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- Tasks: Train and empower customer service teams to deliver exceptional service.
- Company: Global leader in essential services focused on health and sustainability.
- Benefits: Pension scheme, life insurance, employee support fund, and self-development resources.
- Other info: Join a mission-driven company with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing customer service excellence and team performance.
- Qualifications: Proven training experience, strong customer service background, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are a global leader in providing essential services to protect the health and well-being of people, businesses, and the environment. Our mission is to ensure the safe, responsible, and sustainable management of waste, data, and other essential services. We are committed to creating a safer and healthier world.
We are seeking a dynamic and experienced Customer Service Trainer to join our team. The ideal candidate will be passionate about customer service excellence and have a proven track record in training and developing customer service professionals. You will play a key role in enhancing our customer service operations by delivering high-quality training programs that empower our team to provide exceptional service.
Key Responsibilities:
- Develop and deliver comprehensive training programs for new and existing customer service representatives
- Conduct needs assessments to identify training requirements and gaps
- Create engaging training materials, including manuals, e-learning modules, and workshops
- Facilitate classroom and virtual training sessions, ensuring content is delivered effectively
- Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics
- Provide ongoing coaching and support to customer service representatives to enhance their skills and performance
- Collaborate with the customer service management team to align training initiatives with business objectives
- Stay up-to-date with industry trends and best practices in customer service and training methodologies
- Maintain accurate records of training activities and participant progress
Experience:
- You’ll have a proven track record of successfully delivering effective training within a corporate organisation.
- A strong customer service background will be essential to understand the department's challenges.
- You’ll have a strong knowledge of customer service principles and practices
- Excellent presentation and facilitation skills
- Proficiency in creating and delivering e-learning content
- Exceptional communication and interpersonal skills
- You’ll have the ability to assess training needs and develop customized training solutions
- Experience with training evaluation and metrics
- We want to see your passion for developing people!
Benefits:
- Contributory Pension Scheme
- Life Insurance
- Cycle to Work Scheme
- Access to SteriCares, our employee support fund
- Stericycle University – Our online library of self-development & learning
- Annual performance related pay review.
- Referral Scheme (Earn by introducing people in your network to the Stericycle family)
Operating from 20 sites across the UK and Ireland, Stericycle and its Shred-it brand are both widely recognized as the UK's leading healthcare waste specialist & Information security solutions provider. Built on unrivalled knowledge and expertise, we’re the clear leader in the delivery of safe, compliant, and sustainable solutions to an ever-increasing customer base. Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
Customer Experience Trainer in Manchester employer: Shred-it
Contact Detail:
Shred-it Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Trainer in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info on the company culture and what they really value in a Customer Experience Trainer.
✨Tip Number 2
Prepare for the interview by practising common questions related to training and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements.
✨Tip Number 3
Show off your passion for developing people! During interviews, share specific examples of how you've successfully trained others and improved their performance. This will demonstrate that you’re not just about the job, but about making a real impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our mission to create a safer and healthier world.
We think you need these skills to ace Customer Experience Trainer in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see how passionate you are about developing others and delivering exceptional service.
Tailor Your Experience: Make sure to highlight your relevant experience in training and customer service. We’re looking for those proven stripes, so don’t hold back on showcasing your achievements and how they align with our mission.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your skills and experiences. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Shred-it
✨Know Your Stuff
Before the interview, dive deep into the company’s mission and values. Understand their approach to customer service and how they train their staff. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Training Skills
Prepare to discuss specific training programmes you've developed or delivered in the past. Bring examples of training materials you've created, like manuals or e-learning modules, and be ready to explain how they improved customer service outcomes.
✨Engage with Real Scenarios
Think of real-life customer service challenges you've faced and how you addressed them. Be prepared to share these experiences during the interview, as they demonstrate your problem-solving skills and ability to coach others through similar situations.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions about their current training initiatives or how they measure success in customer service. This shows that you’re proactive and genuinely interested in contributing to their goals.