC, and .DOCX.
Bargaining Unit: New England Police Benevolent Association, Local # 122
Salary Range: $25.39 - $30.81 / per hour
Department & Supervisor: Police Department, Dispatch Supervisor & Superior Officers
Summary: Are you ready to serve your community from the center of public safety? The Town of Shrewsbury Police Department is seeking qualified, dependable, and motivated candidates to join our team as a Full-time Dispatcher. This position is vital to our department's success, serving as the critical link between emergency responders and the public. It is the mission of the Shrewsbury Police Department to consistently deliver quality police service to the community we serve.
About Us: The Town of Shrewsbury, located just 40 miles west of Boston and adjacent to Worcester, is a thriving suburban community of 38,000 residents. Our Police Department is committed to community engagement and collaborative public safety efforts to reduce crime and enhance quality of life. We operate out of a newly constructed state-of-the-art Police Station and Dispatch Center, designed for 21st-century public safety needs.
Key Responsibilities:
- Receive and process emergency and non-emergency calls for service
- Dispatch police and other emergency personnel in a calm, accurate, and timely manner
- Maintain detailed records of calls, responses, and unit locations
- Operate communications systems, databases, and other dispatch technology
- Provide information and support to officers, other departments, and the public
- Multitask effectively in a high-pressure environment, maintaining professionalism at all times
What We're Looking For:
- Excellent verbal communication and listening skills
- Ability to stay calm and make quick, sound decisions under pressure
- Detail-oriented and highly organized with strong multitasking abilities
- Self-disciplined, reliable, and committed to community service
- Previous experience in dispatch, emergency communications, or law enforcement support preferred, but not required
The Town of Shrewsbury offers a competitive benefits package, including health insurance, a pension through the Shrewsbury Contributory Retirement System, an extensive employee assistance program (EAP), and the opportunity for professional development, training & career incentive pay for CPR and EMT Certifications, as well as longevity, shift differential, and competitive paid time off.
How to Apply: Join a team that plays a crucial role in protecting and serving the Shrewsbury community every single day. Help make a difference by applying today! When applying for this position, a cover letter and resume may be sent via email to Kristina Ordung, Assistant Town Manager for Human Capital, at jobs@shrewsburyma.gov, indicating the position you are applying for in the subject line. The position is open until filled, with initial review of applicants May 19, 2025.
Dispatcher employer: Shrewsbury Ma
Contact Detail:
Shrewsbury Ma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatcher
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a dispatcher in a police department. Understanding the nuances of emergency communication and the technology used can give you an edge during interviews.
✨Tip Number 2
Network with current or former dispatchers or law enforcement personnel. They can provide insights into the role and may even offer tips on how to stand out as a candidate.
✨Tip Number 3
Prepare for situational questions that assess your ability to handle high-pressure scenarios. Practising responses to common dispatch situations can help you demonstrate your calmness and decision-making skills.
✨Tip Number 4
Showcase your commitment to community service in your conversations. The Town of Shrewsbury values candidates who are dedicated to serving their community, so be sure to highlight any relevant volunteer work or community involvement.
We think you need these skills to ace Dispatcher
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Dispatcher. Review the job description carefully to identify key skills and experiences that the Town of Shrewsbury is looking for.
Craft a Tailored Cover Letter: Write a cover letter that specifically addresses the requirements mentioned in the job description. Highlight your relevant experience, skills, and why you are passionate about serving the community as a Dispatcher.
Format Your Resume Correctly: Ensure your resume is in one of the acceptable formats (.PDF, .DOC, or .DOCX). Keep it concise, focusing on your communication skills, ability to multitask under pressure, and any relevant experience in dispatch or emergency communications.
Follow Application Instructions: When you're ready to apply, email your cover letter and resume to Kristina Ordung at the provided email address. Make sure to indicate the position you are applying for in the subject line to ensure your application is processed correctly.
How to prepare for a job interview at Shrewsbury Ma
✨Know the Role
Familiarise yourself with the key responsibilities of a Dispatcher. Understand the importance of receiving and processing emergency calls, and be ready to discuss how your skills align with these tasks.
✨Stay Calm Under Pressure
Demonstrate your ability to remain composed in high-pressure situations. Prepare examples from past experiences where you successfully managed stress or made quick decisions.
✨Highlight Communication Skills
Excellent verbal communication is crucial for this role. Be prepared to showcase your listening skills and how you effectively convey information, both in your responses and through your body language during the interview.
✨Show Commitment to Community Service
Express your dedication to serving the community. Share any relevant experiences that highlight your commitment to public safety and community engagement, as this aligns with the values of the Town of Shrewsbury.
