At a Glance
- Tasks: Lead security operations at events, ensuring safety and efficiency while managing a casual workforce.
- Company: Join Showsec, a leader in event security with a focus on operational excellence.
- Benefits: Competitive salary, 24 days holiday, private medical cover, and a bonus scheme.
- Other info: Opportunity for career progression through the Management Development Programme.
- Why this job: Make a real impact in the security of prestigious events while developing your leadership skills.
- Qualifications: GCSEs in Maths and English, SIA Licence, and experience in client management.
The predicted salary is between 31895 - 31895 £ per year.
You are a resilient, confident, and driven candidate who will thrive in the role of an Operations Supervisor.
To succeed, you should have proven experience from a security orientated background in live events, or medium to large scale staffing deployments with a deep understanding of security strategies.
You will maintain a secure work environment.
Experience within a supervisory role would be extremely advantageous as this role would require you to successfully lead teams at some of South Coast’s most prestigious venues.
You will be the initial point of contact for all operational matters.
Reporting to the Area Manager, you will work with clients daily with the purpose of delivering operational excellence for every event, including the management of staff in compliance with company protocols, legislation and agreed processes.
As part of our commitment to continuous development, this role requires the completion of the Management Development Programme (MDP) at the earliest opportunity to progress to the role of Operational Executive.
- What can Showsec offer you
- Salary of £31,895 per annum. Increasing to £36,105 after successful completion of our Management Development Programme (MDP)
- 40 hours a week
- 24 days holiday + 8 days public holiday + your birthday day off
- Employer pension contributions of 5% (Royal London)
- Additional “holiday payment” equivalent to 2% of annual salary*
- Access to BUPA private medical cover*
- A range of valuable medical and practical support services through our Employee Assistance Programme
- Non-contractual Bonus*
- Long service recognition reward
- What you will be doing
- Lead provision of high-quality operations at Showsec events by managing the casual workforce
- Deliver confident inductions to new venue workers prior to shifts, as well as briefings, coaching, and debriefings for all casual workers
- Lead security operations at events to ensure they are safe, efficient and in line with client expectations
- Planning for and coordinating the response to any incidents for specific events
- Controlling the security operations budget, monitoring expenses, and documenting processes
- Utilise a strong knowledge of access control systems, CCTV equipment, and investigations
- Develop work schedules, allocate tasks, and monitor personnel performance
- Complete accurate and timely pre and post event documentation including incident reports and risk assessments
- Support the Area Manager to manage relationships between clients and their representatives, including meeting with them on a regular basis to address operational matters including performance reviews
- Maintain a good working relationship with the Area Manager and keeping them updated
- Be proficient with Microsoft Office and the Company IT systems (incl. Smartg8 and Jot Form)
- Accurately record on the booking module, including shift changes in a timely manner
- Manage staffing standards in line with our values including conduct and performance, health and safety, and welfare
- Conduct investigation meetings with casual members of staff
- Develop your team by identifying training needs in conjunction with the Training department to prepare them for progression
- Create a professional mentoring relationship with the casual workforce
- Effectively manage your agreed split of operational and administrative hours and workload
- Always conduct yourself in a professional manner, ensuring you effectively communicate at all levels whilst maintaining the highest levels of confidentiality
- Proactively support communication between support services and the casual workforce
- Any other reasonable duties as requested
- What we need
- Right to work in the UK**
- Maths GCSE or equivalent (C or above )**
- English GCSE or equivalent (C or above )**
- SIA Licence – Door Supervisor**
- Competent understanding of Microsoft Platforms; Excel, Power Point, Word
- Experience of client management & operational excellence Criteria Marked ** will need to be evidenced at interview
- #J-18808-Ljbffr
Operations Supervisor – SOC employer: Showsec
Showsec is an excellent employer that prioritises employee development and fosters a collaborative work culture. As an Operations Liaison in the vibrant East Midlands, you will enjoy a supportive environment with opportunities for growth while contributing to the success of exciting events. With a focus on service excellence and safety, Showsec offers a rewarding experience for those looking to make a meaningful impact in the events industry.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Supervisor – SOC
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Operations Supervisor – SOC. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Showsec. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Operations Supervisor – SOC candidates.
✨Directly Apply to Showsec
Don’t forget to apply for the Operations Supervisor – SOC role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Showsec.
We think you need these skills to ace Operations Supervisor – SOC
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Showsec. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Showsec.
How to prepare for a job interview at Showsec
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Showsec.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Showsec.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Showsec.
