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- Tasks: Lead teams at prestigious events, ensuring safety and operational excellence.
- Company: Join Showsec, a leader in event security management.
- Benefits: Competitive salary, generous holiday, private medical cover, and monthly housing allowance.
- Why this job: Make a real impact in live events while developing your leadership skills.
- Qualifications: Experience in security and client management; SIA Licence required.
- Other info: Opportunities for career progression through our Management Development Programme.
The predicted salary is between 30000 - 43000 £ per year.
Operations Supervisor, London
Join to apply for the Operations Supervisor, London role at Showsec
You are a resilient, confident, and driven candidate who will thrive in the role of an Operations Supervisor. To succeed, you should have proven experience from a security orientated background in live events, or medium to large scale staffing deployments with a deep understanding of security strategies. You will maintain a secure work environment. Experience within a supervisory role would be extremely advantageous as this role would require you to successfully lead teams at some of London’s most prestigious venues.
You will be the initial point of contact for all operational matters. Reporting to the Area Manager, you will work with clients daily with the purpose of delivering operational excellence for every event, including the management of staff in compliance with company protocols, legislation and agreed processes. As part of our commitment to continuous development, this role requires the completion of the Management Development Programme (MDP) at the earliest opportunity to progress to the role of Operational Executive.
What You Will Be Doing
- Ensure the high-quality delivery of operations, attending and managing events in consultation with your Area Manager.
- Provide both briefings and debriefings to the casual workforce under your agreed remit, on both general and specific matters affecting the safety and security of each event.
- Assist the responsible Operations Executive as directed, including liaison with agreed clients.
- Create client-facing documentation, including financial quotations for the provision of staff, whilst keeping the Area Manager informed.
- Be responsible for clients and their representatives who fall under your agreed remit.
- Respond to internal and external communications in a timely manner, including periods outside usual working hours when required and/or arranging the appropriate cover.
- Comply with all Company policies and procedures relating to the role, including laws and regulatory influences.
- Be responsible for the health, safety and welfare of staff at events under your agreed remit, ensuring all tasks are carried out in a safe, efficient manner.
- Be competent in the use of the Company IT systems, including the bespoke database Smartg8.
- Effectively manage your agreed split of operational and administrative hours and workload in consultation with your area manager.
- Conduct yourself in a professional manner at all times, ensuring you effectively communicate at all levels whilst maintaining the highest levels of confidentiality.
Benefits
- Salary of £30,815 per annum
- 40 hours a week
- 24 days holiday + 8 days public holiday
- Employer pension contributions of 5% (Royal London)
- Additional holiday payment equivalent to 2% of annual salary*
- Access to BUPA private medical cover*
- A range of valuable medical and practical support services through our Employee Assistance Programme
- Non-contractual Bonus*
- Monthly housing allowance of £724 (London only)
- Long service recognition reward
- Upon successful completion of probationary period
Qualifications
- Right to Work in the UK
- SIA Licence Door Supervisor
- Maths GCSE or equivalent (C or above)
- English GCSE or equivalent (C or above)
- Proficient in written and oral communication skills
- Experience in client management & operational excellence
Desirable Criteria
- UK Driving Licence
- CCTV Licence
- Close Protection Licence
- L3 Certificate in Spectator Safety
- L4 Certificate in Spectator Safety
- L5 Aware in Crowd Management or equivalent
- FREC 3 or FPOS First Aid Qualification
- Higher level education i.e. A Level, Diploma, Degree
- IOSH Managing Safely
Internal Essential Criteria
- Showsec Supervisor Training
- Showsec Head of Security Training
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Operations Supervisor, London employer: Showsec
Contact Detail:
Showsec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor, London
✨Tip Number 1
Network like a pro! Reach out to your connections in the security and events industry. Attend local events or meetups to chat with people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching Showsec and their operations. Understand their values and how they deliver operational excellence. This will help you tailor your responses and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As an Operations Supervisor, you’ll need to effectively communicate with clients and staff. Try mock interviews with friends or use online resources to sharpen your verbal skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Operations Supervisor, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Supervisor role. Highlight your experience in security and event management, and don’t forget to mention any supervisory roles you've held. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that align with the job description, especially around operational excellence and client management.
Showcase Your Communication Skills: Since you'll be the point of contact for operational matters, it's crucial to demonstrate your communication skills. Make sure your application is clear, concise, and free of errors. We love candidates who can communicate effectively at all levels!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Showsec
✨Know Your Stuff
Make sure you brush up on your knowledge of security strategies and operational excellence. Familiarise yourself with the specifics of the role, including the responsibilities of an Operations Supervisor at live events. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading teams, be prepared to discuss your supervisory experience. Think of examples where you've successfully managed a team or resolved conflicts. Highlighting your ability to motivate and guide others will set you apart from other candidates.
✨Prepare for Client Interactions
As you'll be liaising with clients regularly, practice how you would handle client communications. Be ready to discuss how you would create client-facing documentation and manage expectations. Demonstrating strong communication skills will be key to showing you can maintain excellent client relationships.
✨Understand the Company Culture
Research Showsec and its values. Understanding the company culture will help you align your answers with what they’re looking for. Be prepared to discuss how your personal values and work ethic fit into their mission of delivering operational excellence.