At a Glance
- Tasks: Manage client accounts and ensure top-notch service delivery in the events industry.
- Company: Dynamic events company focused on building strong client relationships.
- Benefits: Competitive salary, travel opportunities, and a vibrant team culture.
- Other info: Exciting career growth and networking opportunities await you!
- Why this job: Join a passionate team and make a real impact in the events world.
- Qualifications: Strong communication skills and a knack for organisation; event experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a Client Manager to join our busy team. You’ll be an excellent communicator, passionate about delivering high standards of customer service and have a real drive to succeed. Ideally the candidate would have experience working within the Events industry and have an understanding of delivering projects from a staffing supplier perspective.
As a Client Manager, you will be responsible for maintaining and growing client relationships, ensuring the successful delivery of services, and acting as the main point of contact between clients and internal teams. You’ll support the Operations team with the preparation of quotes and management of project schedules.
Responsibilities:- Manage existing client accounts and build long-term, trusted partnerships
- Understand client goals and proactively identify opportunities
- Manage a large volume of email and phone enquiries daily
- Ensure contracts are issued accurately
- Maintain contact to ensure repeat business and identify upsell opportunities
- Carry out regular site visits to understand your client’s requirements
- Arrange and attend meetings to generate new business and manage relationships
- Ensure that customers receive the best possible service at all times
- Ensure complaints are handled in line with company procedures
- Ensuring accreditation for events is complete
- Prepare accurate quotes and schedules utilising our bespoke CRM system and excel
- Ensure all project information is communicated to all team members
- Update client records ensuring current information is available at all times
- Demonstrate a strong understanding of the clients’ needs and manage them through to delivery
- Obtain client feedback after each event and report to senior management
- Attend relevant trade exhibitions, networking events and training
- Work closely with the Head of Operations UK to ensure that the links between the Account Management and Scheduling teams are strong, ensuring both client and staff needs are met
- Excellent communication skills
- Highly organised and able to multi-task
- Happy to travel around the UK and worldwide
- Ability to adapt quickly to changes
- Ability to work flexible hours
- Excellent knowledge of MS Office including Word and Excel
- Great team player
- Ability to identify problems in process and resolve them in a timely manner
- Ability to work under pressure
- Event industry experience is advantageous but not essential
Client Manager - Events in Liverpool employer: Showforce
As a Client Manager in our dynamic events team, you'll thrive in a supportive work culture that prioritises collaboration and excellence. We offer competitive benefits, opportunities for professional growth, and the chance to work on exciting projects that make a real impact in the events industry. Join us in a vibrant location where your contributions are valued, and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Client Manager - Events in Liverpool
✨Tip Number 1
Network like a pro! Attend industry events and trade shows to meet potential clients and other professionals. Don’t be shy – introduce yourself and chat about your passion for events; it’s all about making those connections!
✨Tip Number 2
Follow up after meetings or networking events. A quick email thanking someone for their time can go a long way. It keeps you on their radar and shows you’re genuinely interested in building that relationship.
✨Tip Number 3
Showcase your skills! If you’ve got experience in the events industry, share examples of successful projects you’ve managed. Use social media or your personal website to highlight your achievements and attract attention from potential employers.
✨Tip Number 4
Apply through our website! We love seeing candidates who are proactive. Make sure your application stands out by tailoring it to the role and showing how your experience aligns with what we’re looking for in a Client Manager.
We think you need these skills to ace Client Manager - Events in Liverpool
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for the events industry! In your application, share why you love working in this field and how it drives you to deliver exceptional service.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience. We want to see how your skills align with the role of Client Manager and how you can contribute to our team.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts well so we can easily understand your qualifications and experiences.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at Showforce
✨Know Your Client Management Basics
Before the interview, brush up on your client management skills. Understand how to build and maintain relationships, as well as how to identify upsell opportunities. Be ready to share examples from your past experiences that highlight your ability to manage client accounts effectively.
✨Showcase Your Communication Skills
As a Client Manager, communication is key. Practice articulating your thoughts clearly and confidently. During the interview, demonstrate your ability to listen actively and respond thoughtfully to questions. This will show that you can handle client enquiries and complaints with ease.
✨Familiarise Yourself with the Events Industry
Even if you don’t have extensive experience in the events industry, do some research. Understand the common challenges and trends in the sector. Being able to discuss these topics will show your passion for the role and your willingness to learn and adapt.
✨Prepare Questions for Your Interviewers
Think of insightful questions to ask during the interview. This could be about the company culture, the team dynamics, or specific projects they’re working on. Asking questions not only shows your interest in the role but also helps you determine if the company is the right fit for you.
