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- Tasks: Support residents with inquiries and streamline operations in a fast-paced environment.
- Company: Join the Town of Shrewsbury, a vibrant local government focused on community and innovation.
- Benefits: Enjoy health insurance, pension, paid family leave, and professional development opportunities.
- Why this job: Make a meaningful impact while working in a collaborative and creative culture.
- Qualifications: No specific qualifications required; just bring your proactive attitude and customer service skills!
- Other info: Work 37.5 hours a week, Monday to Friday, with potential for overtime.
The predicted salary is between 20000 - 30000 £ per year.
The Town of Shrewsbury, a full-service local government driven by high performance and creativity, is seeking a proactive and customer-focused professional to join the Business Management Division of the Department of Public Works as a Customer Service & Operations Support Specialist. In this fast-paced, multifaceted role, you’ll be at the heart of supporting residents and stakeholders with all aspects of DPW operations. Whether addressing customer inquiries, streamlining processes, or ensuring smooth day-to-day operations, you’ll play a pivotal role in delivering outstanding service to our community.
As a valued member of the BMD team, you’ll:
- Provide exceptional customer service to meet the diverse needs of our residents and constituents.
- Contribute to operational success across Utility Billing, Solid Waste & Recycling, Permitting, Financials, and other essential functions.
- Help shape and maintain efficient workflows that align with our shared goals.
This is your chance to make a meaningful impact in a very collaborative, high-performance environment where creativity and resourcefulness are celebrated. The Town of Shrewsbury is committed to fostering a workplace culture that raises innovative leaders in local government, and because of this, there is no limit to the number of opportunities to develop professionally and personally within the Department of Public Works and the Town as a whole.
The Specialist works from the Public Works Office Suite in Town Hall. The work hours are 37.5 hours per week Monday through Friday, and overtime as needed. The Town of Shrewsbury offers a competitive benefits package, including health insurance, a pension, an extensive employee assistance program, the opportunity for professional development, and competitive paid time off in the form of sick, personal and vacation days. Shrewsbury is the first local government to offer its employees comprehensive paid family medical leave!
We invite you to be part of a team that’s dedicated to enhancing the quality of life in Shrewsbury. Apply now and help us achieve our mission of delivering outstanding services to the community! For more information about this opportunity, please review the full job description.
When applying for this position, a cover letter and resume may be sent via email to Kristina Ordung, Assistant Town Manager for Human Capital, at jobs@shrewsburyma.gov, indicating the position you are applying for in the subject line. The position is open until filled, with initial review of applicants on May 7, 2025.
Customer Service & Operations Support Specialist employer: Shrewsbury Ma
Contact Detail:
Shrewsbury Ma Recruiting Team
jobs@shrewsburyma.gov
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Operations Support Specialist
✨Tip Number 1
Familiarise yourself with the Town of Shrewsbury's values and mission. Understanding their commitment to diversity, equity, and inclusion will help you align your approach during any interviews or discussions.
✨Tip Number 2
Prepare specific examples from your past experiences that demonstrate your customer service skills and ability to handle diverse inquiries. This will showcase your proactive nature and readiness for the role.
✨Tip Number 3
Research the Public Works Department and its various functions. Being knowledgeable about their operations, such as Utility Billing and Solid Waste & Recycling, will allow you to speak confidently about how you can contribute.
✨Tip Number 4
Network with current or former employees of the Town of Shrewsbury if possible. They can provide insights into the workplace culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service & Operations Support Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities of the Customer Service & Operations Support Specialist. Review the job description carefully to identify key skills and experiences that the Town of Shrewsbury is looking for.
Craft a Tailored Cover Letter: Write a cover letter that specifically addresses how your skills and experiences align with the requirements of the role. Highlight your customer service experience and any relevant operational support skills that demonstrate your fit for the position.
Format Your Resume Correctly: Ensure your resume is in one of the acceptable formats (.PDF, .DOC, or .DOCX). Use clear headings, bullet points, and concise language to make it easy for the hiring manager to read. Focus on relevant experience and achievements that showcase your ability to excel in this role.
Follow Application Instructions: When you're ready to apply, email your cover letter and resume to the specified address (jobs@shrewsburyma.gov). Make sure to include the position title in the subject line of your email, as instructed, to ensure your application is properly directed.
How to prepare for a job interview at Shrewsbury Ma
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Service & Operations Support Specialist. Familiarise yourself with the key functions such as utility billing, solid waste management, and customer service expectations.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that demonstrate your ability to provide exceptional customer service. Highlight situations where you resolved issues effectively or improved processes to enhance customer satisfaction.
✨Emphasise Team Collaboration
Since this role involves working within a team, be ready to discuss how you have successfully collaborated with others in previous positions. Share specific examples of how teamwork led to operational success or improved workflows.
✨Align with Their Values
The Town of Shrewsbury values diversity, equity, and inclusion. Be prepared to discuss how you can contribute to an inclusive workplace and how your personal values align with their commitment to fostering a vibrant community.
