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- Tasks: Supervise operations and ensure smooth event management at designated venues.
- Company: Showsec is a leading security and event management company in the UK.
- Benefits: Enjoy a competitive salary, 24 days holiday, private medical cover, and professional growth opportunities.
- Why this job: Join a dynamic team, gain valuable experience, and make an impact in the events industry.
- Qualifications: Must have SIA License, GCSEs in Maths and English, and strong communication skills.
- Other info: Opportunity for formal qualifications and career advancement within the company.
The predicted salary is between 26000 - 36000 £ per year.
Part of the area office Operations team and acting as a deputy to the responsible Operations Executive, the post holder is responsible for carrying out supervisory duties on an operational level, ensuring the smooth running of operations in their designated venue. They will take responsibility for ensuring the venue is safe and manage staff in compliance with company protocols, legislation and agreed processes. A requirement of the role is for the post holder to undertake the Management Development Programme (MDP) at the earliest opportunity.
What You Will Be Doing
- Ensure the high quality delivery of operations, attending and managing events in consultation with your Area Manager
- Provide both briefings and debriefings to the casual workforce under your agreed remit, on both general and specific matters affecting the safety and security of each event
- Assist the responsible Operations Executive as directed, including liaison with agreed clients
- Create client facing documentation including financial quotations for the provision of staff whilst keeping the Area Manager informed
- Be responsible to clients and their representatives which fall under your agreed remit
- Respond to internal and external communications in a timely manner, including periods outside usual working hours when required and/or arranging the appropriate cover
- Comply with all Company policies and procedures relating to the role, including laws and regulatory influences
- Be responsible for the health, safety and welfare of staff at events under your agreed remit ensuring all tasks are carried out in a safe, efficient manner
- Be competent in the use of the Company IT systems, including the bespoke database Smartg8
- Effectively manage your agreed split of operational and administrative hours and workload in consultation with your Area manager
- Conduct yourself in a professional manner at all times, ensuring you effectively communicate at all levels whilst maintaining the highest levels of confidentiality
What Showsec can offer you
- Salary of 30,815 per annum
- 40 hours a week
- 24 days holiday + 8 days public holiday
- Employer pension contributions of 5% (Royal London)
- Access to BUPA private medical cover*
- Non-contractual Bonus
- A range of valuable medical and practical support services through our Employee Assistance Programme
- Professional growth through a formal qualification, fully supported by Showsec.
- Upon successful completion of probationary period
What we need from you
- Additional essential criteria for internal applicants
- Showsec Supervisor Training
- Showsec Head of Security Training
Essential Criteria
- Right to Work in the UK**
- SIA License Door Supervisor**
- Maths GCSE or equivalent (C or above)**
- English GCSE or equivalent (C or above)**
- Competent understanding of Microsoft Platforms; Excel, PowerPoint, Word
- Proficient in written and oral communication skills
- Experience of client management & operational excellence Criteria marked with an **, candidates will be asked to bring evidence of to their interview as they can be demonstrated via documentation.
Internal & External Desirable Criteria
- UK Driving License
- CCTV License***
- Close Protection License
- L3 Certificate in Spectator Safety
- L4 Certificate in Spectator Safety
- L5 Aware in Crowd Management or equivalent
- FREC 3 or FPOS First Aid Qualification
- Higher level education i.e. A Level, Diploma, Degree
- IOSH Managing Safely
- If the successful candidate does not have a CCTV license, they would be required to complete this qualification within their 6 month probationary period
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Operations Supervisor Manchester employer: Showsec
Contact Detail:
Showsec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor Manchester
✨Tip Number 1
Familiarise yourself with Showsec's operations and values. Understanding their commitment to safety and security will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Network with current or former Showsec employees on platforms like LinkedIn. They can provide insider insights about the company and the role, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your knowledge of health and safety regulations relevant to event management. Being able to discuss these confidently will demonstrate your readiness to take on the responsibilities of the Operations Supervisor role.
✨Tip Number 4
Prepare to discuss your experience in client management and operational excellence. Think of specific examples where you've successfully managed teams or events, as this will highlight your suitability for the position.
We think you need these skills to ace Operations Supervisor Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management and client relations. Emphasise any supervisory roles you've held and specific achievements that demonstrate your ability to manage events and staff effectively.
Craft a Strong Cover Letter: In your cover letter, address how your skills align with the responsibilities outlined in the job description. Mention your understanding of health and safety protocols and your experience with managing teams in a fast-paced environment.
Highlight Relevant Qualifications: Clearly list any qualifications that meet the essential criteria, such as your SIA License and GCSEs in Maths and English. If you have additional certifications like First Aid or Crowd Management, make sure to include those as well.
Showcase Communication Skills: Since the role requires effective communication at all levels, provide examples in your application of how you've successfully communicated with clients and team members in previous positions. This could be through managing briefings or responding to client needs.
How to prepare for a job interview at Showsec
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of the Operations Supervisor position. Familiarise yourself with the key tasks such as managing events, ensuring safety protocols, and client communication. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Leadership Skills
As a supervisor, you'll need to manage staff effectively. Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight your ability to communicate clearly and maintain professionalism, especially in high-pressure environments.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations related to event management and safety. Think through potential scenarios, such as dealing with an emergency or managing a difficult client, and outline your approach. This shows your problem-solving skills and readiness for the role.
✨Bring Relevant Documentation
Since the job requires certain qualifications, ensure you bring evidence of your SIA License, GCSE results, and any other relevant certifications. This not only demonstrates your preparedness but also reassures the interviewers of your qualifications for the role.
