Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client accounts and ensure top-notch service delivery in the events industry.
- Company: Join a dynamic team focused on building strong client relationships.
- Benefits: Negotiable salary, hybrid working options, and opportunities for professional growth.
- Other info: Exciting travel opportunities and a supportive team environment.
- Why this job: Be the key contact for clients and make a real impact in the events sector.
- Qualifications: 5+ years in account management; event experience is a plus.
The predicted salary is between 40000 - 50000 £ per year.
We’re looking for a Senior Client Manager to join our busy team. You’ll be an excellent communicator, passionate about delivering high standards of customer service and have a real drive to succeed. Ideally the candidate would have experience working within the Events industry and have an understanding of delivering projects from a staffing supplier perspective.
As a Senior Client Manager, you will be responsible for maintaining and growing client relationships, ensuring the successful delivery of services, and acting as the main point of contact between clients and internal teams. You’ll support the Operations team with the preparation of quotes and management of project schedules.
Responsibilities:- Manage existing client accounts and build long-term, trusted partnerships
- Understand client goals and proactively identify opportunities
- Ensure contracts are issued accurately
- Maintain contact to ensure repeat business and identify upsell opportunities
- Carry out regular site visits to understand your client’s requirements
- Arrange and attend meetings to generate new business and manage relationships
- Ensure that customers receive the best possible service at all times
- Ensure complaints are handled in line with company procedures
- Ensuring accreditation for events is complete
- Prepare accurate quotes and schedules utilising our bespoke CRM system and excel
- Ensure all project information is communicated to all team members
- Update client records ensuring current information is available at all times
- Demonstrate a strong understanding of the clients’ needs and manage them through to delivery
- Obtain client feedback after each event and report to senior management
- Attend relevant trade exhibitions, networking events and training
- Work closely with the Head of Operations UK to ensure that the links between the Account Management and Scheduling teams are strong, ensuring both client and staff needs are met
- Excellent communication skills
- Highly organised and able to multi-task
- Happy to travel around the UK and worldwide
- Ability to adapt quickly to changes
- Ability to work flexible hours
- Excellent knowledge of MS Office including Word and Excel
- Great team player
- Ability to identify problems in process and resolve them in a timely manner
- Ability to work under pressure
- Minimum of 5 years of experience in an account management or related role.
- Event industry experience is advantageous but not essential.
Salary is negotiable based on experience. Hybrid working can be discussed.
Senior Client Manager - Events in London employer: Showforce
Contact Detail:
Showforce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Manager - Events in London
✨Tip Number 1
Networking is key! Get out there and attend industry events, trade shows, or even local meet-ups. It’s a great way to connect with potential clients and showcase your passion for the events industry.
✨Tip Number 2
Don’t underestimate the power of follow-ups! After meeting someone, drop them a quick email or message to keep the conversation going. It shows you’re genuinely interested and can help you stand out from the crowd.
✨Tip Number 3
Be proactive in reaching out to potential clients. Research companies that align with your skills and experience, and don’t be afraid to pitch how you can help them achieve their goals. We love seeing initiative!
✨Tip Number 4
Make sure to leverage our website for job applications! It’s a straightforward way to apply and ensures your application gets into the right hands. Plus, we’re always on the lookout for passionate individuals like you!
We think you need these skills to ace Senior Client Manager - Events in London
Some tips for your application 🫡
Show Off Your Communication Skills: As a Senior Client Manager, communication is key! Make sure your application highlights your ability to connect with clients and teams. Use clear, engaging language that reflects your personality and passion for customer service.
Tailor Your Experience: We want to see how your past experiences align with the role. Don’t just list your jobs; explain how they’ve prepared you for managing client relationships and delivering projects. Be specific about your achievements in the events industry if you have them!
Be Proactive: Show us that you’re not just reactive but proactive! Mention any instances where you identified opportunities or improved processes in your previous roles. This will demonstrate your drive to succeed and your understanding of client needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Showforce
✨Know Your Stuff
Before the interview, make sure you research the company and its recent events. Understand their client base and the services they offer. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Senior Client Manager, communication is key. Prepare examples of how you've successfully managed client relationships in the past. Be ready to discuss how you handle difficult conversations or complaints, as this will highlight your ability to maintain high standards of customer service.
✨Demonstrate Your Organisational Skills
Bring along examples of project schedules or quotes you've prepared in previous roles. Discuss how you manage multiple accounts and ensure everything runs smoothly. This will show that you can handle the demands of the position and keep everything on track.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's goals and challenges in the events industry. This not only shows your interest but also gives you a chance to demonstrate your understanding of the sector and how you can contribute to their success.