At a Glance
- Tasks: Manage client accounts, build relationships, and ensure top-notch service delivery.
- Company: Join a dynamic team in a fast-paced environment with growth opportunities.
- Benefits: Immediate start, flexible hours, and travel opportunities across the UK and worldwide.
- Other info: Great chance to develop your career in a supportive and collaborative atmosphere.
- Why this job: Be the key contact for clients and make a real impact on their success.
- Qualifications: 2+ years in account management, excellent communication, and organisational skills.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for an Account Manager to join our busy team. You’ll be an excellent communicator, passionate about delivering high standards of customer service and have a real drive to succeed.
Role: As Account Manager you will be responsible for maintaining and growing client relationships, ensuring the successful delivery of services, and acting as the main point of contact between clients and internal teams. You’ll support the Operations team with the preparation of quotes and management of project schedules.
Responsibilities:
- Manage existing client accounts and build long-term, trusted partnerships
- Understand client goals and proactively identify opportunities
- Manage large volume of email and phone enquiries daily
- Ensure contracts are issued accurately
- Maintain contact to ensure repeat business and identify upsell opportunities
- Carry out regular site visits to understand your client’s requirements
- Arrange and attend meetings to generate new business and manage relationships
- Ensure that customers receive the best possible service at all times
- Ensure complaints are handled in line with company procedures
- Ensuring accreditation for events is complete
- Prepare accurate quotes and schedules utilising our bespoke CRM system and excel
- Ensure all project information is communicated to all team members
- Update client records ensuring current information is available at all times
- Demonstrate a strong understanding of the clients’ needs and manage them through to delivery
- Obtain client feedback after each event and report to senior management
- Attend relevant trade exhibitions, networking events and training
- Work closely with the Head of Operations UK to ensure that the links between the Account Management and Scheduling teams are strong, ensuring both client and staff needs are met
Requirements
Key skills:
- Excellent communication skills
- Highly organised and able to multi-task
- Happy to travel around the UK and worldwide
- Ability to adapt quickly to changes
- Ability to work flexible hours
- Excellent knowledge of MS Office including Word and Excel
- Great team player
- Ability to identify problems in process and resolve them in a timely manner
- Ability to work under pressure
Experience: Minimum of 2 years experience in an account management or related role. Event industry experience advantageous but not essential.
Account Executive - Immediate start! in Liverpool employer: Showforce
Join our dynamic team as an Account Executive, where your passion for customer service and relationship building will thrive in a supportive and collaborative environment. We offer excellent growth opportunities, a culture that values communication and teamwork, and the chance to work on exciting projects across the UK and beyond. With a commitment to employee development and a focus on delivering high standards, we ensure that you have the tools and support needed to succeed in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive - Immediate start! in Liverpool
✨Tip Number 1
Network like a pro! Attend industry events and trade shows to meet potential clients and other professionals. Don’t be shy – introduce yourself and chat about your experience; you never know who might need an Account Executive!
✨Tip Number 2
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them why you’re the perfect fit.
✨Tip Number 3
Showcase your communication skills! During interviews, be clear and concise when discussing your past experiences. Use examples that highlight your ability to manage client relationships and deliver excellent service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and ready to hit the ground running!
We think you need these skills to ace Account Executive - Immediate start! in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:As an Account Executive, communication is key! Make sure your application highlights your ability to connect with clients and colleagues alike. Use clear, concise language and don’t shy away from showcasing any relevant experience.
Tailor Your Application:We want to see how you fit into our team! Customise your CV and cover letter to reflect the specific skills and experiences that align with the job description. Mention your passion for customer service and any relevant achievements.
Be Organised and Detail-Oriented:Since the role involves managing multiple accounts and tasks, demonstrate your organisational skills in your application. Use bullet points to make your experience easy to read and highlight your ability to juggle various responsibilities.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Showforce
✨Know Your Clients
Before the interview, research the company’s existing clients and their industries. Understanding their goals and challenges will help you demonstrate how you can build long-term partnerships and deliver exceptional service.
✨Showcase Your Communication Skills
As an Account Executive, excellent communication is key. Prepare examples of how you've effectively managed client relationships in the past, whether through email, phone calls, or face-to-face meetings. This will show your potential employer that you can handle a high volume of enquiries with ease.
✨Be Ready to Discuss Problem-Solving
Think of specific instances where you've identified problems in processes and resolved them. Be prepared to share these examples during the interview to highlight your ability to adapt quickly and work under pressure.
✨Demonstrate Your Organisational Skills
Since the role requires managing multiple accounts and project schedules, come prepared with a plan or system you’ve used in the past to stay organised. This could be a method for tracking client communications or managing deadlines, showing that you can juggle tasks effectively.
