At a Glance
- Tasks: Manage client accounts, build relationships, and ensure top-notch service delivery.
- Company: Dynamic company focused on client success and innovative solutions.
- Benefits: Negotiable salary, hybrid working options, and opportunities for professional growth.
- Other info: Travel opportunities and a supportive work environment await you!
- Why this job: Join a vibrant team and make a real impact in client management.
- Qualifications: 5+ years in account management; strong communication and organisational skills.
The predicted salary is between 40000 - 50000 £ per year.
As a Senior Account Manager you will be responsible for maintaining and growing client relationships, ensuring the successful delivery of services, and acting as the main point of contact between clients and internal teams. You'll support the Operations team with the preparation of quotes and management of project schedules.
Responsibilities
- Manage existing client accounts and build long-term, trusted partnerships
- Understand client goals and proactively identify opportunities
- Manage a large volume of email and phone enquiries daily
- Ensure contracts are issued accurately
- Maintain contact to ensure repeat business and identify upsell opportunities
- Carry out regular site visits to understand your client's requirements
- Arrange and attend meetings to generate new business and manage relationships
- Ensure that customers receive the best possible service at all times
- Ensure complaints are handled in line with company procedures
- Ensuring accreditation for events is complete
- Prepare accurate quotes and schedules utilising our bespoke CRM system and excel
- Ensure all project information is communicated to all team members
- Update client records ensuring current information is available at all times
- Demonstrate a strong understanding of the clients' needs and manage them through to delivery
- Obtain client feedback after each event and report to senior management
- Attend relevant trade exhibitions, networking events and training
- Work closely with the Head of Operations UK to ensure that the links between the Account Management and Scheduling teams are strong, ensuring both client and staff needs are met
Key skills
- Excellent communication skills
- Highly organised and able to multi-task
- Happy to travel around the UK and worldwide
- Ability to adapt quickly to changes
- Ability to work flexible hours
- Excellent knowledge of MS Office including Word and Excel
- Great team player
- Ability to identify problems in process and resolve them in a timely manner
- Ability to work under pressure
Experience
- Minimum of 5 years of experience in an account management or related role.
- Event industry experience is advantageous but not essential
Compensation and Working Arrangements
Salary is negotiable based on experience. Hybrid working can be discussed.
Senior Account Manager employer: Showforce
Showforce is an exceptional employer, offering a dynamic work environment in the heart of Stratford, London. With a focus on employee growth and development, we provide opportunities to work on high-profile productions while fostering a collaborative and supportive culture. Our commitment to work-life balance and competitive benefits makes us an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Network like a pro! Attend industry events and trade shows to meet potential clients and other professionals. Don’t be shy; introduce yourself and chat about your experience as a Senior Account Manager.
✨Tip Number 2
Follow up after meetings or networking events. A quick email thanking them for their time can go a long way in keeping you top of mind. Plus, it shows you’re genuinely interested in building those relationships.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies that highlight your successful client relationships and project management skills. This will help you stand out when chatting with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over others. Let’s get you that Senior Account Manager role!
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your account management experience and any relevant achievements that show how you can maintain and grow client relationships.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Senior Account Manager role. Mention specific examples of how you've successfully managed client accounts and delivered excellent service.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application is clear and concise. Use professional language but keep it friendly. We want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Showforce
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understanding their goals and challenges will help you demonstrate how you can build long-term partnerships and proactively identify opportunities.
✨Showcase Your Communication Skills
As a Senior Account Manager, excellent communication is crucial. Prepare examples of how you've effectively managed client relationships in the past, especially during challenging situations. This will show your ability to handle enquiries and complaints professionally.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple accounts and tasks simultaneously. Share specific tools or methods you use to stay organised, such as CRM systems or project management software, which will highlight your ability to juggle responsibilities.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to resolve issues or adapt to changes quickly. This will showcase your ability to work under pressure and maintain high service standards.
