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- Tasks: Provide top-notch customer service and resolve queries via phone and email.
- Company: Join Stericycle, a leader in compliance-based solutions with a mission to protect health.
- Benefits: Enjoy a contributory pension, life insurance, and access to self-development resources.
- Why this job: Make a real difference by helping customers and ensuring their needs are met.
- Qualifications: High school education, strong communication skills, and a knack for problem-solving.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Working within our Customer Service Team the successful candidate will have a proven track record in providing a high level of customer service. You will be the first point of contact for customer queries via both telephone and email, working closely with our support teams and Operations network to efficiently track, monitor and resolve all customer inbound queries in a timely manner.
Key Job Activities
- Provide an excellent level of service which ensures customer needs and expectations are met, whilst working towards first contact resolution.
- Establish and build rapport with customers, providing accurate and timely information to instil customer confidence in our ability to deliver an exceptional level of service.
- Build and maintain strong working relationships with both internal and external customers, establishing and building strong relationships with other departments.
- Ability to understand, analyse and interpret data and customer reporting.
- Pro-actively keep customers updated on all aspects of their enquiry in a timely manner.
- Accurately record clear and concise notes for each customer interaction within the CRM system.
- Resolve complex customer enquiries including pricing queries, invoice disputes and manage customer dissatisfaction.
- Identify whether a customer is due a credit as part of a billing query and be able to calculate full and partial credits.
- Confidence in handling customer complaints, managing objections and taking ownership through to full resolution.
- Identify and elevate any process issues, offering positive suggestions/ideas for suitable resolutions.
- Pro-actively escalate to management any unresolved customer query that may breach our agreed SLAs.
Required Education
- In High School.
- Be able to demonstrate an ability to work within a fast paced environment within the service industry.
- Able to work on own initiative or as part of a wider team.
- Demonstrate a logical thought process in line with customer demands and expectations.
- Excellent verbal and written communication skills.
- Demonstrate commercial awareness.
- Competent in all Microsoft packages.
- Strong problem solving skills with attention to detail.
- Results oriented.
Stericycle offers you:
- Contributory Pension Scheme
- Life Insurance
- Cycle to Work Scheme
- Access to SteriCares, our employee support fund
- Stericycle University - Our online library of self-development & learning
- Annual performance related pay review.
- Referral Scheme (Earn by introducing people in your network to the Stericycle family)
- Flu voucher
- Eye Test voucher
- And more…
Customer Service Advisor in Sale employer: Shred-it
Contact Detail:
Shred-it Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Sale
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Stericycle. Understand their mission and values, and think about how your experience aligns with their goals. This will help you show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle customer queries and complaints during the interview.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share specific examples of how you've resolved complex customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Customer Service Advisor in Sale
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in providing top-notch customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since you'll be the first point of contact for customers, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to show us you can communicate effectively, just like you would with our customers.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've resolved complex customer queries or handled complaints in the past. This will help us see your problem-solving skills in action and how you can contribute to our mission.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're keen to join the StudySmarter family!
How to prepare for a job interview at Shred-it
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what first contact resolution means and be ready to discuss how you’ve achieved it in past roles. This shows you’re not just familiar with the concept but can apply it effectively.
✨Showcase Your Communication Skills
Since you'll be the first point of contact for customers, practice articulating your thoughts clearly. Prepare examples of how you've built rapport with customers and resolved complaints. This will demonstrate your excellent verbal and written communication skills.
✨Be Data Savvy
Familiarise yourself with basic data analysis concepts. Be prepared to discuss how you’ve used data to track customer queries or improve service delivery. This will highlight your ability to understand and interpret customer reporting, which is crucial for the role.
✨Prepare for Problem-Solving Scenarios
Think of specific instances where you’ve successfully resolved complex customer issues. Be ready to walk through your thought process and the steps you took to reach a resolution. This will showcase your strong problem-solving skills and attention to detail.
