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- Tasks: Develop and deliver engaging training programmes for customer service representatives.
- Company: Global leader in essential services focused on health and sustainability.
- Benefits: Pension scheme, life insurance, employee support fund, and access to online development resources.
- Other info: Join a dynamic team dedicated to creating a safer, healthier world.
- Why this job: Empower others to excel in customer service and make a real difference.
- Qualifications: Proven training experience, strong customer service background, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are a global leader in providing essential services to protect the health and well-being of people, businesses, and the environment. Our mission is to ensure the safe, responsible, and sustainable management of waste, data, and other essential services. We are committed to creating a safer and healthier world.
We are seeking a dynamic and experienced Customer Service Trainer to join our team. The ideal candidate will be passionate about customer service excellence and have a proven track record in training and developing customer service professionals. You will play a key role in enhancing our customer service operations by delivering high-quality training programs that empower our team to provide exceptional service.
Key Responsibilities:- Develop and deliver comprehensive training programs for new and existing customer service representatives
- Conduct needs assessments to identify training requirements and gaps
- Create engaging training materials, including manuals, e-learning modules, and workshops
- Facilitate classroom and virtual training sessions, ensuring content is delivered effectively
- Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics
- Provide ongoing coaching and support to customer service representatives to enhance their skills and performance
- Collaborate with the customer service management team to align training initiatives with business objectives
- Stay up-to-date with industry trends and best practices in customer service and training methodologies
- Maintain accurate records of training activities and participant progress
- You’ll have a proven track record of successfully delivering effective training within a corporate organisation.
- A strong customer service background will be essential to understand the department's challenges.
- You’ll have a strong knowledge of customer service principles and practices
- Excellent presentation and facilitation skills
- Proficiency in creating and delivering e-learning content
- Exceptional communication and interpersonal skills
- You’ll have the ability to assess training needs and develop customized training solutions
- Experience with training evaluation and metrics
We want to see your passion for developing people!
Benefits:- Contributory Pension Scheme
- Life Insurance
- Cycle to Work Scheme
- Access to SteriCares, our employee support fund
- Stericycle University – Our online library of self-development
Customer Experience Trainer employer: Shred-it
Contact Detail:
Shred-it Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Trainer
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service training. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've developed training programs or improved service delivery in past roles. Let your enthusiasm shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Experience Trainer
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service excellence right from the start! Share specific examples of how you've developed others in your previous roles, as this will resonate with our mission.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience. We want to know how your skills align with the key responsibilities listed in the job description.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Shred-it
✨Know Your Stuff
Make sure you’re well-versed in customer service principles and training methodologies. Brush up on the latest trends in customer experience, as this will show your passion and commitment to the role.
✨Showcase Your Training Skills
Prepare to discuss specific examples of training programmes you've developed or delivered. Bring along any materials you've created, like manuals or e-learning modules, to demonstrate your expertise and creativity.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage with your interviewers. Ask them about their current training challenges and how you can help address them. This shows you’re proactive and genuinely interested in their needs.
✨Follow Up with Impact
After the interview, send a thoughtful follow-up email. Mention something specific from your conversation that resonated with you, and reiterate your enthusiasm for the role. This keeps you fresh in their minds and shows your professionalism.