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- Tasks: Welcome patients, manage records, and support nursing staff in a busy ward environment.
- Company: Join The Shrewsbury and Telford Hospital NHS Trust, committed to excellent patient care.
- Benefits: Full training provided, supportive team, and a chance to make a real difference.
- Why this job: Be part of a caring team that impacts lives and supports the community.
- Qualifications: Experience with the public, good IT skills, and a calm, positive attitude.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust, The Shropshire Community Health NHS Trust, The Robert Jones and Agnes Hunt Orthopaedic Hospital or The Shropshire, Telford and Wrekin Integrated Care System. If you are not currently working for one of these organisations your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.
An opportunity has arisen to recruit a Ward Clerk on Ward 25 within the Medicine Division.
The successful applicant will need to have experience dealing with the general public, possess good IT skills, and stay calm under pressure in this challenging role. A good telephone manner, confidence and a positive helpful manner are essential. Duties will include answering the telephone, filing, using the Care flow system and booking appointments.
Full training will be provided for the successful candidate.
Key Responsibilities
- Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets are available for nursing staff. Compile sets of required blank documentation for emergency patients.
- Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have.
- Answer the telephone, responding to questions or requests as appropriate.
- Request the services of allied healthcare professionals as requested by nursing staff (e.g. Phlebotomist, ECG Technician, Radiographers, Porters).
- Make outpatient referrals as requested by nursing staff.
- Request and collect (or deliver when requested) notes and x-rays from various departments.
- Order transport for patients as requested by nursing staff, completing appropriate paperwork.
- Ensure records are sent from the ward correctly compiled and completed following patient discharge.
- Report identified maintenance defects to engineers, completing appropriate paperwork.
Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.
We’re on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.
Our vision is ‘To provide excellent care for the communities we serve’. Guided by our core values – Partnering, Ambitious, Caring, and Trusted – we’re determined to make a real difference in the lives of those who matter most: our patients and their families.
If you’re ready to be part of a team that\’s dedicated to continuous improvement, come join us and let’s make a difference together!
Ward 25 is undergoing structural change and moving to Medicine Division. There will be 20 general medical beds and 18 escalation beds.
For full duties and responsibilities please refer to the attached document entitled Job Description.
This advert closes on Monday 3 Nov 2025.
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Ward Clerk - Ward 25 Medicine | The Shrewsbury and Telford Hospital NHS Trust employer: Shrewsbury and Telford Hospital NHS Trust
Contact Detail:
Shrewsbury and Telford Hospital NHS Trust Recruiting Team
We think you need these skills to ace Ward Clerk - Ward 25 Medicine | The Shrewsbury and Telford Hospital NHS Trust
Some tips for your application 🫡
Know Your Audience: Since this role is for internal candidates only, make sure you highlight your experience within the NHS. We want to see how your background aligns with our values and mission.
Show Off Your Skills: This position requires good IT skills and a calm demeanour under pressure. Be sure to mention any relevant experience you have in these areas. We love seeing examples of how you've handled similar situations!
Be Personable: A good telephone manner and a positive attitude are key for this role. When writing your application, let your personality shine through! We want to know how you connect with others and handle queries.
Apply Through Our Website: Don’t forget to submit your application through our official website. It’s the best way for us to receive your details and ensure everything is in order for review. We can’t wait to hear from you!
How to prepare for a job interview at Shrewsbury and Telford Hospital NHS Trust
✨Know Your Role Inside Out
Make sure you thoroughly understand the responsibilities of a Ward Clerk. Familiarise yourself with tasks like welcoming patients, managing records, and liaising with healthcare professionals. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role involves dealing with the general public, be prepared to demonstrate your communication skills. Think of examples where you've successfully interacted with patients or visitors, especially in challenging situations. A calm and positive attitude goes a long way!
✨Brush Up on IT Skills
As good IT skills are essential for this position, make sure you're comfortable with basic software and systems. If you have experience with Care flow or similar systems, mention it! If not, consider doing a quick online tutorial to boost your confidence.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask about the team, the ward's changes, or how they support staff development. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
