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- Tasks: Assist with admin tasks, answer calls, and support the fertility team.
- Company: Join The Shrewsbury and Telford Hospital NHS Trust, dedicated to excellent patient care.
- Benefits: Enjoy a supportive work environment and the chance to make a real difference.
- Why this job: Be part of a caring team focused on improving lives and providing quality service.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: Participation in a bank holiday working rota is necessary.
The predicted salary is between 24000 - 36000 £ per year.
Job overview
The postholder\’s main responsibilities are to staff the busy, main telephone line and email inbox, accurately taking messages for other staff members and answering non-clinical queries as appropriate. Most of the calls received will be from fertility patients. In between calls the job holder will be required to locate and file notes, file paperwork, help prepare clinics, book appointments and assist with general administration tasks as required.
Please note this job requires participation in a bank holiday working rota (doesn\’t normally include the Christmas period bank holidays).
Main duties of the job
To assist members of the fertility team with administrative duties.
Staff the main telephone line to assist patients and other callers with enquiries, recording calls on a database and accurately taking messages for other staff members.
Resolving simple queries that are of a non-clinical nature
Locating and filing notes
Monitoring the generic email box and forwarding emails to teams/staff members as appropriate.
Assisting in the preparation of notes for clinics
Cover for receptionist in times of absence
Attendance and input at team and admin meetings
Maintain the highest levels of patient confidentiality and to act at all times within the guidelines of professional bodies and the Human Fertilisation and Embryology Authority.
Working for our organisation
Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.
We\’re on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.
Our vision, \’To provide excellent care for the communities we serve,\’ is not just a statement; it\’s a promise we live by every day. Guided by our core Values – Partnering, Ambitious, Caring, and Trusted – we\’re determined to make a real difference in the lives of those who matter most: our patients and their families.
If you\’re ready to be part of a team that\’s dedicated to continuous improvement, come join us and let\’s make a difference together!
Shropshire and Mid Wales Fertility Centre is based off site in a bespoke, modern facility at Severn Fields Health Village in Shrewsbury. We are a multidisciplinary team of around 50 dedicated staff who pride ourselves in offering supportive, patient centred fertility investigations and treatment. Our patients come from across Shropshire and Wales for both NHS and self funded fertility treatment.
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Fertility administration assistant employer: Shrewsbury and Telford Hospital NHS Trust
Contact Detail:
Shrewsbury and Telford Hospital NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fertility administration assistant
✨Tip Number 1
Familiarise yourself with the specific terminology and processes related to fertility treatments. Understanding the basics will help you communicate effectively with patients and colleagues, making you a more attractive candidate.
✨Tip Number 2
Practice your telephone etiquette and active listening skills. Since you'll be handling a busy phone line, being able to convey empathy and professionalism over the phone is crucial for this role.
✨Tip Number 3
Get comfortable with administrative software and databases commonly used in healthcare settings. Being tech-savvy will not only make your job easier but also demonstrate your readiness to take on the responsibilities of the role.
✨Tip Number 4
Show your commitment to patient confidentiality and ethical standards in your conversations. Highlighting your understanding of these principles during interviews can set you apart from other candidates.
We think you need these skills to ace Fertility administration assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Fertility Administration Assistant. Tailor your application to highlight relevant skills and experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your administrative experience, particularly in healthcare or similar environments. Emphasise your communication skills, attention to detail, and ability to handle confidential information.
Write a Compelling Cover Letter: In your cover letter, express your passion for working in a patient-centred environment. Mention specific examples of how you've successfully managed administrative tasks and resolved queries in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Shrewsbury and Telford Hospital NHS Trust
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Fertility Administration Assistant. Familiarise yourself with the tasks mentioned in the job description, such as handling calls, managing emails, and maintaining patient confidentiality.
✨Demonstrate Empathy and Communication Skills
Since you'll be dealing with fertility patients, it's crucial to show that you can communicate effectively and empathetically. Prepare examples of how you've handled sensitive situations or provided excellent customer service in the past.
✨Prepare for Common Questions
Anticipate questions related to your organisational skills and ability to multitask. Be ready to discuss how you would manage a busy phone line while also completing administrative tasks efficiently.
✨Show Your Team Spirit
The role involves working closely with a multidisciplinary team. Highlight your ability to collaborate and support colleagues, and share experiences where you've contributed positively to a team environment.
