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- Tasks: Lead operations and ensure top-notch event delivery while managing staff and client relations.
- Company: Join a dynamic team at Showsec, a leader in event management.
- Benefits: Enjoy a competitive salary, private medical cover, and generous holiday leave.
- Why this job: Make an impact in the events industry while developing your leadership skills.
- Qualifications: Must have SIA License and GCSEs in Maths and English.
- Other info: Opportunities for professional growth and training available.
The predicted salary is between 30000 - 31000 £ per year.
Overview
Part of the area office Operations team, the post holder is the initial point of contact for all operational matters. Reporting to the Area Manager they will work with clients on a daily basis with the purpose of ensuring the delivery of a quality product for every event, including the management of staff in compliance with company protocols, legislation and agreed processes. A requirement of the role is for the post holder to undertake the Management Development Programme (MDP) at the earliest opportunity.
What You Will Be Doing
- Be competent in the use of the Company IT systems including the bespoke database Smartg8, ensuring all events are accurately recorded on the booking module and changes made in a timely manner when required
- Ensure the high quality delivery of operations, attending and managing events efficiently in consultation with your Area Manager
- Be responsible to clients and their representatives which fall under your agreed remit, meeting with them on a regular basis to address operational matters including pre and post event reviews
- Create client facing documentation including financial quotations for the provision of staff whilst keeping the Area Manager informed
- Monitor the booking of staff for all events, identifying new staff and conducting new venue inductions prior to first shifts where required
- Provide accurate and engaging briefings and debriefings as well as ongoing mentoring for the casual workforce
- Complete accurate and timely pre and post event documentation including completion of incident reports
- Respond to internal and external communications in a timely manner, including periods outside usual working hours when required and/or arranging the appropriate cover
- Comply with all Company policies and procedures relating to the role, including laws and regulatory influences ensuring tasks are carried out in a safe, efficient manner
- Be responsible for ensuring staffing standards are maintained in terms of conduct and performance as well as health, safety and welfare
- Effectively manage your agreed split of operational and administrative hours and workload in consultation with your Area manager
- Work in conjunction with the Training Department to motivate, identify and develop the casual workforce in line with Company objectives
- Conduct yourself in a professional manner at all times, ensuring you effectively communicate at all levels whilst maintaining the highest levels of confidentiality
- Any other duties commensurate with the post
What Showsec can offer you
- Salary of £30,815 per annum
- 40 hours a week
- Employer pension contributions of 5% (Royal London)
- Additional holiday payment equivalent to 2% of annual salary*
- Access to BUPA private medical cover*
- A range of valuable medical and practical support services through our Employee Assistance Programme
- Non-contractual Bonus*
- 24 days + 8 days annual leave + your birthday day off
- Long service recognition reward
- Upon successful completion of probationary period
What we need from you
- Right to Work in the UK**
- SIA License Door Supervisor**
- maths GCSE or equivalent (C or above)**
- English GCSE or equivalent (C or above)**
- Competent understanding of Microsoft Platforms; Excel, PowerPoint, Word
- Proficient in written and oral communication skills
- Experience of client management & operational excellence Criteria marked with an **, candidates will be asked to bring evidence of to their interview
Desirable Criteria
- UK Driving License
- CCTV License
- Close Protection License
- L3 Certificate in Spectator Safety
- L4 Certificate in Spectator Safety
- L5 Aware in Crowd Management or equivalent
- FREC 3 or FPOS First Aid Qualification
- Higher level education i.e. A Level, Diploma, Degree
- IOSH Managing Safely
Internal Essential Criteria
- Showsec Supervisor Training
- Showsec Head of Security Training
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Operations Supervisor, Manchester employer: Showsec
Contact Detail:
Showsec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor, Manchester
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to operations management. Think about your past experiences and how they align with the role. We want you to shine when it’s your turn to talk!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Operations Supervisor, Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Supervisor role. Highlight your experience in client management and operational excellence, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Communication Skills: Since this role involves a lot of interaction with clients and staff, it's crucial to demonstrate your written and oral communication skills. Use clear and concise language in your application to show us you can communicate effectively at all levels.
Highlight Relevant Experience: Don’t forget to mention any previous experience managing events or teams. If you've worked with IT systems like Smartg8 or similar, make sure to include that too! We love seeing candidates who have hands-on experience relevant to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Showsec
✨Know Your Operations Inside Out
Make sure you understand the key responsibilities of an Operations Supervisor. Familiarise yourself with the company’s IT systems, especially Smartg8, and be ready to discuss how you would ensure high-quality delivery for events.
✨Client Management is Key
Prepare examples of your experience in client management. Think about how you’ve handled operational matters in the past and be ready to explain how you would maintain strong relationships with clients and their representatives.
✨Showcase Your Leadership Skills
As a supervisor, you’ll need to manage staff effectively. Be prepared to discuss your approach to mentoring and training casual workers, and how you ensure compliance with company protocols and health and safety regulations.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios related to event management, staffing issues, or client complaints, and think through how you would handle these situations while maintaining professionalism.