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- Tasks: Manage client accounts and build long-term relationships while ensuring top-notch service delivery.
- Company: Dynamic events company focused on client satisfaction and innovative solutions.
- Benefits: Negotiable salary, hybrid working options, and opportunities for professional growth.
- Other info: Travel opportunities and a supportive work environment await you!
- Why this job: Join a vibrant team and make a real impact in the events industry.
- Qualifications: 5+ years in account management; event experience is a plus.
The predicted salary is between 40000 - 50000 £ per year.
As a Senior Account Manager you will be responsible for maintaining and growing client relationships, ensuring the successful delivery of services, and acting as the main point of contact between clients and internal teams. You’ll support the Operations team with the preparation of quotes and management of project schedules.
Responsibilities
- Manage existing client accounts and build long-term, trusted partnerships
- Understand client goals and proactively identify opportunities
- Manage a large volume of email and phone enquiries daily
- Ensure contracts are issued accurately
- Maintain contact to ensure repeat business and identify upsell opportunities
- Carry out regular site visits to understand your client’s requirements
- Arrange and attend meetings to generate new business and manage relationships
- Ensure that customers receive the best possible service at all times
- Ensure complaints are handled in line with company procedures
- Ensuring accreditation for events is complete
- Prepare accurate quotes and schedules utilising our bespoke CRM system and excel
- Ensure all project information is communicated to all team members
- Update client records ensuring current information is available at all times
- Demonstrate a strong understanding of the clients’ needs and manage them through to delivery
- Obtain client feedback after each event and report to senior management
- Attend relevant trade exhibitions, networking events and training
- Work closely with the Head of Operations UK to ensure that the links between the Account Management and Scheduling teams are strong, ensuring both client and staff needs are met
Key skills
- Excellent communication skills
- Highly organised and able to multi-task
- Happy to travel around the UK and worldwide
- Ability to adapt quickly to changes
- Ability to work flexible hours
- Excellent knowledge of MS Office including Word and Excel
- Great team player
- Ability to identify problems in process and resolve them in a timely manner
- Ability to work under pressure
Experience
- Minimum of 5 years of experience in an account management or related role. Event industry experience is advantageous but not essential
Compensation and Working Arrangements
- Salary is negotiable based on experience. Hybrid working can be discussed.
Senior Client Manager - Events employer: Showforce
Contact Detail:
Showforce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Manager - Events
✨Tip Number 1
Network like a pro! Attend industry events and trade shows to meet potential clients and other professionals. Don’t be shy – introduce yourself and make connections that could lead to job opportunities.
✨Tip Number 2
Follow up after meetings or networking events. A quick email thanking someone for their time can keep you on their radar. Plus, it shows you’re genuinely interested in building those relationships.
✨Tip Number 3
Showcase your skills! If you’ve got a portfolio or case studies from previous roles, bring them along to interviews. This gives you a chance to demonstrate how you’ve successfully managed client accounts in the past.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. It’s a great way to show your enthusiasm for the role and helps us keep track of your application more easily.
We think you need these skills to ace Senior Client Manager - Events
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Client Manager. Highlight your experience in managing client relationships and any relevant achievements that showcase your ability to grow accounts and deliver exceptional service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention specific examples from your past that demonstrate your skills in communication, organisation, and problem-solving.
Showcase Your Event Experience: If you have experience in the events industry, make sure to highlight it! Even if it's not essential, any relevant experience can set you apart. Share how you've successfully managed events or client accounts in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Showforce
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understanding their goals and challenges will help you demonstrate how you can build long-term partnerships and manage client accounts effectively.
✨Showcase Your Communication Skills
As a Senior Client Manager, excellent communication is crucial. Prepare examples of how you've successfully managed client relationships in the past, especially in high-pressure situations. Be ready to discuss how you handle enquiries and complaints.
✨Demonstrate Organisational Skills
Highlight your ability to manage multiple tasks and projects simultaneously. Bring examples of how you've used tools like CRM systems or Excel to prepare quotes and schedules, ensuring accuracy and efficiency in your work.
✨Be Ready to Discuss Problem-Solving
Prepare to talk about specific challenges you've faced in account management and how you resolved them. This will show your potential employer that you can identify problems in processes and take timely action to resolve them.