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- Tasks: Manage client accounts, build relationships, and ensure top-notch service delivery.
- Company: Dynamic company focused on client success and innovative solutions.
- Benefits: Negotiable salary, hybrid working options, and opportunities for professional growth.
- Other info: Fast-paced environment with travel opportunities and strong team collaboration.
- Why this job: Join a vibrant team and make a real impact in client management.
- Qualifications: 5+ years in account management; event industry experience is a plus.
The predicted salary is between 40000 - 50000 £ per year.
As a Senior Account Manager you will be responsible for maintaining and growing client relationships, ensuring the successful delivery of services, and acting as the main point of contact between clients and internal teams. You’ll support the Operations team with the preparation of quotes and management of project schedules.
Responsibilities
- Manage existing client accounts and build long-term, trusted partnerships
- Understand client goals and proactively identify opportunities
- Manage a large volume of email and phone enquiries daily
- Ensure contracts are issued accurately
- Maintain contact to ensure repeat business and identify upsell opportunities
- Carry out regular site visits to understand your client’s requirements
- Arrange and attend meetings to generate new business and manage relationships
- Ensure that customers receive the best possible service at all times
- Ensure complaints are handled in line with company procedures
- Ensuring accreditation for events is complete
- Prepare accurate quotes and schedules utilising our bespoke CRM system and excel
- Ensure all project information is communicated to all team members
- Update client records ensuring current information is available at all times
- Demonstrate a strong understanding of the clients’ needs and manage them through to delivery
- Obtain client feedback after each event and report to senior management
- Attend relevant trade exhibitions, networking events and training
- Work closely with the Head of Operations UK to ensure that the links between the Account Management and Scheduling teams are strong, ensuring both client and staff needs are met
Key skills
- Excellent communication skills
- Highly organised and able to multi-task
- Happy to travel around the UK and worldwide
- Ability to adapt quickly to changes
- Ability to work flexible hours
- Excellent knowledge of MS Office including Word and Excel
- Great team player
- Ability to identify problems in process and resolve them in a timely manner
- Ability to work under pressure
Experience
- Minimum of 5 years of experience in an account management or related role. Event industry experience is advantageous but not essential
Compensation and Working Arrangements
- Salary is negotiable based on experience. Hybrid working can be discussed.
Senior Account Manager employer: Showforce
Contact Detail:
Showforce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Networking is key! Get out there and attend industry events, trade shows, or even local meet-ups. It’s a great way to connect with potential clients and other professionals who can help you land that Senior Account Manager role.
✨Tip Number 2
Don’t underestimate the power of follow-ups. After meeting someone or having a chat, drop them a quick email to say thanks and keep the conversation going. This keeps you on their radar and shows your commitment to building relationships.
✨Tip Number 3
Showcase your skills in real-time! If you get the chance, offer to present your ideas or solutions during meetings. This not only demonstrates your expertise but also gives you a chance to shine in front of potential employers.
✨Tip Number 4
Make sure to apply through our website! We love seeing candidates who are genuinely interested in joining us. Plus, it’s a straightforward way to ensure your application gets the attention it deserves.
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Senior Account Manager role. Highlight your experience in managing client relationships and any relevant achievements that showcase your ability to grow accounts and deliver excellent service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention specific examples of how you've successfully managed client accounts and built long-term partnerships in the past.
Showcase Your Communication Skills: As communication is key in this role, make sure your application reflects your ability to convey information clearly and effectively. Whether it's through your CV, cover letter, or any additional documents, let your personality and professionalism shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Showforce
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understanding their goals and challenges will help you demonstrate how you can build long-term partnerships and proactively identify opportunities.
✨Showcase Your Communication Skills
As a Senior Account Manager, excellent communication is crucial. Prepare examples of how you've effectively managed client relationships in the past, handled complaints, or facilitated meetings to generate new business. This will show your potential employer that you can maintain strong connections.
✨Be Organised and Ready to Multi-task
Highlight your organisational skills by discussing how you manage multiple accounts and enquiries simultaneously. Bring along a planner or digital tool that you use to keep track of tasks and schedules, as this will illustrate your ability to juggle responsibilities effectively.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've identified problems in processes and resolved them efficiently. This will showcase your adaptability and ability to work under pressure, which are essential traits for the role.