Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage patient reception and paperwork in the A & E department.
- Company: Join The Shrewsbury and Telford Hospital NHS Trust, committed to high-quality patient care.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a passionate team making a real difference in patients' lives.
- Qualifications: Internal candidates from specified trusts only; experience in clerical roles preferred.
- Other info: Flexibility to cover various roles within the department as needed.
The predicted salary is between 24000 - 36000 £ per year.
This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust, The Shropshire Community Health NHS Trust, The Robert Jones and Agnes Hunt Orthopaedic Hospital or The Shropshire, Telford and Wrekin Integrated Care System. If you are not currently working for one of these organisations your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.
The post holder may be required to work anywhere in the department to cover short term absence or annual leave.
Main duties of the job
To be responsible for the reception of A & E patients on the computerised recording system.
To be responsible for producing and supplying all necessary paperwork to allow the processing of patients through the A & E department.
To Photocopy notes ready for patient to go to a ward
To be responsible for the accurate scanning of A & E notes and results if necessary.
To be responsible for the speedy retrieval of old A & E cards as necessary.
To be responsible for producing discharge letters, singly or in batch format, which are subsequently sent to GPs either by mail or electronic format.
To be responsible for dealing with telephone enquiries regarding patients who are presently in the Accident and Emergency Department and re-directing calls to the correct person.
To be responsible for making clinic appointments for patients who need to attend fracture, and other speciality clinics.
To be able to use Tel tracking when Flow Co is not availableLogin needed
To be responsible for maintaining confidentiality of patient information
To be responsible for placing Patients onto the Emis system for UTC appointments and 111 appointments then also to Arrive patients on Adastra for 111 appointments.
To be responsible for maintaining confidentiality of patient information.
To be responsible for the correct use of the PAS computer system and any other computerised systems under the terms of the Data Protection Act.
Working for your organisation
Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.
We\’re on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.
Our vision, \’To provide excellent care for the communities we serve,\’ is not just a statement; it\’s a promise we live by every day. Guided by our core Values – Partnering, Ambitious, Caring, and Trusted – we\’re determined to make a real difference in the lives of those who matter most: our patients and their families.
If you\’re ready to be part of a team that\’s dedicated to continuous improvement, come join us and let\’s make a difference together!
#J-18808-Ljbffr
Emergency Department Clerical Officer employer: Shrewsbury and Telford Hospital NHS Trust
Contact Detail:
Shrewsbury and Telford Hospital NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Department Clerical Officer
✨Tip Number 1
Make sure you understand the specific internal processes and systems used within The Shrewsbury and Telford Hospital NHS Trust. Familiarity with their computerised recording systems, like PAS and Emis, will give you a significant edge during the interview.
✨Tip Number 2
Network with current employees in the organisation. They can provide insights into the role and the department's culture, which can help you tailor your approach and demonstrate your genuine interest in the position.
✨Tip Number 3
Prepare to discuss scenarios where you've maintained confidentiality and handled sensitive information. This is crucial for the role, and showcasing your understanding of data protection will impress the hiring team.
✨Tip Number 4
Familiarise yourself with the values of the organisation: Partnering, Ambitious, Caring, and Trusted. Be ready to explain how your personal values align with these, as cultural fit is often just as important as skills and experience.
We think you need these skills to ace Emergency Department Clerical Officer
Some tips for your application 🫡
Understand the Internal Application Process: Since this position is only open to internal candidates, ensure you are currently employed by one of the specified organisations. Familiarise yourself with the internal application process and any specific requirements they may have.
Tailor Your CV: Highlight your relevant experience within the organisation, especially any roles that involved clerical duties or patient interaction. Emphasise your familiarity with the systems mentioned in the job description, such as the PAS computer system.
Craft a Strong Cover Letter: In your cover letter, express your passion for providing excellent care and how your values align with those of the Trust. Mention specific examples of how you've contributed to the team and improved patient experiences in your current role.
Review and Submit: Before submitting your application, double-check all documents for accuracy and completeness. Ensure that your application reflects your understanding of the role and the Trust's mission. Submit your application through the designated internal portal.
How to prepare for a job interview at Shrewsbury and Telford Hospital NHS Trust
✨Know the Organisation
Familiarise yourself with The Shrewsbury and Telford Hospital NHS Trust and its values. Understanding their mission to provide excellent care will help you align your answers with their goals during the interview.
✨Highlight Relevant Experience
Be prepared to discuss your previous experience in clerical roles, especially in healthcare settings. Emphasise your skills in managing patient information, using computerised systems, and maintaining confidentiality.
✨Demonstrate Communication Skills
As a Clerical Officer, you'll be dealing with patients and staff regularly. Showcase your ability to communicate clearly and effectively, especially when handling telephone enquiries or redirecting calls.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle stressful situations. Think of examples from your past where you successfully managed similar challenges, particularly in a fast-paced environment like A & E.
