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- Tasks: Lead a vital service supporting individuals moving away from homelessness in Camden.
- Company: Join Single Homeless Project, a charity dedicated to ending homelessness in London.
- Benefits: Flexible hours, generous leave, pension contributions, and comprehensive training opportunities.
- Why this job: Make a real impact on lives while shaping the future of a growing service.
- Qualifications: Experience in team leadership and client-focused support essential.
- Other info: Opportunity for career growth in a compassionate, driven environment.
The predicted salary is between 36000 - 60000 £ per year.
About the role:
Are you ready to take the reins of a service that is already making a difference and help shape its next chapter? The Gray’s Inn Road supported accommodation project in Camden offers 16 short-stay places for people moving away from the streets and has quickly become a vital part of our mission to make rough sleeping in London rare, brief and not repeated. Funded by the Department of Levelling Up Housing and Communities and the Greater London Authority, and delivered in partnership with One Housing Group and Camden Council, this service is still in its early years, giving the next Service Manager the chance to build on strong foundations and lead it into the future.
As Service Manager you will ensure the project continues to meet specification while remaining agile to local authority and organisational priorities. You will oversee referrals, move-on pathways and personalised support planning, making sure each resident receives tailored guidance that promotes independence. By leading and inspiring your team you will embed consistency, quality and responsiveness in everything from day-to-day keywork and coaching to group sessions and links with external agencies, while also managing outcomes, commissioning requirements and policy adherence to maintain the highest standards.
This is more than just a management role – it is a chance to shape the development of a young and ambitious service while growing your own career within SHP. The leadership you bring will strengthen our impact on the lives of Londoners experiencing homelessness and influence the way we respond to this challenge as an organisation.
About you:
- You will have proven experience in leading and directing teams effectively, ensuring a consistent, high-quality, and responsive service.
- Demonstrated capability in building and maintaining strong partnerships with key organisations and stakeholders in the sector.
- Experience of leading teams to deliver client focused support, including detailed assessments, onward referrals, and tailored interventions for individuals facing multiple disadvantages.
- Dedication to safeguarding vulnerable adults, ensuring the quality of risk management plans to reduce and manage risk, whilst creating opportunities to promote independence.
- Experience of embedding and managing continuous improvement in Health & Safety and Housing Management processes to maintain a safe and compliant environment for residents and staff.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that’s committed to making a real difference in people’s lives. You’ll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment. Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
- Closing Date: Sunday 5th October at midnight
- Interview Date: Wednesday 15th October at SHP Head Office in Kings Cross
- This post will require an Enhanced DBS check to be processed for the successful applicant.
- Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted for this role.
Our attractive benefits package includes:
- A salary increase after successfully completing six month’s probationary period
- A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
- 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays)
- A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
- Staff Health Cash Plan and discounts scheme
- Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work
Service Manager - Camden (Fixed Term/Secondment) in London employer: SHP
Contact Detail:
SHP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - Camden (Fixed Term/Secondment) in London
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the organisation and its mission. Understand their values and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Manager - Camden (Fixed Term/Secondment) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that match the Service Manager role. Highlight your leadership experience and how you've successfully managed teams in the past.
Showcase Your Passion: Let us see your enthusiasm for making a difference in the lives of those experiencing homelessness. Share any relevant experiences or motivations that drive you to work in this field.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the responsibilities outlined in the job description.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this impactful role!
How to prepare for a job interview at SHP
✨Know the Service Inside Out
Before your interview, make sure you thoroughly understand the Gray’s Inn Road project and its mission. Familiarise yourself with the specifics of the service, including its goals, challenges, and successes. This will not only show your genuine interest but also help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams effectively. Think about times when you inspired your team or improved service delivery. Be ready to discuss how you can maintain high standards while promoting independence for residents, as this is crucial for the role.
✨Demonstrate Partnership Building
Since the role involves working with various stakeholders, come prepared with examples of how you've successfully built and maintained partnerships in the past. Discuss your approach to collaboration and how it has led to positive outcomes, especially in challenging situations.
✨Emphasise Continuous Improvement
Talk about your experience with continuous improvement in service delivery, particularly in health and safety and housing management. Be specific about the strategies you've implemented to enhance quality and compliance, and how these have positively impacted the services you’ve managed.
