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- Tasks: Lead a dynamic team to drive client retention and revenue growth.
- Company: Join Shred-it UK, the world's largest document destruction service.
- Benefits: Enjoy a competitive salary, bonuses, and employee support schemes.
- Other info: Thriving environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by managing client relationships and driving success.
- Qualifications: Strong team management experience and proficiency in CRM systems.
The predicted salary is between 36000 - 60000 £ per year.
Shred-it UK is an information security solution provided by Stericycle Inc. As the largest document destruction service in the world Shred-it delivers more than just secure shredding—we provide peace of mind.
Summary
The Retention Team Lead is a key role within our business, you will be responsible for the management of a team of Specialists who drive revenue through skillful client management
You will be responsible for the team achieving targets and will monitor inputs, outputs and quality to enable the team to deliver. You will need in depth knowledge of mitigating of business revenue and assessing profitability risk
You and your team will drive the process of identifying commercial issue and lead on the investigation & resolution process leading to the contract negotiation of existing customers assigned to non-book business and providing renegotiation of agreements and managing customer contract lifecycles
We are looking for
Strong team management experience, ideally within a client retentions environment
Confident and proficient people manager in leading, coaching & performance managing.
Strong computer literacy, including but not limited to Microsoft Office suite.
Proficient in the use & understanding of CRM systems, Salesforce, preferred
Excellent time management, self-discipline & organisational skills.
Energetic, highly motivated & results oriented with a constant positive attitude – motivated by success.
A strong negotiator with exceptional listening skill, with the ability to understand, interpret and match the circumstances to a desirable outcome suitable to all parties.
Experience of operating within a competitive, high-pressure environment, preferably as part of a target driven team.
Ability to be able lead and operate under pressure in a high volume, competitive commercial environment, as part of a team.
In return for your acceptance we can offer
- Competitive salary and bonus
- Contributory Pension Scheme
- Life Insurance
- Cycle to Work Scheme
- Access to SteriCares, our employee support fun…
Further details to share when we talk
#SID0925
Retentions Team Lead employer: Shred-it
Contact Detail:
Shred-it Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retentions Team Lead
✨Tip Number 1
Get to know the company inside out! Research Shred-it UK and understand their values, services, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to team management and client retention. Think about your past experiences and how they align with the role. We want you to shine and show off your skills!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Retentions Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Retentions Team Lead role. Highlight your team management experience and any relevant skills that match the job description. We want to see how you can drive revenue and manage client relationships!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your energetic attitude and results-oriented mindset. Tell us why you're passionate about this role and how your experience makes you the perfect fit for our team.
Showcase Your Skills: Don’t forget to mention your computer literacy and familiarity with CRM systems like Salesforce. We love seeing candidates who are tech-savvy and can handle the tools we use to keep our operations smooth and efficient.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and get you one step closer to joining our awesome team at Shred-it UK!
How to prepare for a job interview at Shred-it
✨Know Your Numbers
Before the interview, brush up on your understanding of revenue management and profitability risk. Be ready to discuss specific metrics you've achieved in previous roles, as this will show your potential employer that you can drive results and meet targets.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in high-pressure environments. Highlight your coaching and performance management experiences, as well as any strategies you've implemented to motivate your team and achieve goals.
✨Master the Art of Negotiation
Since negotiation is key for this role, think of instances where you've successfully navigated contract discussions or resolved client issues. Be prepared to demonstrate your listening skills and how you adapt your approach to achieve win-win outcomes.
✨Familiarise Yourself with CRM Tools
Make sure you're comfortable discussing your experience with CRM systems, especially Salesforce. If you have specific examples of how you've used these tools to enhance client relationships or streamline processes, be ready to share them during the interview.