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- Tasks: Provide admin support in a fast-paced Acute Orthopaedic Trauma Unit.
- Company: Join the friendly team at Shrewsbury Hospital, dedicated to excellent patient care.
- Benefits: Enjoy generous holiday allowance and dedicated training opportunities.
- Why this job: Be the welcoming face for patients and make a real impact in their care journey.
- Qualifications: Experience with the public, good IT skills, and a calm demeanour under pressure are essential.
- Other info: This position is only open to current employees of The Shrewsbury and Telford Hospital NHS Trust.
The predicted salary is between 24000 - 36000 £ per year.
Job overview
An exciting opportunity has arisen for a Ward Clerk within our team at the Acute Orthopaedic Trauma Unit.
The successful applicant will need experience in dealing with the general public, good IT skills, and the ability to remain calm under pressure in this challenging role. Good telephone skills, confidence, and a positive, helpful manner are essential. Duties include answering the telephone, filing, using the Care Flow system, and booking appointments.
The AOTU is a fast-paced environment requiring the ward clerk to meet demanding targets and be a pivotal team member. We are looking to expand our acute trauma assessment area.
The successful applicant will find this role challenging, exciting, and rewarding. We look forward to welcoming you to our team and wish you every success.
This post is for internal candidates only within The Shrewsbury and Telford Hospital NHS Trust. If you are not currently employed within the Trust, your application will be automatically rejected at shortlisting stage. Please consider this before submitting your application.
Main duties of the job
Provide admin and clerical support within the Acute Orthopaedic Trauma Unit. The successful candidate will often be the first face patients and relatives see when visiting the units; they must be welcoming and compassionate, capable of working independently and as part of a team.
- Welcome new patients onto the ward, check their details, and ensure notes are in order. Ensure identity bracelets are available for nursing staff. Prepare blank documentation for emergency patients.
- Greet visitors and inform the Sister/Charge Nurse or deputy of any queries.
- Answer the telephone, responding to questions or requests appropriately.
- Arrange services of allied healthcare professionals as requested by nursing staff (e.g., Phlebotomist, ECG Technician, Radiographers, Porters).
- Make outpatient referrals as requested by nursing staff.
- Notify Pathology of urgent blood specimens when requested.
- Request and collect (or deliver) notes and x-rays from various departments.
- Order transport for patients as requested, completing appropriate paperwork.
Working for your organisation
The Acute Orthopaedic Trauma unit at Shrewsbury Hospital is busy and friendly. Patients are referred from ED and fracture clinics, making the area very active. It is staffed by a diverse, multidisciplinary team focused on providing excellent care.
Staff benefit from dedicated training and a generous holiday allowance.
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Ward Clerk - Acute Orthopaedic Trauma Unit employer: Shrewsbury and Telford Hospital NHS Trust
Contact Detail:
Shrewsbury and Telford Hospital NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Clerk - Acute Orthopaedic Trauma Unit
✨Tip Number 1
Familiarise yourself with the Care Flow system mentioned in the job description. If you can, try to get hands-on experience or watch tutorials online to understand how it works. This will show your initiative and readiness to hit the ground running.
✨Tip Number 2
Practice your telephone skills by role-playing with a friend or family member. Being able to communicate clearly and confidently over the phone is crucial for this role, so make sure you're comfortable handling various scenarios.
✨Tip Number 3
Research the Acute Orthopaedic Trauma Unit and its operations. Understanding the unit's workflow and challenges will help you demonstrate your enthusiasm and knowledge during any interviews or discussions.
✨Tip Number 4
Showcase your ability to remain calm under pressure by preparing examples from your past experiences. Think of situations where you successfully managed stress or multitasked effectively, as these will be valuable to highlight in conversations with the hiring team.
We think you need these skills to ace Ward Clerk - Acute Orthopaedic Trauma Unit
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific duties and skills required for the Ward Clerk position. Highlight your relevant experience in dealing with the public, IT skills, and ability to work under pressure.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job requirements. Emphasise your administrative experience, telephone skills, and any previous roles in healthcare settings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention your ability to remain calm under pressure and your commitment to providing excellent patient care.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Shrewsbury and Telford Hospital NHS Trust
✨Showcase Your People Skills
As a Ward Clerk, you'll be the first point of contact for patients and their families. Make sure to highlight your experience in dealing with the general public during the interview. Share specific examples of how you've handled challenging situations with compassion and professionalism.
✨Demonstrate IT Proficiency
Good IT skills are essential for this role. Be prepared to discuss your experience with various software systems, especially any relevant to healthcare. If you have experience with Care Flow or similar systems, mention it and be ready to explain how you used them effectively.
✨Stay Calm Under Pressure
The Acute Orthopaedic Trauma Unit is a fast-paced environment. During the interview, provide examples of times when you've successfully managed stressful situations. Emphasise your ability to remain calm and focused while meeting demanding targets.
✨Prepare for Common Scenarios
Think about the typical duties of a Ward Clerk and prepare for questions related to them. For instance, you might be asked how you would handle a busy phone line or manage multiple requests from nursing staff. Practising your responses will help you feel more confident during the interview.
