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- Tasks: Supervise operations, manage events, and ensure safety at your venue.
- Company: Join Showsec, a leader in event security and operations management.
- Benefits: Enjoy a competitive salary, 24 days holiday, private medical cover, and professional growth opportunities.
- Why this job: Be part of a dynamic team, gain valuable experience, and make an impact in the events industry.
- Qualifications: Must have SIA License, GCSEs in Maths and English, and strong communication skills.
- Other info: Complete Management Development Programme for career advancement.
The predicted salary is between 30815 - 34300 £ per year.
Part of the area office Operations team, the post holder is responsible for carrying out supervisory duties on an operational level, ensuring the smooth running of operations in their designated venue. They will take responsibility for ensuring the venue is safe and manage staff in compliance with company protocols, legislation, and agreed processes. A requirement of the role is for the post holder to undertake the Management Development Programme (MDP) at the earliest opportunity.
What you will be doing
- Ensure the high-quality delivery of operations, attending and managing events in consultation with your Area Manager.
- Provide briefings and debriefings to the casual workforce under your agreed remit, on matters affecting safety and security of each event.
- Assist the responsible Operations Executive as directed, including liaising with clients.
- Create client-facing documentation, including financial quotations for staffing, and keep the Area Manager informed.
- Be responsible to clients and their representatives within your remit.
- Respond promptly to internal and external communications, including outside usual working hours when required, and arrange appropriate cover.
- Comply with all company policies, procedures, laws, and regulations related to the role.
- Ensure the health, safety, and welfare of staff at events under your remit, carrying out tasks safely and efficiently.
- Be competent in using the company\’s IT systems, including the bespoke database Smartg8.
- Manage your operational and administrative hours and workload in consultation with your Area Manager.
- Maintain professionalism at all times, communicating effectively at all levels and upholding confidentiality.
What Showsec can offer you
- Salary of £30,815 per annum
- 40 hours a week
- 24 days holiday plus 8 public holidays
- Employer pension contributions of 5% (Royal London)
- Access to BUPA private medical cover*
- Non-contractual bonus*
- Support services through our Employee Assistance Programme
- Professional growth through a supported formal qualification (upon successful completion of probation)
What we need from you
- Showsec Head of Security Training
- Right to Work in the UK**
- SIA License – Door Supervisor**
- Maths GCSE or equivalent (C or above)**
- English GCSE or equivalent (C or above)**
- Understanding of Microsoft Office platforms: Excel, PowerPoint, Word
- Strong written and oral communication skills
- Experience in client management and operational excellence
Internal & External Desirable Criteria
- UK Driving License
- CCTV License***
- Close Protection License
- L3 Certificate in Spectator Safety
- L4 Certificate in Spectator Safety
- L5 Aware in Crowd Management or equivalent
- FREC 3 or FPOS First Aid Qualification
*Upon successful completion of probationary period.
***If the successful candidate does not have a CCTV license, they must complete this within 6 months of probation.
We reserve the right to close this vacancy early if a suitable candidate is found. Only shortlisted candidates will be contacted. Candidates must have the right to work in the UK. No agencies, please.
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Operations Supervisor – Manchester employer: Showsec
Contact Detail:
Showsec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor – Manchester
✨Tip Number 1
Familiarise yourself with the specific operational protocols and safety regulations relevant to the venue. Understanding these will not only help you in interviews but also demonstrate your commitment to ensuring a safe environment.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your discussions with the hiring team.
✨Tip Number 3
Prepare to discuss your experience in managing events and client relationships. Be ready to share specific examples that highlight your operational excellence and ability to handle challenges effectively.
✨Tip Number 4
Showcase your proficiency in Microsoft Office, especially Excel and PowerPoint. Being able to create client-facing documentation and manage data efficiently is crucial for this role, so be prepared to discuss your skills in these areas.
We think you need these skills to ace Operations Supervisor – Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management and client relations. Emphasise any supervisory roles you've held and your ability to manage staff effectively.
Craft a Strong Cover Letter: In your cover letter, address how your skills align with the responsibilities of the Operations Supervisor role. Mention your understanding of health and safety protocols and your experience with event management.
Showcase Communication Skills: Since strong written and oral communication skills are essential for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language throughout your documents.
Highlight Relevant Qualifications: List any relevant qualifications such as your SIA License, GCSEs in Maths and English, and any additional certifications related to crowd management or first aid. This will demonstrate your preparedness for the role.
How to prepare for a job interview at Showsec
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of an Operations Supervisor. Familiarise yourself with the key tasks mentioned in the job description, such as managing events, ensuring safety, and liaising with clients. This will help you demonstrate your suitability for the role.
✨Showcase Your Communication Skills
As this role requires strong written and oral communication skills, prepare to discuss examples of how you've effectively communicated in previous positions. Be ready to explain how you would handle internal and external communications, especially under pressure.
✨Highlight Your Experience in Client Management
Since client management is a crucial part of the job, come prepared with specific examples of how you've successfully managed client relationships in the past. Discuss any challenges you faced and how you overcame them to ensure client satisfaction.
✨Demonstrate Your Commitment to Safety
Given the emphasis on health, safety, and welfare in the job description, be prepared to talk about your understanding of safety protocols and how you've implemented them in previous roles. Showing that you prioritise safety will resonate well with the interviewers.
