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For Companies At a Glance
- Tasks: Manage outpatient bookings and provide excellent customer service in a busy call centre.
- Company: Join the well-respected Shrewsbury and Telford Hospital NHS Trust, known for quality healthcare.
- Benefits: Gain qualifications while working, enjoy a supportive team environment, and access learning opportunities.
- Why this job: Be part of a passionate team making a real difference in patient care and experience.
- Qualifications: GCSEs in English and Maths required; customer service experience is a plus but not essential.
- Other info: Full training provided; flexible roles available for those interested in bank applications.
The predicted salary is between 24000 - 36000 £ per year.
Job overview
INTERNAL VACANCY
This is an exciting opportunity for an individual to play a key role in delivering a high quality service at The Shrewsbury and Telford Hospital NHS Trust. The NHS is a well-respected and globally recognised employer. Patient access is the ideal place to work if you are looking for a career working within the Trust.
Possession of GCSE qualifications of grade 4 or above in English Language and Maths or equivalent, along with a good supporting education are all essential. Customer Serviceor Business Administration NVQ\’s aredesirable. However the Trust will offer the opportunity forthe successful applicant to gain these qualifications within their job role.
Previous administrative experience including previousBookingor Appointment experience would bebeneficial, but is not essential as full training will be provided. Working knowledge of using Microsoft Office applications, an understanding of data protection and maintaining strict confidentiality in the healthcare setting are all essential, together with excellent organisational and communication skills, flexibility, good time management and the ability to work as part of a team.
The successful applicant will be a strong team player, highly organised with the ability to manage their own workload as well as being flexible enough to support colleagues.
We will also consider bank applications.
Main duties of the job
Based in a busy call centre environment, the department is responsible for managing the bookings of outpatient appointments and procedures.
The successful post holder will work closely with managers and staff at all levels to help develop and maintain a high quality Patient Access Service. The post holder will be working within the busy Booking and Scheduling Department based at The Royal Shrewsbury Hospital or William Farr House.
Working for your organisation
The Booking and Scheduling department manage Outpatient and Inpatient appointments across The Shrewsbury and Telford Hospital NHS Trust, taking approximately 1000 calls from patients per day. Successful candidates will have specific areas of responsibility, including waiting list management, clinic rescheduling as well as inquiries from all manner of colleagues and patients.
We are a large team of over 40 and provide a booking service for Outpatients across our main sites, The Royal Shrewsbury Hospital and The Princess Royal Hospital, Telford. The team is often the first point of contact our patients have with the Trust and providing high quality service is essential to ensure that they begin their pathway with us safely.
You will be working in a busy office environment and will be responsible for booking patients as well as taking and making outgoing calls. The team are supported by a number of Team Leaders and two Office Managers.
As a team, we are passionate about helping our staff to achieve their career aspirations, and can offer a variety of learning and development opportunities to support your continued development.
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Non-Clinical NHS Job Vacancies in Shropshire, UK - Clerical Officer - Outpatient Scheduling Tea[...] employer: Shrewsbury and Telford Hospital NHS Trust
Contact Detail:
Shrewsbury and Telford Hospital NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Non-Clinical NHS Job Vacancies in Shropshire, UK - Clerical Officer - Outpatient Scheduling Tea[...]
✨Tip Number 1
Familiarise yourself with the NHS structure and values. Understanding how the NHS operates and its commitment to patient care will help you align your responses during interviews and show that you're genuinely interested in contributing to their mission.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves managing patient bookings and inquiries, demonstrating your ability to handle calls professionally and empathetically can set you apart from other candidates.
✨Tip Number 3
Gain a basic understanding of Microsoft Office applications if you're not already familiar. Being able to navigate these tools efficiently will be crucial in your day-to-day tasks, and showing that you're proactive about this can impress potential employers.
✨Tip Number 4
Network with current or former employees of The Shrewsbury and Telford Hospital NHS Trust. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying for the position.
We think you need these skills to ace Non-Clinical NHS Job Vacancies in Shropshire, UK - Clerical Officer - Outpatient Scheduling Tea[...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any administrative roles or customer service positions. Emphasise skills like organisation, communication, and teamwork, which are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your enthusiasm for working in the NHS and how your skills align with the requirements of the Clerical Officer position.
Highlight Relevant Qualifications: Clearly state your GCSE qualifications in English and Maths, as well as any other relevant certifications. If you have experience with Microsoft Office or data protection, make sure to include that too.
Showcase Your Customer Service Skills: Since the role involves managing patient bookings and inquiries, provide examples of your customer service experience. Highlight any situations where you successfully resolved issues or improved service quality.
How to prepare for a job interview at Shrewsbury and Telford Hospital NHS Trust
✨Showcase Your Communication Skills
As a Clerical Officer, you'll be the first point of contact for patients. Make sure to demonstrate your excellent communication skills during the interview. Practice clear and concise responses, and be ready to discuss how you would handle various patient inquiries.
✨Highlight Relevant Experience
Even if you don't have direct experience in booking or appointment management, think about any administrative roles you've held. Be prepared to share examples of how you've managed tasks, organised schedules, or worked in a team environment.
✨Familiarise Yourself with NHS Values
The NHS has core values that guide its operations. Research these values and think about how they align with your own work ethic. Be ready to discuss how you can contribute to maintaining high-quality patient access services.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and opportunities for professional development. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
