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- Tasks: Support our casual workforce and manage staffing needs for exciting events.
- Company: Join Showsec, a dynamic team at the forefront of event staffing.
- Benefits: Enjoy a competitive salary, generous holiday, and private medical cover.
- Why this job: Be part of a fast-paced environment where your contributions make a real difference.
- Qualifications: GCSEs in Maths and English, plus strong communication and organisational skills.
- Other info: Gain valuable experience with opportunities for career growth and free concert tickets!
The predicted salary is between 21800 - 25880 ÂŁ per year.
Join us and you’ll be part of a fast-paced team that is a key function to the success of Showsec. The role provides a front-line support service to national operations teams through engagement, co-ordination, first touch resolution of the staffing database. The Department is open six days a week. The hours are set according to business needs and may vary throughout the year on a rota.
What you will be doing:
- Be the first line of support for our Casual Workforce—provide friendly, professional customer service and first contact resolution.
- Support casual workers with Showsec App issues by guiding them through the process step-by-step, encouraging independent navigation rather than manual shift booking.
- Manage operational change requests (such as late increase, decreases, or cancellations).
- Create engaging adverts that attract and mobilise our casual workforce to book on upcoming shifts.
- Find efficient solutions to critical issues, using data, judgment, and collaboration to keep delivery on track.
- Follow our communication procedures, guidelines and policies, providing timely, appropriate solutions and alternatives when queries arise.
- Work with Operations to secure the final percentage of shifts—agreeing strategies such as splitting shifts out of area coverage, arranging transport when margins allow, and, where needed, engaging approved labour providers—so every event is staffed.
What Showsec can offer you:
- Salary of 25,880 per annum.
- 37.5 hours a week.
- 24 days holiday + 8 days public holiday + your birthday day off.
- Employer pension contributions of 5% (Royal London).
- Additional “holiday payment” equivalent to 2% of annual salary.
- Access to BUPA private medical cover.
- A range of valuable medical and practical support services through our Employee Assistance Programme.
- Long service recognition reward.
- 6 free concert tickets a year upon successful completion of probationary period.
What we need from you:
- Right to work in the UK.
- Maths GCSE or equivalent (C or above).
- English GCSE or equivalent (C or above).
- Ability to work under pressure in a fast-paced environment.
- Ability to prioritise own workload and work to tight deadlines.
- Excellent communication skills at all levels.
- Computer literate and competent at using Microsoft Office 365.
Anything marked as ** needs to be evidenced at interview. We reserve the right to close this vacancy early if a suitable candidate is found - so apply early. We will only be able to respond to applicants shortlisted for an interview. Candidates must have the right to work in the UK. No agencies, please.
Resource Planning Administrator in Leicester employer: Showsec
Contact Detail:
Showsec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resource Planning Administrator in Leicester
✨Tip Number 1
Get to know the company! Research Showsec and understand their values and operations. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with casual workers, being able to communicate clearly and effectively is key. Try role-playing common scenarios with a friend to build your confidence.
✨Tip Number 3
Be proactive! If you see an opportunity to solve a problem or improve a process, don’t hesitate to share your ideas during the interview. Showsec values efficiency, so demonstrating your problem-solving skills can really set you apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Showsec team. Don’t wait too long, as we might close the vacancy early if we find the right fit!
We think you need these skills to ace Resource Planning Administrator in Leicester
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re looking for someone who can provide that top-notch customer service vibe.
Tailor Your Application: Make sure to tailor your application to the Resource Planning Administrator role. Highlight your relevant experience and skills that match the job description. We love seeing how you can bring value to our team, so connect the dots for us!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, especially in a fast-paced environment like ours. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Showsec. We can’t wait to hear from you!
How to prepare for a job interview at Showsec
✨Know the Role Inside Out
Make sure you thoroughly understand the Resource Planning Administrator role and its responsibilities. Familiarise yourself with the key functions, like providing front-line support and managing operational change requests. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated in past experiences. Think about times when you resolved issues or guided someone through a process, as this will demonstrate your ability to provide friendly and professional customer service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle common issues, like a casual worker struggling with the Showsec App or a last-minute shift cancellation. Practising these scenarios will help you articulate your thought process during the interview.
✨Demonstrate Your Ability to Work Under Pressure
This role requires working in a fast-paced environment, so be ready to discuss how you've managed tight deadlines and prioritised tasks in previous jobs. Share specific examples that highlight your ability to stay calm and efficient under pressure, which will reassure the interviewer of your suitability for the role.