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- Tasks: Provide admin support, welcome patients, and manage appointments in a fast-paced medical environment.
- Company: Join The Shrewsbury and Telford Hospital NHS Trust, committed to high-quality patient care.
- Benefits: Be part of a compassionate team with opportunities for personal growth and development.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Experience with the public, good IT skills, and a positive attitude are essential.
- Other info: Dynamic role with a focus on teamwork and continuous improvement.
The predicted salary is between 24000 - 36000 £ per year.
Job overview
An exciting opportunity has arisen for a Ward Clerk within ourdynamic team within the Acute Medical Floor.
The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. Good telephone skills, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, using the Care Flow system and booking appointments.
AMA/AMU is a fast-paced environment requiring the ward clerk to meet demanding targets and must also be a pivotal member of the team. We also have a Same Day Emergency Care (SDEC) which provides same day care to medical patients.
The successful applicant will find this role challenging, exciting and rewarding. We look forward to welcoming you to our team and wish you every success.
The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. Good telephone skills, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, using the Safe Care system and booking appointments.
Main duties of the job
Admin and clerical support within the acute medical floor based on AMA/AMU/SDEC. The successful candidate will often be the first face patients and relatives see when visiting the units, they must be a welcoming and compassionate individual, who can work independently and as part of a team.
- Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets available for nursing staff. Compile sets of required blank documentation for emergency patients.
- Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have.
- Answer the telephone, responding to questions or requests as appropriate.
- Request the services of allied healthcare professionals as requested by nursing staff (e.g., Phlebotomist/ECG Technician/Radiographers/Porters).
- Make outpatient referrals as requested by nursing staff.
- Notify Pathology of urgent blood specimens when requested by nursing staff.
- Request and collect (or deliver when requested) notes and x-rays from various departments.
- Order transport for patients as requested by nursing staff, competing appropriate paperwork.
Working for ourorganisation
Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.
We\\\’re on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.
Our vision, \’To provide excellent care for the communities we serve,\’ is not just a statement; it\\\’s a promise we live by every day. Guided by our core Values – Partnering, Ambitious, Caring, and Trusted – we\’re determined to make a real difference in the lives of those who matter most: our patients and their families.
If you\\\’re ready to be part of a team that\\\’s dedicated to continuous improvement, come join us and let\\\’s make a difference together!
Detailed job description and main responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
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Ward Clerk employer: Shrewsbury and Telford Hospital NHS Trust
Contact Detail:
Shrewsbury and Telford Hospital NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Clerk
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the Acute Medical Floor and the people who work there. This will help you connect with them during your chat and show that you're genuinely interested in being part of their dynamic team.
✨Tip Number 2
Practice your phone skills! Since good telephone skills are essential for this role, try doing mock calls with friends or family. This will help you feel more confident when answering questions and requests during the interview.
✨Tip Number 3
Stay calm under pressure! Think of scenarios where you might need to handle stressful situations, like dealing with a busy ward. Practising how to respond calmly can really impress the interviewers and show them you’re ready for the fast-paced environment.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly through our site. It shows you're keen and helps us keep track of all the amazing candidates like you!
We think you need these skills to ace Ward Clerk
Some tips for your application 🫡
Show Off Your People Skills: Since you'll be dealing with the general public, make sure to highlight your experience in customer service or similar roles. We want to see how you can bring a positive and helpful attitude to our team!
IT Skills Are Key: Don’t forget to mention your IT skills! Whether it’s using Care Flow or handling basic admin tasks, we need to know you’re comfortable with technology. Give us examples of how you've used these skills in past roles.
Stay Calm Under Pressure: This role can get hectic, so share any experiences where you’ve had to stay calm and collected in a fast-paced environment. We love hearing about how you handle challenges!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Shrewsbury and Telford Hospital NHS Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Ward Clerk. Familiarise yourself with the key duties mentioned in the job description, such as handling patient records and using the Care Flow system. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role involves dealing with the general public, be prepared to discuss your experience in customer service or similar roles. Think of specific examples where you've successfully handled challenging situations or provided excellent service. This will highlight your ability to remain calm under pressure and your positive, helpful manner.
✨Demonstrate IT Proficiency
Good IT skills are essential for this position, so be ready to talk about your experience with relevant software and systems. If you have used similar systems before, mention them. If not, express your willingness to learn quickly and adapt to new technologies, which is crucial in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges faced on the Acute Medical Floor, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the environment aligns with your expectations.
