At a Glance
- Tasks: Manage client accounts and build long-term relationships in the entertainment industry.
- Company: Award-winning event crewing company with nearly 35 years of experience.
- Benefits: Negotiable salary, hybrid working options, and opportunities for travel.
- Other info: Fast-paced environment with opportunities for professional growth and networking.
- Why this job: Join a dynamic team and make a real impact in exciting events worldwide.
- Qualifications: Excellent communication skills and strong organisational abilities required.
The predicted salary is between 40000 - 50000 £ per year.
Showforce is a trusted, innovative and award-winning event crewing company specialising in providing experienced personnel to all areas of the entertainment industry. With operational offices in the UK, UAE, KSA and Qatar, we have almost 35 years’ experience in ensuring film, television and theatre productions, live events, ceremonies, sporting, corporate and major public events run smoothly and efficiently.
We’re looking for a Senior Account Manager to join our busy team. You’ll be an excellent communicator, passionate about delivering high standards of customer service and have a real drive to succeed.
Role:As a Senior Account Manager you will be responsible for maintaining and growing client relationships, ensuring the successful delivery of services, and acting as the main point of contact between clients and internal teams. You’ll support the Operations team with the preparation of quotes and management of project schedules.
Reports to:Head of UK Operations
Responsibilities:- Manage existing client accounts and build long-term, trusted partnerships
- Understand client goals and proactively identify opportunities
- Manage a large volume of email and phone enquiries daily
- Ensure contracts are issued accurately
- Maintain contact to ensure repeat business and identify upsell opportunities
- Carry out regular site visits to understand your client’s requirements
- Arrange and attend meetings to generate new business and manage relationships
- Ensure that customers receive the best possible service at all times
- Ensure complaints are handled in line with company procedures
- Ensuring accreditation for events is complete
- Prepare accurate quotes and schedules utilising our bespoke CRM system and excel
- Ensure all project information is communicated to all team members
- Update client records ensuring current information is available at all times
- Demonstrate a strong understanding of the clients’ needs and manage them through to delivery
- Obtain client feedback after each event and report to senior management
- Attend relevant trade exhibitions, networking events and training
- Work closely with the Head of Operations UK to ensure that the links between the Account Management and Scheduling teams are strong, ensuring both client and staff needs are met
- Excellent communication skills
- Highly organised and able to multi-task
- Happy to travel around the UK and worldwide
- Ability to adapt quickly to changes
- Ability to work flexible hours
- Excellent knowledge of MS Office including Word and Excel
- Great team player
- Ability to identify problems in process and resolve them in a timely manner
- Ability to work under pressure
Salary is negotiable based on experience. Hybrid working can be discussed.
Senior Account Manager employer: Showforce
Showforce is an exceptional employer, offering a dynamic work environment in the heart of Stratford, London. With a focus on employee growth and development, we provide opportunities to work on high-profile productions while fostering a collaborative and supportive culture. Our commitment to work-life balance and competitive benefits makes us an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Showforce. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Showforce before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Showforce:Your cover letter is your chance to shine! Tell us why you want to work at Showforce specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Showforce!
How to prepare for a job interview at Showforce
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
